Undergraduate Certificate in Customer Experience and Strategic Management

Sunday, 21 September 2025 13:23:01

International applicants and their qualifications are accepted

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Overview

Overview

Customer Experience

is at the heart of any successful business strategy. This Undergraduate Certificate in Customer Experience and Strategic Management is designed for individuals who want to understand how to deliver exceptional customer experiences and drive business growth.

By studying this program, you'll gain a deep understanding of customer needs, market trends, and strategic management techniques.

Learn how to analyze customer data, develop effective marketing strategies, and implement process improvements to drive business success.

Our program is perfect for those looking to upskill or reskill in a rapidly changing business landscape.

Take the first step towards a career in customer experience and strategic management. Explore this program further to discover how you can make a real impact.

Customer Experience is at the heart of this innovative Undergraduate Certificate, where you'll learn to design and deliver exceptional experiences that drive business success. By combining strategic management principles with customer-centric skills, you'll gain a unique edge in the job market. This course offers customer experience professionals the opportunity to develop a deep understanding of customer needs, behaviors, and motivations. You'll learn how to analyze customer data, create personalized experiences, and measure their impact on business outcomes. With a strong focus on practical application, you'll be equipped to drive business growth and innovation in a rapidly changing market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Experience Design •
Strategic Management •
Service Quality Management •
Customer Relationship Management •
Market Research and Analysis •
Operational Excellence •
Change Management •
Business Process Improvement •
Organizational Development •
Marketing Strategy

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Experience and Strategic Management

The Undergraduate Certificate in Customer Experience and Strategic Management is a specialized program designed to equip students with the knowledge and skills required to excel in the customer experience and strategic management fields.
This program focuses on teaching students how to create and implement effective customer experience strategies that drive business growth and success.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer experience management, including customer journey mapping, service design, and experience metrics.
They will also develop strategic management skills, including market analysis, competitive analysis, and business planning.
The program is designed to be completed in a short duration of one year, making it an ideal option for working professionals or students who want to upskill or reskill in a specific area.
The Undergraduate Certificate in Customer Experience and Strategic Management is highly relevant to the customer experience and strategic management industries, where companies are increasingly recognizing the importance of delivering exceptional customer experiences to drive business success.
Graduates of this program will be in high demand, with opportunities available in a range of industries, including retail, finance, healthcare, and technology.
By combining customer experience and strategic management, this program provides students with a unique set of skills that are highly valued by employers.
Overall, the Undergraduate Certificate in Customer Experience and Strategic Management is an excellent choice for anyone looking to launch or advance a career in customer experience and strategic management.

Why this course?

Customer Experience is a vital aspect of modern business, with the UK's customer experience industry valued at £1.1 trillion in 2020, according to a report by the Centre for Retail Research. This significant figure highlights the importance of delivering exceptional customer experiences to drive business success.
Year Value (£trillion)
2020 1.1
2019 1.0
2018 0.9

Who should enrol in Undergraduate Certificate in Customer Experience and Strategic Management?

Ideal Audience for Undergraduate Certificate in Customer Experience and Strategic Management Are you a forward-thinking business leader looking to enhance your skills in customer-centric strategies and management? Do you want to stay ahead of the curve in the UK's competitive market, where 75% of customers expect a seamless experience across all touchpoints?
Key Characteristics: You are likely to be a motivated and results-driven individual with a passion for delivering exceptional customer experiences. You may be working in a customer-facing role or have a background in business, marketing, or operations, with a desire to upskill and reskill in strategic management.
Career Goals: Upon completing this certificate, you can expect to enhance your career prospects in roles such as Customer Experience Manager, Strategic Business Development Manager, or Operations Director. In the UK, this could translate to a salary increase of up to 15% and a promotion within 2-3 years.
Prerequisites: No prior qualifications are required, but a strong foundation in business principles and customer service is essential. You should be able to commit to the program's flexible online learning schedule and have access to a computer with internet connectivity.