Undergraduate Certificate in Contact Centre Technologies

Monday, 18 August 2025 14:40:51

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Contact Centre Technologies is designed to equip learners with the essential knowledge and skills needed to thrive in today's digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through a comprehensive curriculum, students will gain a deep understanding of contact centre technologies, including communication systems, customer relationship management software, and data analytics.

With no case studies or practicals involved, this program focuses on theoretical concepts and practical applications, ensuring that graduates are well-prepared for success in the fast-paced world of contact centres.

Embark on a dynamic career path with our Undergraduate Certificate in Contact Centre Technologies. This comprehensive program equips students with the essential skills and knowledge to excel in the fast-paced world of contact centres. From mastering customer service techniques to understanding the latest technologies driving the industry, students will gain a competitive edge in this in-demand field. Our expert instructors provide hands-on training in areas such as call routing, CRM systems, and data analytics. Graduates will be prepared to tackle the challenges of modern contact centres and make a meaningful impact on customer satisfaction. Take the first step towards a rewarding career today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Contact Centre Technologies
• Customer Relationship Management Systems
• Call Routing and Queuing
• Voice over IP (VoIP) Technologies
• Interactive Voice Response (IVR) Systems
• Quality Assurance and Monitoring
• Data Analytics for Contact Centres
• Cloud-Based Contact Centre Solutions
• Multi-Channel Communication Strategies
• Contact Centre Performance Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Contact Centre Agent
Call Centre Supervisor
Customer Support Specialist
Technical Support Representative
Inbound Sales Agent

Key facts about Undergraduate Certificate in Contact Centre Technologies

- Gain practical skills in contact centre technologies such as CRM systems, call routing, and workforce management.
- Learn to optimize customer interactions and enhance operational efficiency in contact centre environments.
- Acquire knowledge of industry best practices and emerging trends in contact centre technologies.
- Develop problem-solving abilities and critical thinking skills to address real-world challenges in contact centre operations.
- Benefit from hands-on training and industry-relevant projects to apply theoretical concepts in practical settings.
- Stand out to employers with a specialized certificate in contact centre technologies, demonstrating expertise in a high-demand field.
- Enhance your career prospects in customer service, sales, and operations roles within contact centres.
- Join a community of professionals dedicated to advancing customer service excellence through innovative technologies.
- Explore opportunities for networking and career advancement in the dynamic contact centre industry.
- Elevate your skills and knowledge to excel in a fast-paced and evolving contact centre environment.

Why this course?

An Undergraduate Certificate in Contact Centre Technologies is crucial in meeting the growing demand for skilled professionals in the contact centre industry. In the UK alone, the contact centre sector employs over 1.3 million people and contributes £26 billion to the economy annually. With the rise of digital communication channels, there is a pressing need for individuals with expertise in contact centre technologies to ensure efficient customer service delivery. According to research, the demand for contact centre technology skills is expected to increase by 12% in the next five years. This highlights the importance of acquiring specialized knowledge in this field to stay competitive in the job market. Professionals with a certificate in contact centre technologies can expect to earn an average salary of £25,000 to £35,000 per year, depending on their level of experience and expertise. By completing an Undergraduate Certificate in Contact Centre Technologies, individuals can enhance their employability and access lucrative career opportunities in a rapidly growing industry. The practical skills and knowledge gained through this program are highly relevant and in-demand, making it a valuable investment for those looking to excel in the contact centre sector.
Employment 1.3 million
Economic Contribution £26 billion
Expected Growth 12%
Average Salary £25,000 - £35,000

Who should enrol in Undergraduate Certificate in Contact Centre Technologies?

This course is designed for individuals looking to excel in the fast-paced world of contact centre technologies. Whether you are a recent graduate seeking to enhance your skills or a professional aiming to upskill, this certificate program is tailored for you. With the contact centre industry growing rapidly in the UK, there is a high demand for skilled professionals in this field. According to recent statistics, the UK contact centre industry employs over 1.3 million people, contributing significantly to the economy. By enrolling in this course, you will gain a comprehensive understanding of the latest technologies and trends shaping the contact centre landscape. From customer relationship management systems to omnichannel communication platforms, you will acquire the knowledge and skills needed to thrive in this dynamic industry. Join us and take the first step towards a rewarding career in contact centre technologies. See the table below for more insights on the industry's growth and opportunities in the UK.
1.3 million People employed in the UK contact centre industry
£26 billion Annual contribution of the UK contact centre industry to the economy