Undergraduate Certificate in Customer Feedback in Social Media Management

Wednesday, 18 February 2026 03:16:25

International applicants and their qualifications are accepted

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Overview

Overview

Customer Feedback in Social Media Management


This customer feedback focused course is designed for social media professionals who want to understand the importance of gathering and analyzing customer feedback on social media platforms.


By the end of this course, learners will be able to identify key social media metrics, analyze customer feedback, and develop strategies to improve customer engagement and brand reputation.


Some key concepts covered in this course include social media listening, customer sentiment analysis, and feedback-driven content creation.


Whether you're looking to enhance your career prospects or simply improve your social media management skills, this course is perfect for you.


So why wait? Explore the world of customer feedback in social media management today and take the first step towards becoming a more effective social media manager.

Customer feedback is a crucial aspect of social media management, and our Undergraduate Certificate in Customer Feedback in Social Media Management is designed to equip you with the skills to analyze and respond to customer feedback effectively. This course will help you develop a deep understanding of customer behavior, preferences, and pain points, enabling you to create targeted strategies to improve customer satisfaction and loyalty. By the end of the course, you'll gain hands-on experience in analyzing customer feedback, identifying trends, and implementing data-driven solutions. With this certificate, you'll be well-positioned for a career in social media management, where customer feedback is a key performance indicator.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Social Media Marketing Fundamentals •
• Understanding Customer Feedback Analysis •
• Social Media Listening and Monitoring •
• Sentiment Analysis and Opinion Mining •
• Customer Relationship Management (CRM) Systems •
• Social Media Content Creation and Strategy •
• Measuring and Evaluating Social Media Performance •
• Crisis Management and Reputation Monitoring •
• Data-Driven Decision Making in Social Media

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Feedback in Social Media Management

The Undergraduate Certificate in Customer Feedback in Social Media Management is a specialized program designed to equip students with the skills and knowledge required to effectively manage customer feedback on social media platforms. This program focuses on teaching students how to analyze customer feedback, identify trends and patterns, and use this information to improve customer service and brand reputation. By the end of the program, students will be able to apply their knowledge to real-world scenarios and make data-driven decisions to enhance customer engagement and loyalty. The duration of the Undergraduate Certificate in Customer Feedback in Social Media Management is typically one year, with students completing a combination of online and on-campus courses. This flexible learning format allows students to balance their studies with work or other commitments. Industry relevance is a key aspect of this program, as social media has become an essential channel for customer feedback and engagement. By gaining expertise in customer feedback in social media management, graduates can secure roles in marketing, customer service, or social media management, and contribute to the success of organizations in various industries. Upon completion of the program, students will have developed a range of skills, including social media analytics, customer service strategy, and brand reputation management. These skills are highly valued by employers and can lead to career advancement opportunities in the field of social media management. The Undergraduate Certificate in Customer Feedback in Social Media Management is a great option for students who want to pursue a career in social media management or customer service, and are looking for a program that is both flexible and industry-relevant.

Why this course?

The significance of an Undergraduate Certificate in Customer Feedback in Social Media Management cannot be overstated in today's market. With the rise of social media, customer feedback has become a crucial aspect of business strategy, and the ability to collect, analyze, and act upon feedback is essential for companies to stay competitive. According to a survey by the UK's Office for National Statistics (ONS), 75% of UK businesses use social media to engage with customers, while 60% use social media to monitor customer feedback (Google Charts 3D Column Chart, see below). This highlights the importance of having a solid understanding of customer feedback in social media management. In addition, a study by the UK's Chartered Institute of Marketing found that companies that respond promptly to customer complaints on social media are more likely to retain customers and increase brand loyalty (see table below).
Statistic Value
Percentage of UK businesses using social media to engage with customers 75%
Percentage of UK businesses using social media to monitor customer feedback 60%

Who should enrol in Undergraduate Certificate in Customer Feedback in Social Media Management?

Customer Feedback in Social Media Management is ideal for Undergraduate students looking to kickstart their careers in the ever-evolving digital landscape of the UK, where 71% of consumers are more likely to recommend a brand that responds to their complaints on social media (Source: Hootsuite).
With the rise of social media, businesses need professionals who can effectively collect, analyze, and act upon customer feedback to improve their online presence and reputation. This Undergraduate Certificate in Customer Feedback in Social Media Management will equip you with the necessary skills to excel in this field, including social media listening, content creation, and crisis management.
You'll learn from industry experts and gain hands-on experience in using social media analytics tools to measure customer sentiment and track brand performance. Upon completion, you'll be able to apply your knowledge to real-world scenarios, making you a competitive candidate for entry-level roles in social media management, digital marketing, and customer service.
To succeed in this program, you should be a motivated and curious individual with a passion for social media and customer experience. You'll thrive in an environment that values creativity, critical thinking, and collaboration, and be willing to learn from feedback and constructive criticism.