Undergraduate Certificate in AI in Customer Relationship Management

Tuesday, 17 February 2026 04:32:37

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) in Customer Relationship Management (CRM) is revolutionizing the way businesses interact with their customers.

Designed for undergraduate students looking to upskill in AI and CRM, this certificate program equips learners with the knowledge and tools to drive business growth through data-driven decision making.

Through a combination of theoretical foundations and practical applications, participants will gain expertise in AI-powered CRM tools, data analysis, and customer segmentation.

By the end of the program, learners will be able to apply AI-driven insights to improve customer engagement, loyalty, and retention.

Join our AI in CRM program and discover how to harness the power of AI to transform your customer relationships.

Artificial Intelligence is revolutionizing the way businesses interact with their customers, and this Undergraduate Certificate in AI in Customer Relationship Management is designed to equip you with the skills to thrive in this exciting field. By combining AI and CRM, you'll learn how to analyze customer data, personalize interactions, and predict behavior. With AI-powered tools, you'll gain a competitive edge in the job market, with career prospects in data analysis, marketing, and sales. Unique features of the course include machine learning and natural language processing applications, ensuring you're job-ready in just one year.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Machine Learning for CRM
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Natural Language Processing in Customer Service
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Predictive Analytics for Customer Segmentation
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Data Mining Techniques for CRM
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Chatbots and Virtual Assistants in Customer Engagement
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Sentiment Analysis and Opinion Mining
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Big Data Analytics for CRM Decision Making
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Human-Computer Interaction in Customer Interface Design
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Ethics and Fairness in AI-Driven CRM Systems
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AI-Driven Personalization in Customer Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in AI in Customer Relationship Management

The Undergraduate Certificate in AI in Customer Relationship Management is a specialized program designed to equip students with the knowledge and skills required to succeed in the field of Artificial Intelligence (AI) and Customer Relationship Management (CRM).
This program focuses on the application of AI technologies, such as machine learning and natural language processing, to enhance customer engagement and relationship management.
Through a combination of theoretical and practical courses, students will learn how to design and implement AI-powered CRM systems that can analyze customer data, predict behavior, and provide personalized recommendations.
The learning outcomes of this program include the ability to analyze complex data sets, develop predictive models, and create data-driven insights that can inform business decisions.
The duration of the program is typically one year, with students completing a series of coursework and project-based assignments that demonstrate their understanding of AI and CRM concepts.
Industry relevance is a key aspect of this program, as it prepares students for careers in AI and CRM roles such as AI Business Analyst, CRM Data Scientist, and Customer Experience Manager.
Graduates of this program can expect to work in a variety of industries, including finance, healthcare, retail, and technology, where AI and CRM are increasingly being used to drive business growth and customer satisfaction.
By combining the principles of AI and CRM, this program provides students with a unique set of skills that can help them succeed in a rapidly changing business landscape.
Overall, the Undergraduate Certificate in AI in Customer Relationship Management is an excellent choice for students who want to launch a career in AI and CRM, or advance their existing careers in these fields.

Why this course?

The significance of an Undergraduate Certificate in AI in Customer Relationship Management (CRM) cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that AI will have a significant impact on their customer relationships in the next two years. This trend is expected to continue, with 60% of businesses planning to invest in AI-powered CRM solutions by 2025.
Year Investment in AI-powered CRM
2020 20%
2021 40%
2022 60%
2023 75%
2024 80%
2025 90%

Who should enrol in Undergraduate Certificate in AI in Customer Relationship Management?

Primary Keyword: AI in Customer Relationship Management Ideal Audience
Recent UK graduates in business, marketing, or computer science are well-positioned to benefit from this Undergraduate Certificate. With the UK's customer relationship management (CRM) industry projected to reach £13.4 billion by 2025, up from £10.3 billion in 2020 (Source: Statista), individuals with AI skills can expect high demand and competitive salaries.
Professionals looking to upskill or reskill in AI and CRM will find this certificate program highly relevant. By combining AI and CRM, learners can develop a unique set of skills that will make them attractive to top employers in the UK's growing tech sector.
Individuals interested in data analysis and interpretation will also benefit from this program. With the increasing use of AI in CRM, learners will gain hands-on experience in analyzing and interpreting complex data to inform business decisions.