Undergraduate Certificate in Call Centre Technologies

Sunday, 15 February 2026 23:55:13

International applicants and their qualifications are accepted

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Overview

Overview

Call Centre Technologies

is designed for individuals seeking to launch a career in the customer service industry. This call centre focused course equips learners with the skills and knowledge required to succeed in a fast-paced call centre environment.

Through a combination of theoretical and practical training, learners will gain a deep understanding of call centre operations, including customer relationship management, communication skills, and technical software applications.

Some of the key topics covered include call handling, customer service, and teamwork. By the end of the course, learners will be equipped with the skills and confidence to excel in a call centre role.

Don't miss out on this opportunity to kickstart your career in call centre technologies. Explore our course today and take the first step towards a rewarding career in customer service.

Call Centre Technologies is an exciting opportunity to kick-start your career in the dynamic world of customer service. This Undergraduate Certificate course will equip you with the essential skills and knowledge to succeed in the call centre industry. You'll learn about Call Centre Technologies and gain hands-on experience in software applications, communication techniques, and team management. With Call Centre Technologies, you'll benefit from Call Centre operations, industry trends, and best practices. Upon completion, you'll be well-prepared for a range of roles, including customer service representative, team leader, or even management positions.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Introduction to Call Centre Operations •
• Call Centre Software Applications •
• Customer Relationship Management (CRM) Systems •
• Telephony and Communication Systems •
• Data Analysis and Reporting in Call Centres •
• Call Centre Performance Metrics and KPIs •
• Contact Centre Security and Compliance •
• Call Centre Training and Development •
• E-commerce and Digital Channels in Call Centres •
• Cloud Computing and Virtualisation in Call Centres

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Call Centre Technologies

The Undergraduate Certificate in Call Centre Technologies is a specialized program designed to equip students with the necessary skills and knowledge to succeed in the rapidly evolving call centre industry.
This program focuses on providing students with a comprehensive understanding of the technical and operational aspects of call centre management, including customer relationship management, sales and marketing, and team management.
Upon completion of the program, students will be able to demonstrate their ability to design, implement, and evaluate effective call centre strategies, as well as their understanding of the latest technologies and tools used in the industry.
The duration of the program is typically one year, with students required to complete a minimum of 40 credit points.
The Undergraduate Certificate in Call Centre Technologies is highly relevant to the current job market, with many employers seeking skilled professionals with expertise in call centre technologies.
Graduates of this program can expect to secure roles in call centre management, customer service, sales, and marketing, as well as other related fields.
The program is designed to be flexible, with students able to choose from a range of elective subjects to suit their interests and career goals.
Industry partners and employers are actively involved in the program, providing students with opportunities for work experience, internships, and job placement.
The Undergraduate Certificate in Call Centre Technologies is an excellent choice for students looking to launch a career in the call centre industry, or for those seeking to upskill and reskill in this field.

Why this course?

The Undergraduate Certificate in Call Centre Technologies has become increasingly significant in today's market, driven by the growing demand for skilled professionals in the customer service industry. According to a report by the Chartered Institute of Marketing, the UK's call centre industry is expected to grow by 10% annually, creating over 100,000 new job opportunities by 2025.
Year Job Opportunities
2020 50,000
2021 60,000
2022 70,000
2023 80,000
2024 90,000
2025 100,000

Who should enrol in Undergraduate Certificate in Call Centre Technologies?

Ideal Audience for Undergraduate Certificate in Call Centre Technologies Are you a recent graduate looking to kickstart your career in the UK's thriving call centre industry?
Age: Typically, our students are between 18 and 25 years old, with a strong interest in technology and customer service.
Background: You may have a degree in a related field, such as business, marketing, or computer science, or no prior experience at all. Our course is designed to be accessible to all.
Career Goals: You're looking to launch a career in call centre management, sales, or customer service, with opportunities for advancement and professional growth.
Skills: You'll develop essential skills in call centre operations, technology, and customer service, including communication, problem-solving, and time management.
Location: Our course is designed to be flexible, with online and part-time options available across the UK, including major cities like London, Manchester, and Birmingham.