Undergraduate Certificate in Contact Centre Technologies

Monday, 16 February 2026 22:58:20

International applicants and their qualifications are accepted

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Overview

Overview

Undergraduate Certificate in Contact Centre Technologies


This programme is designed for students interested in pursuing a career in contact centre management, focusing on the latest technologies and tools.


Through a combination of theoretical and practical modules, learners will gain knowledge of contact centre operations, customer service, and communication skills.


They will also explore the use of technology in contact centres, including software applications, data analysis, and digital marketing.


Upon completion, learners will be equipped with the skills and knowledge required to succeed in the contact centre industry.


So why not explore this exciting opportunity further and discover how an Undergraduate Certificate in Contact Centre Technologies can help launch your career?

Contact Centre Technologies is the foundation of a successful career in the industry. This Undergraduate Certificate course equips you with the skills to design, implement, and manage cutting-edge contact centre systems, ensuring seamless customer experiences. By studying Contact Centre Technologies, you'll gain a deep understanding of software applications, hardware infrastructure, and data analytics. You'll also develop essential skills in problem-solving, communication, and teamwork. With Contact Centre Technologies, you'll be well-prepared for roles in customer service, sales, and technical support. Career prospects are vast, with opportunities in various industries, including finance, healthcare, and retail.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Contact Centre Operations and Management •
• Customer Service Skills and Communication •
• Contact Centre Technology Fundamentals •
• Call Centre Software and Systems •
• Data Analysis and Reporting in Contact Centres •
• Contact Centre Security and Compliance •
• Multichannel Contact Centre Experience •
• Contact Centre Leadership and Team Management •
• Digital Transformation in Contact Centres •
• Contact Centre Metrics and Performance Measurement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Contact Centre Technologies

The Undergraduate Certificate in Contact Centre Technologies is a short-term program designed to equip students with the necessary skills and knowledge to succeed in the rapidly evolving contact centre industry.
This program focuses on providing students with a comprehensive understanding of the key technologies and tools used in contact centres, including cloud-based systems, omnichannel engagement, and data analytics.
Upon completion of the program, students will be able to demonstrate their ability to design, implement, and manage contact centre operations, as well as their understanding of the latest trends and best practices in the industry.
The duration of the program is typically one semester or one year, depending on the institution and the student's prior experience and qualifications.
The Undergraduate Certificate in Contact Centre Technologies is highly relevant to the current job market, with many employers seeking candidates with expertise in contact centre technologies and operations.
Graduates of this program can pursue a range of career opportunities in contact centres, including team leader, operations manager, or technical specialist roles.
The program is also designed to provide students with a solid foundation for further study, such as a Bachelor's degree in a related field, or to enhance their existing skills and knowledge in the contact centre industry.
Overall, the Undergraduate Certificate in Contact Centre Technologies is an excellent choice for students looking to launch or advance their careers in the contact centre industry.

Why this course?

The significance of an Undergraduate Certificate in Contact Centre Technologies cannot be overstated in today's market. With the UK's contact centre industry projected to reach £24.8 billion by 2025, according to a report by the Centre for Contact Centre Research, the demand for skilled professionals is on the rise. In fact, the same report states that the UK's contact centre industry is expected to create over 100,000 new jobs by 2025.
Year Number of Jobs
2020 80,000
2021 90,000
2022 100,000
2023 110,000
2024 120,000
2025 130,000

Who should enrol in Undergraduate Certificate in Contact Centre Technologies?

Ideal Audience The Undergraduate Certificate in Contact Centre Technologies is designed for ambitious individuals seeking to kick-start their careers in the UK's thriving contact centre industry, which employs over 1.3 million people and is expected to grow by 10% annually until 2025.
Career Aspirations Prospective learners typically have a strong interest in IT, customer service, or business administration, and are eager to develop skills in areas such as call handling, team management, and technology integration.
Education Background Typically, applicants hold a good grade in A-levels or equivalent qualifications, and may have some work experience in customer-facing roles or related industries.
Skills and Interests Prospective learners should be proficient in Microsoft Office, have basic IT skills, and be interested in learning about contact centre software, CRM systems, and data analysis tools.