Undergraduate Certificate in Customer Experience Strategy and Marketing

Sunday, 21 September 2025 17:27:27

International applicants and their qualifications are accepted

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Overview

Overview

Customer Experience Strategy and Marketing

is designed for marketing professionals and business leaders looking to enhance their skills in creating memorable customer experiences. This program focuses on developing a deep understanding of customer needs and preferences, enabling participants to craft effective marketing strategies that drive business growth.

Through a combination of theoretical knowledge and practical applications, learners will gain insights into customer journey mapping, experience design, and data-driven decision making.

By the end of the program, participants will be equipped with the skills to analyze customer behavior, develop targeted marketing campaigns, and measure the impact of their efforts.

Join our Undergraduate Certificate in Customer Experience Strategy and Marketing to take your career to the next level. Explore the program further and discover how you can create a lasting impact on your customers and your business.

Customer Experience Strategy and Marketing is a game-changing course that will equip you with the skills to revolutionize the way businesses interact with their customers. By mastering the art of customer experience strategy and marketing, you'll gain a deep understanding of how to create memorable experiences that drive loyalty, retention, and ultimately, revenue growth. This Customer Experience Strategy and Marketing course offers a unique blend of theoretical foundations and practical applications, allowing you to develop a comprehensive toolkit for designing and delivering exceptional customer experiences. With Customer Experience Strategy and Marketing skills in high demand, you'll enjoy a wide range of career opportunities in industries such as retail, finance, and technology.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Experience Strategy • Marketing Research Methods • Brand Management and Positioning • Digital Marketing Channels • Customer Journey Mapping • Service Quality Management • Data-Driven Decision Making • Customer Segmentation and Targeting • Marketing Communications and Promotions • Measuring and Evaluating Customer Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Experience Strategy and Marketing

The Undergraduate Certificate in Customer Experience Strategy and Marketing is a specialized program designed to equip students with the knowledge and skills required to create and implement effective customer experience strategies in today's competitive marketplaces.
This program focuses on teaching students how to develop and execute customer experience strategies that drive business growth, improve customer satisfaction, and increase loyalty.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer experience principles, including customer journey mapping, service design, and experience metrics.
The program also covers marketing aspects such as brand management, market research, and digital marketing, providing students with a comprehensive understanding of how to integrate customer experience into overall marketing strategies.
The duration of the program is typically one year, with students completing a series of modules that cover the key topics in customer experience strategy and marketing.
The program is highly relevant to the industry, with many organizations recognizing the importance of customer experience in driving business success.
Graduates of the program can expect to secure roles in customer experience management, marketing, and related fields, where they can apply their knowledge and skills to create and implement effective customer experience strategies.
The program is designed to be flexible, with many institutions offering online or part-time options to accommodate the needs of working professionals and students who cannot attend traditional classes.
Overall, the Undergraduate Certificate in Customer Experience Strategy and Marketing is an excellent choice for students who want to launch a career in customer experience management or marketing, or for those who want to upskill and reskill in this rapidly evolving field.
By studying this program, students will gain a competitive edge in the job market and be well-equipped to create and implement customer experience strategies that drive business growth and customer satisfaction.
The program's focus on customer experience strategy and marketing makes it an ideal choice for students who are interested in understanding how to create and deliver exceptional customer experiences that drive business success.
With its flexible duration and industry-relevant content, the Undergraduate Certificate in Customer Experience Strategy and Marketing is an excellent choice for students who want to pursue a career in customer experience management or marketing.

Why this course?

Customer Experience Strategy and Marketing is a vital component in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Centre for Retail Research, 75% of UK consumers are more likely to switch to a competitor if their customer service is poor (Source: Centre for Retail Research, 2020).
Statistic Value
Number of UK consumers who use social media to influence purchasing decisions 85%
Percentage of UK businesses that prioritize customer experience 62%

Who should enrol in Undergraduate Certificate in Customer Experience Strategy and Marketing ?

Ideal Audience for Undergraduate Certificate in Customer Experience Strategy and Marketing Are you a marketing professional looking to enhance your skills in customer experience strategy and marketing? Do you want to stay ahead of the competition in the UK's rapidly evolving market landscape?
Key Characteristics: - Marketing professionals with 1-3 years of experience
Industry Focus: - Consumer goods and retail
Career Goals: - To develop a deep understanding of customer experience strategy and marketing
UK-Specific Statistics: - The UK's customer experience market is projected to reach £1.3 billion by 2025, growing at a CAGR of 10% (Source: ResearchAndMarkets)