Undergraduate Certificate in Application of AI in Customer Support

Thursday, 11 September 2025 17:47:13

International applicants and their qualifications are accepted

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Overview

Overview

Application of AI in Customer Support


Unlock the power of AI to revolutionize customer support and transform your career.


Some of the key benefits of this course include: improved efficiency, enhanced customer experience, and increased productivity.

Designed for professionals and individuals looking to upskill in the field of customer support, this course provides a comprehensive introduction to the application of AI in customer support.


Through a combination of theoretical knowledge and practical applications, learners will gain hands-on experience in using AI tools to resolve customer queries, personalize support, and analyze customer behavior.


Whether you're looking to advance your career or start a new one, this course is perfect for anyone interested in the application of AI in customer support.


So why wait? Explore the possibilities of AI in customer support today and take the first step towards a brighter future.

Application of AI in Customer Support is revolutionizing the way businesses interact with their customers. This Undergraduate Certificate program equips you with the skills to harness the power of Artificial Intelligence (AI) to deliver exceptional customer experiences. By learning from industry experts, you'll gain hands-on experience in AI-powered chatbots, natural language processing, and data analysis. With this course, you'll unlock career opportunities in customer support, sales, and marketing, and enhance your employability in the job market. Unique features include a project-based approach, real-world case studies, and access to cutting-edge AI tools.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Introduction to Artificial Intelligence in Customer Support
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• Machine Learning for Chatbots and Virtual Assistants
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• Natural Language Processing (NLP) for Sentiment Analysis
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• Predictive Analytics for Customer Behavior
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• Human-Machine Interface Design for Customer Support
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• Sentiment Analysis and Opinion Mining
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• Conversational AI and Dialogue Systems
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• Data Mining and Analytics for Customer Support
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• Ethics and Governance of AI in Customer Support
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• Case Studies in AI-Powered Customer Support Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Application of AI in Customer Support

The Undergraduate Certificate in Application of AI in Customer Support is a specialized program designed to equip students with the knowledge and skills required to implement Artificial Intelligence (AI) in customer support operations.
This program focuses on teaching students how to design, develop, and deploy AI-powered solutions to improve customer experience, increase efficiency, and reduce costs.
Upon completion of the program, students will be able to apply AI and machine learning techniques to analyze customer data, identify patterns, and provide personalized support.
The learning outcomes of this program include the ability to design and develop AI-powered chatbots, virtual assistants, and other customer support tools.
Students will also learn how to integrate AI with existing customer support systems, such as CRM and helpdesk software.
The duration of the program is typically one year, with students completing a combination of online and on-campus courses.
The program is designed to be industry-relevant, with a focus on preparing students for careers in AI-powered customer support.
Many organizations, including tech companies and customer service providers, are looking for professionals with expertise in AI and customer support.
By completing this program, students can gain a competitive edge in the job market and pursue careers in AI-powered customer support.
The program is also designed to be flexible, with online courses available to accommodate students with busy schedules.
Overall, the Undergraduate Certificate in Application of AI in Customer Support is an excellent choice for students looking to launch a career in AI-powered customer support.

Why this course?

The Application of AI in Customer Support has become increasingly significant in today's market, with the UK being no exception. According to a recent survey by the UK's Customer Experience Professionals Association, 75% of UK businesses believe that AI-powered chatbots will improve customer experience by 2025.
Year AI Adoption Rate
2020 20%
2022 40%
2024 60%

Who should enrol in Undergraduate Certificate in Application of AI in Customer Support?

Ideal Audience for Undergraduate Certificate in Application of AI in Customer Support Are you a customer support professional looking to upskill and stay ahead in the UK job market?
Key Characteristics: You're likely a customer-facing team member working in a UK-based company, with a strong interest in technology and innovation.
Job Roles: Customer Service Representatives, Technical Support Specialists, and Business Analysts are all potential candidates for this course.
Skills and Knowledge: You'll gain expertise in AI-powered tools, data analysis, and problem-solving, enabling you to deliver exceptional customer experiences and drive business growth.
Career Outcomes: Upon completion, you'll be equipped to take on senior roles, such as Team Lead or Manager, or pursue careers in related fields like Data Science or Product Management.