Undergraduate Certificate in Advanced Customer Service Skills

Saturday, 20 September 2025 10:51:53

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Service

is at the heart of any successful business, and this Undergraduate Certificate in Advanced Customer Service Skills is designed to equip learners with the expertise to deliver exceptional customer experiences.

For individuals seeking to enhance their careers in customer-facing roles, this program offers a comprehensive education in advanced customer service skills, including communication, problem-solving, and conflict resolution.


By mastering these skills, learners will be able to build strong relationships with customers, increase customer satisfaction, and drive business growth.


Whether you're looking to advance in your current role or transition into a new career, this certificate program is an excellent way to develop the skills and knowledge needed to succeed in the customer service industry.


So why wait? Explore the Undergraduate Certificate in Advanced Customer Service Skills today and discover a brighter future for your career.

Customer Service is at the heart of any successful business, and our Undergraduate Certificate in Advanced Customer Service Skills will equip you with the expertise to excel in this field. By mastering customer service skills, you'll be able to handle even the most challenging customer interactions with confidence and poise. This course offers customer service training that's tailored to real-world scenarios, ensuring you're job-ready from day one. With a focus on communication, problem-solving, and emotional intelligence, you'll be well on your way to a rewarding career in customer service. Career prospects are excellent, with opportunities in retail, hospitality, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Active Listening Techniques
• Conflict Resolution Strategies
• Emotional Intelligence and Empathy
• Customer Relationship Management
• Problem-Solving and Resolution
• Time Management and Prioritization
• Adaptability and Flexibility in Customer Service
• Cultural Awareness and Sensitivity in Customer Interaction
• De-Escalation and Crisis Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Advanced Customer Service Skills

The Undergraduate Certificate in Advanced Customer Service Skills is a specialized program designed to equip students with the necessary skills to excel in customer-facing roles.
This program focuses on developing advanced customer service skills, including communication, problem-solving, and conflict resolution.
Through a combination of theoretical and practical training, students will learn how to provide exceptional customer experiences, build strong relationships, and drive business growth.
The learning outcomes of this program include the ability to analyze customer needs, develop effective solutions, and implement customer service strategies that meet business objectives.
The duration of the program is typically one year, with students completing a set of core modules and electives that cater to their interests and career goals.
Industry relevance is a key aspect of this program, as it prepares students for in-demand roles in various sectors, including retail, hospitality, and financial services.
By gaining advanced customer service skills, graduates can expect to secure high-paying jobs, advance their careers, and contribute to the success of their organizations.
The Undergraduate Certificate in Advanced Customer Service Skills is an excellent choice for individuals seeking to upskill and reskill in this field, and for those looking to transition into customer-facing roles.
With its focus on practical application and industry relevance, this program provides students with the knowledge, skills, and confidence to excel in the competitive world of customer service.

Why this course?

Undergraduate Certificate in Advanced Customer Service Skills is highly significant in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing, 85% of UK consumers are more likely to switch to a competitor if they have a poor customer service experience (Source: CIM, 2020). This highlights the importance of having skilled customer service professionals who can handle complex customer queries and issues.
Statistic Value
Number of customers affected by poor customer service 85%
Percentage of customers who switch to a competitor due to poor customer service 15%
Number of customer service jobs in the UK 1.3 million

Who should enrol in Undergraduate Certificate in Advanced Customer Service Skills ?

Primary Keyword: Advanced Customer Service Skills Ideal Audience
Recent school leavers or those looking to transition into a customer-facing role Individuals seeking to enhance their employability in the UK job market, with 1 in 5 jobs requiring excellent customer service skills (Source: ONS)
Career changers looking to upskill in areas like sales, marketing, or customer support Those interested in pursuing a career in customer service, with the industry expected to grow by 7% annually in the UK (Source: PwC)
Individuals seeking to develop their communication and interpersonal skills Those looking to improve their problem-solving and conflict resolution abilities, with 70% of customers expecting a positive experience when interacting with a business (Source: American Express)