Undergraduate Certificate in Business Service Level Management

Wednesday, 17 December 2025 19:05:48

International applicants and their qualifications are accepted

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Overview

Overview

Business Service Level Management

is a crucial aspect of modern organizations, ensuring the delivery of high-quality services to customers. This Business Service Level Management course is designed for undergraduate students who want to gain a deeper understanding of service management principles and practices.

By studying this course, learners will develop the skills and knowledge needed to manage business services effectively, including service strategy, service design, service transition, service operation, and service continuity. They will also learn about service level management, incident management, problem management, and change management.

Throughout the course, learners will engage with real-world examples and case studies to illustrate key concepts and principles. The course is taught in a flexible and accessible way, making it ideal for students who want to balance academic studies with work or other commitments.

So why not explore this exciting course further? Discover how Business Service Level Management can help you succeed in your future career and take the first step towards a rewarding career in service management.

Service Level Management is a critical component of any successful business, and our Undergraduate Certificate in Business Service Level Management will equip you with the skills to excel in this field. By studying this course, you'll gain a deep understanding of how to design, implement, and manage service level agreements (SLAs) that meet the needs of your organization and its customers. With Service Level Management, you'll benefit from improved customer satisfaction, increased efficiency, and enhanced reputation. Career prospects are excellent, with opportunities in IT, finance, and operations management. Unique features include hands-on learning, industry-recognized certifications, and a focus on practical application.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Continuity Management •
Service Level Management •
Service Desk Management •
Incident Management •
Problem Management •
Change Management •
Capacity Planning •
Availability Management •
IT Service Quality Management •
Service Reporting and Analysis

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Business Service Level Management

The Undergraduate Certificate in Business Service Level Management is a specialized program designed to equip students with the knowledge and skills required to manage IT services effectively.
This program focuses on teaching students how to align IT services with business objectives, ensuring that IT services are delivered at the right level of quality, availability, and performance.
By the end of the program, students will be able to analyze business requirements, design and implement IT service management processes, and evaluate the effectiveness of these processes.
The learning outcomes of this program include understanding service level management principles, designing and implementing IT service management processes, and evaluating the effectiveness of these processes.
The duration of the Undergraduate Certificate in Business Service Level Management is typically one year, although this may vary depending on the institution and the student's prior qualifications.
The program is highly relevant to the IT industry, as it provides students with the skills and knowledge required to manage IT services effectively and align them with business objectives.
The program is also relevant to the business world, as it teaches students how to manage IT services as a business asset, rather than just a technical resource.
Graduates of this program can pursue careers in IT service management, business analysis, and project management, among other roles.
The program is designed to be flexible, with online and part-time options available to accommodate students with work or family commitments.
Overall, the Undergraduate Certificate in Business Service Level Management is a valuable program for students who want to develop their skills and knowledge in IT service management and align it with business objectives.

Why this course?

Service Level Management is a crucial aspect of business operations, particularly in today's fast-paced and competitive market. According to a survey by the Chartered Institute of IT (2019), 71% of UK businesses reported experiencing IT service disruptions, highlighting the need for effective Service Level Management (SLM) practices.
Year Percentage of Businesses Experiencing IT Service Disruptions
2018 64%
2019 71%
2020 75%
The Undergraduate Certificate in Business Service Level Management is designed to equip learners with the necessary skills and knowledge to manage IT services effectively, ensuring high levels of service quality and reliability. By studying this program, learners can gain a deeper understanding of SLM principles, practices, and tools, enabling them to make informed decisions and drive business success.

Who should enrol in Undergraduate Certificate in Business Service Level Management ?

Primary Keyword: Business Service Level Management Ideal Audience
Recent graduates in business-related fields, such as business administration, management, or finance, who want to kick-start their careers in IT service management. Individuals with a strong understanding of business principles and a desire to develop skills in service level management, which is in high demand in the UK job market.
Professionals looking to transition into IT service management roles, such as help desk technicians, IT support specialists, or business analysts. Those interested in pursuing a career in IT service management, with a focus on delivering high-quality services to businesses and organizations in the UK, where the demand for skilled service level managers is expected to grow by 10% by 2025.
Individuals seeking to enhance their knowledge of service level management best practices, IT service management frameworks, and industry-standard tools and techniques. Those who want to stay ahead of the curve in the rapidly evolving IT service management landscape, with a focus on delivering exceptional customer experiences and driving business success through effective service level management.