Undergraduate Certificate in Contact Centre Change Management

Thursday, 28 August 2025 05:06:38

International applicants and their qualifications are accepted

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Overview

Overview

Change Management

is a crucial aspect of the Contact Centre industry. It involves implementing and managing changes to improve efficiency and effectiveness. This Undergraduate Certificate in Contact Centre Change Management is designed for individuals who want to develop the skills and knowledge required to lead change initiatives in a contact centre environment.

Some of the key topics covered in this programme include:


change management models, stakeholder engagement, communication strategies, and project management techniques.


By studying this certificate, learners will gain a deeper understanding of how to identify business needs, develop effective change management plans, and implement successful change initiatives.


Whether you're looking to advance your career or start a new one, this programme will equip you with the skills and knowledge needed to succeed in a contact centre change management role.


So why wait? Explore the Undergraduate Certificate in Contact Centre Change Management today and take the first step towards a successful career in change management.

Contact Centre Change Management is a transformative course that equips you with the skills to navigate complex organisational change. By studying this Contact Centre Change Management programme, you'll gain a deep understanding of the principles and practices that drive successful change initiatives. You'll develop expertise in stakeholder engagement, communication, and project management, enabling you to lead or support change efforts in a contact centre environment. With Contact Centre Change Management skills, you'll enjoy enhanced career prospects in industries such as IT, finance, and healthcare. Our unique approach combines theoretical foundations with practical tools and real-world case studies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Change Management Framework •
Communication Strategies for Change •
Organizational Change Models •
Stakeholder Analysis and Engagement •
Resistance to Change Management •
Project Management for Change Initiatives •
Coaching and Development for Change Leaders •
Change Measurement and Evaluation •
Technology and Change Management •
Cultural Transformation and Change Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Contact Centre Change Management

The Undergraduate Certificate in Contact Centre Change Management is a specialized program designed to equip students with the knowledge and skills required to manage change in a contact centre environment.
This program focuses on the practical application of change management principles, enabling students to effectively implement and sustain change within a contact centre.
Upon completion of the program, students will be able to analyze complex change management issues, develop and implement effective change management strategies, and lead cross-functional teams to drive business results.
The learning outcomes of this program include the ability to design and implement change management plans, facilitate stakeholder engagement, and measure the impact of change on business performance.
The duration of the Undergraduate Certificate in Contact Centre Change Management is typically one year, consisting of two semesters of full-time study.
Industry relevance is a key aspect of this program, as it is designed to address the specific needs of the contact centre industry.
By studying this program, students will gain a deep understanding of the contact centre industry and the skills required to succeed in a rapidly changing business environment.
The program is relevant to professionals working in contact centres, as well as those looking to transition into this field from other industries.
Graduates of this program will be in high demand, with opportunities available in change management, project management, and business analysis.
The Undergraduate Certificate in Contact Centre Change Management is a valuable addition to any degree, providing students with a specialized skill set that is highly sought after by employers.
This program is ideal for students who want to pursue a career in contact centre management, change management, or a related field.
By studying this program, students will develop a strong understanding of the principles and practices of change management, as well as the skills required to apply them in a real-world setting.
The program is designed to be flexible, with online and on-campus delivery options available to suit different learning styles and preferences.
The Undergraduate Certificate in Contact Centre Change Management is a great way to enhance your career prospects and take your skills to the next level.

Why this course?

Undergraduate Certificate in Contact Centre Change Management is a highly sought-after qualification in today's market, particularly in the UK. The demand for skilled professionals who can manage change in contact centres is on the rise, driven by the need for organisations to adapt to changing customer needs and technological advancements. According to a report by the Chartered Institute of Personnel and Development (CIPD), 75% of UK employers believe that change management is a critical skill for their employees (Source: CIPD, 2020). Moreover, a survey by the Contact Centre Leaders Association (CCLA) found that 60% of contact centre managers in the UK believe that change management is a major challenge for their organisations (Source: CCLA, 2019).
Statistic Percentage
UK employers who believe change management is a critical skill 75%
UK contact centre managers who believe change management is a major challenge 60%

Who should enrol in Undergraduate Certificate in Contact Centre Change Management?

Ideal Audience for Undergraduate Certificate in Contact Centre Change Management Are you a UK-based professional looking to upskill in the rapidly evolving contact centre industry?
Professionals in the UK contact centre industry With over 1.4 million people employed in the UK contact centre sector, this certificate is ideal for those seeking to enhance their skills in change management, team leadership, and customer service.
Change managers and team leaders With the UK contact centre industry expected to grow by 10% annually, this certificate will equip you with the knowledge and skills to drive successful change initiatives and lead high-performing teams.
Customer service and sales professionals This certificate will also benefit those working in customer-facing roles, enabling them to develop the skills and expertise required to deliver exceptional customer experiences and drive business growth.