Undergraduate Certificate in AI for Social Media Customer Service

Sunday, 14 September 2025 16:14:59

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) for Social Media Customer Service


Develop the skills to revolutionize customer service with AI-powered social media tools.


Designed for social media professionals and customer service teams, this Undergraduate Certificate in AI for Social Media Customer Service equips learners with the knowledge to leverage AI to enhance customer experience, improve efficiency, and drive business growth.


Learn how to analyze customer data, create personalized responses, and automate routine tasks using AI-driven social media tools.


Gain a competitive edge in the industry and take your customer service to the next level with AI-powered social media solutions.


Explore this exciting opportunity and discover how AI can transform your social media customer service strategy.

Artificial Intelligence is revolutionizing the way customer service is delivered, and our Undergraduate Certificate in AI for Social Media Customer Service is at the forefront of this revolution. This course equips you with the skills to leverage AI and machine learning to provide personalized, efficient, and effective social media customer service. By mastering AI tools and techniques, you'll enhance customer experience, reduce response times, and increase sales. With a strong focus on data analysis, natural language processing, and content creation, you'll be equipped to drive business growth and succeed in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Natural Language Processing for Social Media
• • Sentiment Analysis and Opinion Mining
• • Chatbot Development and Deployment
• • Machine Learning for Customer Service
• • Human-Machine Interaction in Social Media
• • Data Analytics for Social Media Customer Service
• • Social Media Marketing and Brand Management
• • Ethics and Responsibility in AI for Social Media Customer Service
• • AI-Powered Virtual Assistants for Customer Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in AI for Social Media Customer Service

The Undergraduate Certificate in AI for Social Media Customer Service is a cutting-edge program that equips students with the skills to leverage Artificial Intelligence (AI) in social media customer service.
This program focuses on teaching students how to use AI-powered tools to analyze customer data, personalize interactions, and resolve issues efficiently.
Upon completion, students will be able to apply their knowledge to real-world scenarios, enhancing their employability in the industry.
The learning outcomes of this program include understanding AI algorithms, data analysis, and machine learning techniques, as well as developing skills in social media marketing, customer service, and communication.
The duration of the program is typically one year, with students completing a series of modules that cover the fundamentals of AI, social media marketing, and customer service.
Industry relevance is a key aspect of this program, as it prepares students to work in social media customer service roles that require AI expertise.
Graduates of this program can expect to work in various industries, including e-commerce, finance, and healthcare, where AI-powered social media customer service is becoming increasingly important.
By combining AI and social media customer service, this program provides students with a unique set of skills that are in high demand by employers.
The Undergraduate Certificate in AI for Social Media Customer Service is an excellent choice for students looking to launch a career in AI-powered customer service or advance their existing career in the field.
This program is designed to be completed in a short period of time, making it an ideal option for students who want to gain the skills and knowledge needed to succeed in AI-powered social media customer service.

Why this course?

Undergraduate Certificate in AI for Social Media Customer Service is highly significant in today's market, where social media has become an essential channel for customer engagement and support. According to a survey by the UK's Customer Service Institute, 70% of customers expect a response to their social media queries within 2 hours (Google Charts 3D Column Chart, see below). Moreover, a study by the Centre for Retail Research found that 60% of UK consumers have used social media to contact a company for customer service, with 40% expecting a response within 1 hour (see table below).
Statistic Value
Customers who expect a response to their social media queries within 2 hours 70%
Percentage of UK consumers who have used social media to contact a company for customer service 60%
Percentage of UK consumers who expect a response to their social media queries within 1 hour 40%

Who should enrol in Undergraduate Certificate in AI for Social Media Customer Service?

Primary Keyword: AI for Social Media Customer Service Ideal Audience
Recent UK graduates in Marketing, Communications, or Digital Media are well-positioned to benefit from this Undergraduate Certificate. With 71% of UK businesses using social media to engage with customers (Source: Social Media Examiner), having AI-powered customer service skills is crucial for career success. In fact, 61% of UK employers consider social media skills essential for the job market (Source: CIPD). This course will equip you with the knowledge and skills to drive business growth and stay ahead in the competitive job market.
Professionals looking to upskill or reskill in AI and customer service will find this course invaluable. With the rise of chatbots and virtual assistants, having AI-powered customer service skills is no longer a nicety, but a necessity. By completing this Undergraduate Certificate, you'll be able to enhance your career prospects and increase your earning potential.
Digital marketing professionals seeking to expand their skill set will benefit from this course. By combining AI and customer service skills, you'll be able to create more effective social media campaigns and improve customer engagement. With 80% of UK businesses using social media to promote their products or services (Source: Social Media Examiner), having a solid understanding of AI-powered customer service is essential for driving business growth.