Professional Certificate in Workplace Conflict Resolution and Mediation

Monday, 16 February 2026 14:25:53

International applicants and their qualifications are accepted

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Overview

Overview

Conflict resolution and mediation are essential skills for any professional looking to improve workplace relationships and productivity.

The Conflict Resolution is a crucial aspect of effective communication, and this Professional Certificate in Workplace Conflict Resolution and Mediation is designed to equip learners with the necessary tools to manage and resolve conflicts in a constructive manner.

Targeted at HR professionals, managers, and team leaders, this course provides a comprehensive understanding of conflict resolution techniques, negotiation strategies, and mediation methods.

Through a combination of theoretical knowledge and practical exercises, learners will develop the skills to analyze conflicts, identify root causes, and implement effective solutions.

By the end of this course, learners will be able to:

facilitate constructive dialogue and negotiation

develop and implement conflict resolution strategies

create a positive and respectful work environment

improve employee engagement and productivity

Take the first step towards becoming a skilled conflict resolution professional and explore this course further to learn more about the benefits of effective conflict resolution in the workplace.

Conflict resolution and mediation are essential skills for any professional, and our Professional Certificate in Workplace Conflict Resolution and Mediation can help you master them. This comprehensive course teaches you how to identify, analyze, and resolve conflicts in a constructive manner, leading to improved relationships, increased productivity, and enhanced career prospects. By learning from experienced instructors and industry experts, you'll gain a deeper understanding of conflict resolution strategies, negotiation techniques, and mediation methods. Upon completion, you'll be equipped to handle workplace conflicts with confidence, leading to a more harmonious and efficient work environment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Conflict Analysis and Assessment
• Mediation Techniques and Strategies
• Negotiation and Problem-Solving
• Cultural Competence in Conflict Resolution
• Emotional Intelligence and Empathy
• Active Listening and Observation
• Conflict Resolution Models and Theories
• Facilitation and Co-Mediation Skills
• Ethics and Professional Standards in Conflict Resolution

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Workplace Conflict Resolution and Mediation

The Professional Certificate in Workplace Conflict Resolution and Mediation is a specialized program designed to equip individuals with the skills and knowledge necessary to effectively manage and resolve conflicts in the workplace.
This program focuses on teaching participants how to analyze and address conflicts, negotiate agreements, and facilitate mediation sessions.
Upon completion of the program, participants will be able to apply their knowledge and skills to resolve workplace conflicts in a fair, efficient, and effective manner.
The learning outcomes of this program include the ability to identify and analyze conflict patterns, develop effective conflict resolution strategies, and facilitate constructive dialogue between parties in conflict.
The duration of the program varies depending on the institution offering it, but most programs take several months to complete.
The Professional Certificate in Workplace Conflict Resolution and Mediation is highly relevant to industries such as human resources, management, and organizational development, where conflict resolution skills are essential for maintaining a positive and productive work environment.
By acquiring these skills, participants can improve employee relations, reduce turnover and absenteeism, and increase overall job satisfaction and productivity.
The program is also beneficial for individuals who work in roles such as HR managers, managers, and supervisors, as it provides them with the tools and techniques necessary to effectively manage conflicts and improve workplace dynamics.
Overall, the Professional Certificate in Workplace Conflict Resolution and Mediation is a valuable investment for anyone looking to enhance their conflict resolution skills and improve their ability to manage and resolve conflicts in the workplace.

Why this course?

Workplace Conflict Resolution and Mediation is a vital skill in today's market, with the UK experiencing a significant rise in workplace disputes. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employees have experienced conflict at work, resulting in lost productivity and decreased job satisfaction.
Year Number of Workplace Conflicts
2019 65,000
2020 72,000
2021 80,000

Who should enrol in Professional Certificate in Workplace Conflict Resolution and Mediation ?

Ideal Audience for Professional Certificate in Workplace Conflict Resolution and Mediation Individuals seeking to resolve workplace conflicts and improve team dynamics, particularly those in management, HR, and leadership roles, are the primary target audience for this certificate.
Key Characteristics: Professionals working in the UK, with a focus on those in the public and private sectors, are likely to benefit from this certificate. According to a recent survey by ACAS, 75% of employees in the UK have experienced conflict at work, highlighting the need for effective conflict resolution skills.
Career Benefits: By acquiring the skills and knowledge required for workplace conflict resolution and mediation, individuals can enhance their career prospects and contribute to a more positive and productive work environment. In the UK, employers are increasingly recognizing the value of conflict resolution training, with 60% of organizations reporting an improvement in employee engagement and retention after implementing such programs.
Learning Outcomes: Upon completing the Professional Certificate in Workplace Conflict Resolution and Mediation, learners can expect to gain a deeper understanding of conflict resolution principles, effective communication skills, and the ability to analyze and resolve complex workplace conflicts. This, in turn, can lead to improved relationships, increased productivity, and a more harmonious work environment.