Undergraduate Certificate in Customer Complaint Handling

Monday, 16 February 2026 11:52:27

International applicants and their qualifications are accepted

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Overview

Overview

Customer Complaint Handling

is a vital skill for any professional, particularly those in customer-facing roles. Effective complaint handling can turn a negative experience into a positive one, leading to increased customer satisfaction and loyalty.

Our Undergraduate Certificate in Customer Complaint Handling is designed for individuals who want to develop the skills and knowledge needed to handle customer complaints in a professional and efficient manner.

Through this program, you will learn how to identify and resolve customer complaints, communicate effectively with customers, and use conflict resolution techniques to de-escalate tense situations.

By the end of the program, you will be equipped with the skills and confidence to handle customer complaints in a way that is fair, respectful, and professional.

So why not take the first step towards becoming a customer complaints expert? Explore our Undergraduate Certificate in Customer Complaint Handling today and start building a career in customer service!

Customer Complaint Handling is a vital skill in today's service-based economy. This Undergraduate Certificate course equips you with the knowledge and skills to effectively manage customer complaints, ensuring high levels of customer satisfaction and loyalty. By learning from industry experts, you'll gain a deep understanding of complaint handling strategies, communication techniques, and conflict resolution methods. With this certificate, you'll enjoy career prospects in customer service, sales, and management roles, as well as enhanced employability in various industries. Unique features of the course include interactive workshops, case studies, and a focus on developing your problem-solving skills.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Complaint Handling Fundamentals
• Effective Communication Skills for Complaint Resolution
• Empathy and Active Listening in Complaint Handling
• Conflict Resolution Strategies for Customer Complaints
• Time Management and Prioritization in Complaint Handling
• Empowerment and De-escalation Techniques in Complaint Resolution
• Understanding Customer Expectations and Needs
• Cultural Sensitivity and Diversity in Complaint Handling
• Technology-Enhanced Complaint Handling Systems
• Measuring and Evaluating Complaint Handling Effectiveness

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Complaint Handling

The Undergraduate Certificate in Customer Complaint Handling is a specialized program designed to equip students with the necessary skills and knowledge to effectively manage customer complaints in various industries.
This program focuses on teaching students how to handle customer complaints in a professional and efficient manner, which is essential for businesses to maintain a positive reputation and build customer loyalty.
Upon completion of the program, students will be able to analyze customer complaints, identify root causes, and develop effective solutions to resolve issues.
The learning outcomes of this program include the ability to communicate effectively with customers, understand customer needs, and provide excellent customer service.
The duration of the Undergraduate Certificate in Customer Complaint Handling is typically one year, which allows students to gain practical experience and apply their knowledge in real-world settings.
The program is highly relevant to industries such as retail, hospitality, and healthcare, where customer complaints can have a significant impact on business operations and customer satisfaction.
By completing this program, students can pursue careers in customer service, complaint handling, and quality assurance, or advance to more senior roles in their current organizations.
The Undergraduate Certificate in Customer Complaint Handling is an excellent choice for students who want to develop a career in customer-facing roles and make a positive impact on customer experiences.
The program is designed to be flexible and accessible, with online and part-time study options available to accommodate different learning styles and schedules.
Overall, the Undergraduate Certificate in Customer Complaint Handling is a valuable investment for students who want to build a successful career in customer service and complaint handling.

Why this course?

Undergraduate Certificate in Customer Complaint Handling is highly significant in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the UK's Office of National Statistics, 1 in 5 customers in the UK have complained about a service or product in the past year (ONS, 2020). This highlights the need for effective complaint handling strategies.
Complaint Type Frequency (%)
Product Quality 35.4%
Service Quality 26.5%
Communication 21.1%
Other 17.0%

Who should enrol in Undergraduate Certificate in Customer Complaint Handling?

Customer Complaint Handling Ideal Audience
Individuals seeking a career in customer service or complaint resolution Those working in customer-facing roles, such as call centre agents, retail staff, or customer service representatives
People looking to upskill or reskill in a specific area Those interested in learning effective complaint handling techniques to improve customer satisfaction and loyalty
Professionals in the UK seeking to enhance their employability With 1 in 5 customers complaining about a service or product in the UK, this course is ideal for those looking to develop their complaint handling skills and advance their careers