Undergraduate Certificate in AI-Based Customer Relationship Management

Sunday, 15 February 2026 10:56:07

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing the way businesses interact with their customers, and the Undergraduate Certificate in AI-Based Customer Relationship Management is designed to equip you with the skills to thrive in this new landscape.


Developed for aspiring professionals and entrepreneurs, this program focuses on teaching you how to leverage AI and machine learning to build strong, personalized relationships with customers.


Through a combination of theoretical foundations and practical applications, you'll learn how to analyze customer data, identify patterns, and create tailored experiences that drive loyalty and growth.


By the end of the program, you'll be equipped with the knowledge and skills to design and implement AI-powered CRM systems that drive business success.


So why wait? Explore the Undergraduate Certificate in AI-Based Customer Relationship Management today and discover a new world of possibilities for your career.

AI-based Customer Relationship Management is revolutionizing the way businesses interact with their customers. This Undergraduate Certificate program equips you with the skills to harness the power of Artificial Intelligence in CRM, enhancing customer experience and driving business growth. With AI-powered tools, you'll learn to analyze customer data, predict behavior, and personalize interactions. Key benefits include improved customer satisfaction, increased sales, and enhanced data-driven decision-making. Career prospects are vast, with opportunities in CRM, marketing, and data analysis. Unique features include hands-on experience with industry-leading AI platforms and a focus on practical application over theoretical foundations.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Machine Learning Fundamentals for CRM •
Natural Language Processing for Chatbots •
Predictive Analytics in Customer Segmentation •
Data Mining Techniques for CRM Decision Support •
Artificial Neural Networks for Sentiment Analysis •
Big Data Analytics for CRM Performance Evaluation •
Human-Computer Interaction in AI-Based CRM Systems •
Ethics and Governance in AI-Based Customer Relationship Management •
Cloud Computing for Scalable AI-Based CRM Infrastructure •
Business Intelligence for Data-Driven CRM Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in AI-Based Customer Relationship Management

The Undergraduate Certificate in AI-Based Customer Relationship Management is a specialized program designed to equip students with the knowledge and skills required to succeed in the rapidly evolving field of Artificial Intelligence (AI) and Customer Relationship Management (CRM). This program focuses on teaching students how to leverage AI technologies, such as machine learning and natural language processing, to enhance customer engagement, retention, and loyalty. By the end of the program, students will be able to analyze customer data, identify patterns, and develop data-driven strategies to improve customer relationships. The duration of the Undergraduate Certificate in AI-Based Customer Relationship Management is typically one year, with two semesters of full-time study. This program is ideal for students who want to gain a solid understanding of AI and CRM concepts, but may not have the time or resources to pursue a full undergraduate degree. The industry relevance of this program is high, as AI and CRM are increasingly becoming integral parts of business operations. Companies are looking for professionals who can harness the power of AI to drive customer-centric strategies, and this program provides students with the skills and knowledge required to fill this gap. Upon completion of the program, students can pursue a range of career opportunities in AI, CRM, and related fields, such as data analysis, marketing, and sales. They can also consider further studies, such as a master's degree in AI or a related field, to advance their careers. Overall, the Undergraduate Certificate in AI-Based Customer Relationship Management is a valuable program that offers students a unique combination of AI and CRM knowledge, with a strong focus on practical applications and industry relevance.

Why this course?

Undergraduate Certificate in AI-Based Customer Relationship Management holds immense significance in today's market, where customer experience is paramount. According to a survey by the UK's Customer Experience Professionals Association, 85% of customers expect a seamless experience across all touchpoints, driving the need for AI-powered CRM systems.
Year Percentage of UK Businesses Using AI in CRM
2020 22%
2021 35%
2022 52%

Who should enrol in Undergraduate Certificate in AI-Based Customer Relationship Management?

Primary Keyword: AI-Based Customer Relationship Management Ideal Audience
Recent UK graduates in business, marketing, or computer science are well-positioned to benefit from this programme, as they possess a solid foundation in data analysis and problem-solving skills.
Professionals looking to upskill in AI and data science can leverage this certificate to enhance their employability and stay competitive in the job market, with the UK's AI sector expected to reach £16.2 billion by 2025.
Entrepreneurs and small business owners who want to improve their customer engagement and retention rates can benefit from the practical skills and knowledge gained through this programme.