Undergraduate Certificate in CRM Software and Systems

Thursday, 28 August 2025 06:51:09

International applicants and their qualifications are accepted

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Overview

Overview

CRM Software and Systems

Unlock the power of customer relationship management with our Undergraduate Certificate in CRM Software and Systems.


Designed for aspiring professionals, this program equips learners with the skills to implement and manage effective CRM systems, enhancing customer engagement and driving business growth.


Some key areas of focus include:

CRM software configuration, data analysis, and system integration. By mastering these concepts, learners will be able to analyze customer data, identify trends, and make informed business decisions.


Our program is ideal for those looking to launch a career in sales, marketing, or business analysis, or for those seeking to upskill and reskill in the field of CRM.


Take the first step towards a successful career in CRM. Explore our Undergraduate Certificate in CRM Software and Systems today and discover how you can transform your business with effective customer relationship management.

CRM Software and Systems is the backbone of modern business operations, and our Undergraduate Certificate in CRM Software and Systems will equip you with the skills to thrive in this field. By mastering CRM Software and Systems, you'll gain a competitive edge in the job market, with career prospects in sales, marketing, and customer service. This course offers CRM Software and Systems training, focusing on data management, analytics, and integration. You'll also explore industry-specific applications, such as sales force automation and customer relationship management. With CRM Software and Systems expertise, you'll be able to drive business growth and customer satisfaction.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Introduction to CRM Software and Systems •
• CRM Software Selection and Implementation •
• Data Management and Integration in CRM Systems •
• Contact Management and Relationship Analysis •
• Sales Force Automation and Forecasting •
• Marketing Automation and Lead Management •
• Customer Service and Support in CRM Systems •
• Analytics and Reporting in CRM Software •
• Mobile and Cloud-Based CRM Systems •
• Security and Compliance in CRM Software

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in CRM Software and Systems

The Undergraduate Certificate in CRM Software and Systems is a specialized program designed to equip students with the knowledge and skills required to succeed in the field of customer relationship management.
This program focuses on teaching students how to implement, manage, and utilize customer relationship management software and systems, such as Salesforce, Microsoft Dynamics, and Zoho CRM.
Upon completion of the program, students will be able to analyze customer data, develop effective marketing strategies, and improve customer service processes.
The learning outcomes of this program include the ability to design and implement CRM systems, analyze customer data, and develop business intelligence reports.
The duration of the program is typically one year, with students completing a combination of theoretical and practical coursework.
The industry relevance of this program is high, as CRM software and systems are used by businesses across various sectors, including retail, finance, and healthcare.
Graduates of this program can pursue careers in CRM implementation, customer success, and business analysis, and can also move into related fields such as data analysis and marketing.
The skills and knowledge gained through this program are highly valued by employers, and can lead to career advancement opportunities and higher salaries.
Overall, the Undergraduate Certificate in CRM Software and Systems provides students with a solid foundation in CRM principles and practices, and can lead to successful careers in this field.

Why this course?

CRM Software and Systems have become an essential tool for businesses in the UK, with a significant impact on customer relationships and overall success. According to a recent survey by the Chartered Institute of Marketing, 75% of UK businesses use CRM software to manage their customer data and interactions.
Year Number of Businesses Using CRM
2018 45%
2020 65%
2022 80%

Who should enrol in Undergraduate Certificate in CRM Software and Systems?

Ideal Audience for Undergraduate Certificate in CRM Software and Systems Are you a business professional looking to enhance your skills in customer relationship management?
Professionals in sales, marketing, and customer service In the UK, 75% of businesses use CRM software to manage customer interactions, with 40% of small and medium-sized enterprises (SMEs) investing in CRM solutions to improve sales and customer engagement.
Individuals with little to no experience in CRM This certificate is ideal for those who want to gain a solid understanding of CRM principles, including data management, contact management, and sales process automation, to boost their career prospects in the UK job market, where 60% of employers consider CRM skills essential for success.
Business owners and entrepreneurs By acquiring the skills and knowledge required for effective CRM implementation, business owners can improve customer satisfaction, increase sales, and gain a competitive edge in the market, with 80% of UK businesses reporting improved customer relationships as a result of CRM adoption.