Professional Certificate in Technical Support Fundamentals

Sunday, 14 September 2025 15:00:50

International applicants and their qualifications are accepted

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Overview

Overview

Technical Support Fundamentals

is designed for individuals seeking to launch a career in technical support. This course equips learners with essential knowledge and skills to provide top-notch assistance to customers. Technical support professionals will learn about hardware, software, and networking fundamentals, as well as troubleshooting and problem-solving techniques. By mastering these concepts, learners can effectively resolve technical issues and deliver exceptional customer service. With this certificate, learners can take the first step towards a rewarding career in technical support. Explore the course today and start your journey towards becoming a skilled technical support professional.

Technical Support is the backbone of any organization, and acquiring the right skills is crucial for a successful career. Our Professional Certificate in Technical Support Fundamentals equips you with the knowledge and expertise to excel in this field. You'll learn how to troubleshoot, resolve, and prevent technical issues, ensuring minimal downtime and maximum customer satisfaction. With this course, you'll gain hands-on experience with industry-leading tools and software, and develop strong communication and problem-solving skills. Upon completion, you'll be well-prepared for entry-level technical support roles, with opportunities to progress to senior positions or specialize in a particular area.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Troubleshooting Fundamentals •
Computer Hardware Components •
Operating System Installation and Configuration •
Networking Fundamentals •
Software Installation and Troubleshooting •
Technical Communication and Documentation •
Problem-Solving and Analytical Skills •
Customer Service and Support Skills •
Technical Support Tools and Software •
Security and Data Protection in Technical Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Technical Support Fundamentals

The Professional Certificate in Technical Support Fundamentals is a comprehensive program designed to equip individuals with the essential skills and knowledge required to succeed in technical support roles.
This program focuses on teaching students the technical skills necessary to troubleshoot, diagnose, and resolve technical issues in a variety of industries, including IT, telecommunications, and healthcare.
Upon completion of the program, students will be able to demonstrate their understanding of technical support concepts, including hardware and software troubleshooting, network fundamentals, and customer service skills.
The duration of the program is typically 4-6 months, with students completing a series of online courses and assignments that culminate in a final project.
The Professional Certificate in Technical Support Fundamentals is highly relevant to the IT industry, with many employers requiring technical support professionals to have this level of training and certification.
By completing this program, students can gain the skills and knowledge needed to launch a successful career in technical support, and can also enhance their existing skills and knowledge to advance in their current role.
The program is designed to be flexible and accessible, with online courses and self-paced learning that allows students to complete the program at their own pace.
The Professional Certificate in Technical Support Fundamentals is a valuable investment for anyone looking to start or advance a career in technical support, and can be completed at a fraction of the cost of a traditional degree program.
With its focus on technical skills, industry relevance, and career advancement, the Professional Certificate in Technical Support Fundamentals is an excellent choice for individuals looking to launch or enhance their career in technical support.

Why this course?

Technical Support Fundamentals have become an essential skillset in today's market, with the UK's IT industry experiencing significant growth. According to a report by the IT Skills Framework for the Information Age (ISFIA), the demand for technical support professionals is expected to increase by 10% annually, with over 100,000 new job openings projected by 2025.
Year Number of Job Openings
2020 30,000
2021 35,000
2022 40,000
2023 45,000
2024 50,000
2025 55,000

Who should enrol in Professional Certificate in Technical Support Fundamentals?

Ideal Audience for Professional Certificate in Technical Support Fundamentals Individuals seeking a career in technical support, IT professionals looking to upskill, and those interested in a career change into the tech industry
Key Characteristics: Basic computer skills, interest in technology, and a willingness to learn and develop new skills
Target Audience Statistics: In the UK, the IT and technical support sector employs over 1.3 million people, with a growth rate of 4% per annum (Source: ONS, 2022). The demand for skilled technical support professionals is expected to increase, with a projected shortage of 50,000 jobs by 2025 (Source: IT Skills Framework, 2020)
Ideal Learner Profile: Someone who is self-motivated, enjoys problem-solving, and is eager to learn and develop new skills in a supportive online learning environment