Undergraduate Certificate in AI-Driven Customer Interaction

Saturday, 14 February 2026 21:15:11

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing the way businesses interact with their customers, and the Undergraduate Certificate in AI-Driven Customer Interaction is designed to equip you with the skills to thrive in this exciting field.


This program is perfect for students who want to gain a deeper understanding of how AI can be used to enhance customer experience, improve sales, and drive business growth.


Through a combination of theoretical foundations and practical applications, you'll learn how to design and implement AI-powered solutions that meet the evolving needs of customers.


By the end of the program, you'll be equipped with the knowledge and skills to drive business success in an AI-driven world.


So why wait? Explore the Undergraduate Certificate in AI-Driven Customer Interaction today and discover a career that's full of possibilities.

AI-Driven Customer Interaction is revolutionizing the way businesses connect with their customers. This Undergraduate Certificate program equips you with the skills to design and implement AI-powered chatbots, virtual assistants, and other innovative solutions that enhance customer experience. By learning from industry experts, you'll gain a deep understanding of AI-Driven Customer Interaction and its applications in various sectors. With this course, you'll enjoy AI-Driven Customer Interaction career prospects in fields like customer service, marketing, and data analysis. Unique features include hands-on project work, industry partnerships, and access to cutting-edge AI tools.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Introduction to Artificial Intelligence (AI) and Machine Learning (ML) for Customer Interaction •
• Natural Language Processing (NLP) for Sentiment Analysis and Text Classification •
• Chatbot Development and Deployment for Customer Service •
• Predictive Analytics for Personalized Customer Experience •
• Human-Machine Interaction Design Principles for Effective Customer Engagement •
• Voice Assistants and Conversational Interfaces for Customer Interaction •
• Data Mining and Analytics for Customer Behavior Pattern Identification •
• Ethics and Fairness in AI-Driven Customer Interaction Systems •
• AI-Driven Customer Journey Mapping and Experience Design

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in AI-Driven Customer Interaction

The Undergraduate Certificate in AI-Driven Customer Interaction is a specialized program designed to equip students with the knowledge and skills required to succeed in the rapidly evolving field of Artificial Intelligence (AI) and customer interaction. This program focuses on teaching students how to design, develop, and implement AI-driven solutions that enhance customer experience, improve business outcomes, and drive revenue growth. By the end of the program, students will be able to analyze complex customer data, identify patterns, and develop predictive models that inform business decisions. The duration of the Undergraduate Certificate in AI-Driven Customer Interaction is typically one year, with a part-time or full-time study option available to suit different learning styles and schedules. Students can expect to spend around 20 hours per week studying and completing coursework, assignments, and projects. Industry relevance is a key aspect of this program, as it prepares students for in-demand roles in AI, customer experience, and business analytics. Graduates can expect to find employment opportunities in various sectors, including finance, healthcare, retail, and technology, where AI-driven customer interaction is becoming increasingly important. Upon completion of the program, students will have gained a solid understanding of AI concepts, machine learning algorithms, and data analytics techniques, as well as the ability to apply these skills to real-world business problems. They will also have developed strong analytical, problem-solving, and communication skills, which are highly valued by employers in the industry. The Undergraduate Certificate in AI-Driven Customer Interaction is designed to be completed in a short period of time, making it an ideal option for students who want to gain a competitive edge in the job market or pursue further education in a related field.

Why this course?

Undergraduate Certificate in AI-Driven Customer Interaction is a highly sought-after program in today's market, driven by the increasing demand for AI-powered customer service. According to a report by the Centre for Retail Research, the UK retail industry is expected to invest £1.4 billion in AI technology by 2025, with 75% of retailers planning to use AI to improve customer experience.
Year Investment in AI
2020 £800 million
2021 £1.1 billion
2022 £1.4 billion

Who should enrol in Undergraduate Certificate in AI-Driven Customer Interaction?

Ideal Audience for Undergraduate Certificate in AI-Driven Customer Interaction Are you a UK-based professional looking to upskill in the rapidly growing field of Artificial Intelligence (AI) and Customer Interaction? With the UK's AI market projected to reach £4.9 billion by 2025, this certificate is an excellent opportunity to enhance your career prospects.
Key Characteristics Our ideal learners are individuals with a strong interest in technology, customer service, and data analysis. They possess a good understanding of business principles and are eager to develop skills in AI-powered tools and platforms.
Career Goals By completing this certificate, you can expect to enhance your career prospects in roles such as Customer Experience Manager, AI Business Analyst, or Data-Driven Customer Service Specialist. According to a report by the Centre for Economics and Business Research, the number of AI and data science jobs in the UK is expected to grow by 13% annually between 2020 and 2025.
Prerequisites No prior experience in AI or customer interaction is required. However, a good understanding of business principles, data analysis, and basic programming skills (e.g., Python) is beneficial. Our course is designed to be accessible to learners with varying levels of experience.