Professional Certificate in e-CRM in Hospitality Management

Saturday, 20 September 2025 14:34:32

International applicants and their qualifications are accepted

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Overview

Overview

e-CRM in hospitality management is a vital tool for enhancing customer relationships and driving business growth.

Designed for hospitality professionals, this Professional Certificate program equips learners with the skills to implement effective e-CRM strategies, improve customer engagement, and increase revenue.

Through a combination of theoretical knowledge and practical applications, participants will learn how to leverage technology to personalize customer interactions, manage relationships, and analyze customer data.

By the end of the program, learners will be able to develop and implement a tailored e-CRM strategy that aligns with their organization's goals and objectives.

Don't miss this opportunity to elevate your career in hospitality management. Explore the Professional Certificate in e-CRM today and discover how it can transform your business!

e-CRM in Hospitality Management is a game-changing certification that revolutionizes the way hotels and resorts manage customer relationships. By leveraging e-CRM technology, hospitality professionals can enhance customer engagement, improve operational efficiency, and drive business growth. This e-CRM certification course offers key benefits such as increased customer satisfaction, improved sales, and enhanced data analysis. With e-CRM skills, you can unlock career prospects in management, marketing, and sales roles. Unique features of the course include interactive modules, real-world case studies, and expert mentorship. By combining e-CRM with hospitality management, you can stay ahead of the competition and achieve unparalleled success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems in Hospitality Management •
• e-CRM Tools and Technologies for Hotel Operations •
• Social Media Marketing and Customer Engagement in Hospitality •
• Email Marketing Strategies for Hotel and Resort Promotions •
• Mobile Marketing and Text Messaging in Hospitality •
• Data Analysis and Reporting in e-CRM for Hospitality •
• Personalization and Segmentation in e-CRM for Customer Retention •
• Customer Service and Support in e-CRM for Hospitality Management •
• Measuring ROI and Return on Investment in e-CRM for Hospitality

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in e-CRM in Hospitality Management

The Professional Certificate in e-CRM in Hospitality Management is a comprehensive program designed to equip students with the necessary skills and knowledge to succeed in the ever-evolving hospitality industry.
This program focuses on the strategic implementation of customer relationship management (CRM) systems in the hospitality sector, enabling participants to effectively manage customer interactions and improve business outcomes.
Upon completion of the program, learners can expect to gain a deeper understanding of e-CRM principles, including data analysis, customer segmentation, and marketing automation.
The duration of the Professional Certificate in e-CRM in Hospitality Management is typically 6-12 months, depending on the institution and the learner's prior experience.
Throughout the program, participants will engage with industry experts and professionals who will share their insights and best practices on implementing e-CRM solutions in the hospitality industry.
The program is highly relevant to the hospitality industry, as e-CRM systems have become an essential tool for businesses to enhance customer engagement, improve operational efficiency, and drive revenue growth.
By acquiring the skills and knowledge required for e-CRM in hospitality management, participants can expect to enhance their career prospects and take on more senior roles within their organizations.
The Professional Certificate in e-CRM in Hospitality Management is also an excellent starting point for those looking to transition into a career in hospitality management or related fields.
Overall, this program offers a unique opportunity for hospitality professionals to stay ahead of the curve and develop the skills necessary to succeed in the digital age.

Why this course?

Professional Certificate in e-CRM in Hospitality Management holds significant importance in today's market, where customer relationship management (CRM) has become a crucial aspect of the hospitality industry. According to a survey by the UK's Office for National Statistics (ONS), the tourism and hospitality sector in the UK generated £139 billion in revenue in 2020, employing over 2.9 million people.
Year Employment
2020 2,900,000
2019 2,800,000
2018 2,700,000

Who should enrol in Professional Certificate in e-CRM in Hospitality Management?

Ideal Audience for Professional Certificate in e-CRM in Hospitality Management Are you a hospitality professional looking to enhance your skills in customer relationship management? Do you want to stay ahead of the competition in the UK's £150 billion tourism industry?
Key Characteristics: Professionals in the hospitality industry, particularly those in customer-facing roles, such as hotel managers, front desk staff, and customer service representatives.
Job Roles: Hotel managers, customer service representatives, front desk staff, sales and marketing teams, and anyone involved in customer relationship management.
Industry Insights: The UK's tourism industry is a significant contributor to the country's economy, with over 37 million international visitors in 2019. By acquiring e-CRM skills, you can improve customer satisfaction, increase sales, and stay competitive in the market.
Learning Outcomes: Upon completion of the Professional Certificate in e-CRM in Hospitality Management, you will gain knowledge and skills in e-CRM software, customer relationship management strategies, and industry-specific best practices.