Professional Certificate in Sustaining High Quality Customer Service through Feedback

Thursday, 23 October 2025 17:26:10

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service


Focus on delivering exceptional customer experiences through feedback that drives continuous improvement.


Sustaining High Quality Customer Service is designed for professionals seeking to enhance their skills in collecting, analyzing, and acting upon customer feedback. This course helps learners develop a customer-centric approach, fostering a culture of continuous learning and improvement. By understanding the power of feedback, participants will learn how to identify areas for growth, implement changes, and measure the impact of their efforts.

Gain the knowledge and tools needed to deliver world-class customer service that drives loyalty and growth.


Explore this Professional Certificate program to take your customer service skills to the next level.

Sustaining High Quality Customer Service through Feedback is a comprehensive Professional Certificate course that equips learners with the skills to deliver exceptional customer experiences. By focusing on the importance of feedback, this course helps learners understand how to collect, analyze, and act upon customer feedback to drive business growth. Key benefits include improved customer satisfaction, increased loyalty, and enhanced reputation. Career prospects are vast, with opportunities in customer service management, sales, and marketing. Unique features include interactive modules, real-world case studies, and a supportive community of peers. Develop your skills in a customer-centric approach and boost your career.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Effective Communication Skills for Customer Service
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• Understanding Customer Feedback and Complaints
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• Active Listening and Empathy in Customer Interactions
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• Resolving Customer Complaints and Issues
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• Providing Personalized Customer Service
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• Managing Customer Expectations and Feedback
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• Continuous Quality Improvement in Customer Service
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• Sustaining High Quality Customer Service through Technology
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• Measuring and Analyzing Customer Feedback for Improvement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Sustaining High Quality Customer Service through Feedback

The Professional Certificate in Sustaining High Quality Customer Service through Feedback is a comprehensive program designed to equip learners with the skills and knowledge necessary to deliver exceptional customer service in today's fast-paced business environment.
This certificate program focuses on the importance of feedback in sustaining high-quality customer service, and learners will gain a deep understanding of how to collect, analyze, and act upon customer feedback to drive business growth and improvement.
Through a combination of online learning modules, case studies, and interactive exercises, learners will develop the skills and competencies required to sustain high-quality customer service, including effective communication, active listening, and problem-solving.
The program is designed to be completed in a short duration of 4-6 months, with learners able to study at their own pace and on their own schedule.
The Professional Certificate in Sustaining High Quality Customer Service through Feedback is highly relevant to the customer service industry, and learners can expect to gain a competitive edge in their careers upon completion of the program.
The program is ideal for customer service professionals, customer experience managers, and business leaders looking to enhance their skills and knowledge in customer service and feedback management.
Upon completion of the program, learners will receive a professional certificate that can be added to their resume or LinkedIn profile, demonstrating their commitment to delivering high-quality customer service and their ability to sustain it through effective feedback management.
The program is also highly relevant to industries such as retail, hospitality, finance, and healthcare, where customer service is a critical component of business success.
By investing in the Professional Certificate in Sustaining High Quality Customer Service through Feedback, learners can expect to gain a deeper understanding of the importance of feedback in sustaining high-quality customer service, as well as the skills and competencies required to deliver exceptional customer experiences.

Why this course?

Sustaining High Quality Customer Service through Feedback is crucial in today's market, where customer satisfaction and loyalty are key drivers of business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK consumers are more likely to switch to a competitor if they have a poor customer service experience. Moreover, a study by the UK's Office for National Statistics (ONS) found that 75% of businesses in the UK have implemented customer feedback mechanisms to improve their services.
Statistics Percentage
UK consumers who switch to a competitor due to poor customer service 85%
UK businesses that have implemented customer feedback mechanisms 75%

Who should enrol in Professional Certificate in Sustaining High Quality Customer Service through Feedback?

Ideal Audience for Professional Certificate in Sustaining High Quality Customer Service through Feedback This course is designed for customer service professionals in the UK who want to enhance their skills in sustaining high-quality customer service through feedback.
Job Roles Customer service representatives, customer success managers, account managers, and any other professionals responsible for delivering exceptional customer experiences.
Industry Sectors Financial services, healthcare, technology, e-commerce, and any other sectors where customer satisfaction is crucial for business success.
Skills and Knowledge Gaps Professionals seeking to improve their ability to collect, analyze, and act upon customer feedback, as well as develop strategies to sustain high-quality customer service over time.
Benefits Enhanced customer satisfaction, improved employee engagement, increased loyalty, and a competitive edge in the market.