Professional Certificate in Tech-Enabled Customer Service

Tuesday, 23 September 2025 11:33:46

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service


Is evolving rapidly with the integration of technology, and professionals in this field need to stay updated to meet the changing needs of customers.


Some of the key skills required for a successful customer service professional include technical knowledge, problem-solving abilities, and effective communication skills. This Professional Certificate in Tech-Enabled Customer Service is designed to equip learners with the necessary skills and knowledge to excel in this field.

Learn how to leverage technology to deliver exceptional customer experiences, resolve complex issues, and drive business growth. This program is ideal for customer service professionals, sales teams, and business owners looking to enhance their skills and stay ahead of the competition.

Take the first step towards a successful career in tech-enabled customer service. Explore this program further to discover how you can transform your skills and take your career to the next level.

Tech-Enabled Customer Service is a game-changing Professional Certificate that revolutionizes the way you interact with customers. By mastering the art of tech-enabled customer service, you'll gain the skills to deliver exceptional experiences, drive customer satisfaction, and boost business success. With this course, you'll learn how to leverage technology to personalize interactions, resolve issues efficiently, and provide proactive support. You'll also explore the latest trends and best practices in customer service, ensuring you stay ahead of the curve. Upon completion, you'll be equipped to take on leadership roles, drive business growth, and enjoy a wide range of career opportunities.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service in the Digital Age •
• Tech-Enabled Communication Strategies •
• Social Media and Customer Service •
• Chatbots and Virtual Assistants in Customer Service •
• Data-Driven Decision Making in Customer Service •
• Emotional Intelligence in Tech-Enabled Customer Service •
• Personalization and Customer Experience •
• Measuring Customer Service Performance •
• Advanced Tools and Technologies in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Tech-Enabled Customer Service

The Professional Certificate in Tech-Enabled Customer Service is a comprehensive program designed to equip learners with the skills and knowledge required to excel in the tech-enabled customer service industry.
This program focuses on developing a deep understanding of the latest technologies and tools used in customer service, including artificial intelligence, chatbots, and social media.
Upon completion, learners will be able to apply their knowledge and skills to deliver exceptional customer experiences, drive business growth, and improve customer satisfaction.
The program's learning outcomes include the ability to analyze customer data, design and implement effective customer service strategies, and measure the impact of these strategies on business performance.
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments.
The program is highly relevant to the tech-enabled customer service industry, with a focus on the latest trends and technologies.
Learners will gain a competitive edge in the job market, with employers seeking candidates who possess the skills and knowledge required to succeed in this field.
The program is designed to be flexible, with learners able to complete the program at their own pace and on their own schedule.
Upon completion, learners will receive a professional certificate, which can be added to their resume or LinkedIn profile.
The program is ideal for individuals who are looking to transition into a career in tech-enabled customer service or who want to enhance their existing skills and knowledge in this area.
Learners will have access to a range of resources, including online support, career coaching, and industry connections.
The program is delivered by experienced instructors who have a deep understanding of the tech-enabled customer service industry.
Learners will have the opportunity to network with peers and industry professionals, which can lead to valuable connections and job opportunities.

Why this course?

Professional Certificate in Tech-Enabled Customer Service is a highly sought-after credential in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 75% of UK businesses believe that technology has improved customer service, with 60% citing tech-enabled customer service as a key differentiator (Google Charts 3D Column Chart).
Statistic Value
Number of UK businesses using tech-enabled customer service 85%
Percentage of UK customers who prefer tech-enabled customer service 80%

Who should enrol in Professional Certificate in Tech-Enabled Customer Service?

Ideal Audience for Professional Certificate in Tech-Enabled Customer Service Are you a customer service professional looking to upskill and stay ahead in the UK job market?
Key Characteristics: You're a customer-facing staff member working in a UK-based call centre, dealing with tech-enabled customers who require support with digital products and services.
Job Roles: Customer Service Representatives, Technical Support Agents, Digital Customer Service Specialists, and those looking to transition into these roles.
Skills and Knowledge: Basic IT skills, understanding of digital products and services, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment.
Career Benefits: Enhanced career prospects, increased earning potential, and the opportunity to work with cutting-edge technology in the UK's thriving tech industry.