Professional Certificate in Strategic Customer Relationship Management

Friday, 19 September 2025 19:05:13

International applicants and their qualifications are accepted

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Overview

Overview

Strategic Customer Relationship Management

is designed for professionals seeking to enhance their skills in managing customer relationships. This program focuses on developing a deep understanding of customer needs and preferences, enabling organizations to build strong, long-lasting relationships.

By learning how to analyze customer data, identify trends, and create personalized experiences, learners can improve customer satisfaction and loyalty.

Some key concepts covered in the program include customer journey mapping, relationship building, and conflict resolution.

Through a combination of lectures, discussions, and case studies, learners will gain practical knowledge and insights into effective customer relationship management.

Whether you're looking to advance your career or start a new role, this program can help you develop the skills and expertise needed to succeed in customer-facing positions.

Explore the world of Strategic Customer Relationship Management and discover how to create lasting connections with your customers.

Strategic Customer Relationship Management is a comprehensive course that equips professionals with the skills to build and maintain long-lasting customer relationships. By mastering Strategic Customer Relationship Management, learners can enhance customer satisfaction and drive business growth. The course covers key topics such as customer segmentation, relationship building, and account management. With Strategic Customer Relationship Management, learners can improve customer retention rates and increase revenue. Career prospects are excellent, with opportunities in sales, marketing, and customer success. Unique features include interactive case studies and real-world examples, making the learning experience engaging and relevant.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems • Strategic Planning for Customer Relationship Management • Building and Maintaining Long-Term Customer Relationships • Effective Communication Strategies for Customer Relationship Management • Data Analysis and Interpretation in Customer Relationship Management • Customer Segmentation and Profiling for Relationship Management • Relationship Marketing and Customer Retention • Managing Customer Expectations and Feedback • Measuring and Evaluating the Effectiveness of Customer Relationship Management • Developing a Customer Relationship Management Strategy

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Strategic Customer Relationship Management

The Professional Certificate in Strategic Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to build and maintain strong customer relationships in today's competitive business landscape.
This program focuses on teaching learners how to develop a customer-centric approach, identify customer needs, and create tailored solutions to drive business growth and customer satisfaction.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Develop a customer relationship management strategy that aligns with business objectives
- Analyze customer data to identify trends and insights that inform business decisions
- Create personalized customer experiences that drive loyalty and retention
- Build and maintain strong relationships with customers across various touchpoints
- Measure and evaluate the effectiveness of customer relationship management initiatives
The duration of the Professional Certificate in Strategic Customer Relationship Management is typically 4-6 months, with learners completing a series of online modules and assignments that are designed to be completed at their own pace.
The program is highly relevant to the customer relationship management industry, as it provides learners with the skills and knowledge required to stay ahead of the competition and drive business growth through effective customer engagement.
Learners who complete the program can expect to see significant improvements in their ability to build and maintain strong customer relationships, drive customer loyalty, and increase business revenue.
The program is also highly relevant to industries such as retail, finance, healthcare, and technology, where customer relationship management is a critical component of business success.
By completing the Professional Certificate in Strategic Customer Relationship Management, learners can demonstrate their expertise in customer relationship management and enhance their career prospects in this field.

Why this course?

Strategic Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry valued at £73.8 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay ahead, professionals need to develop a deep understanding of customer needs and preferences.
Year Value (£ billion)
2020 73.8
2019 71.4
2018 69.1

Who should enrol in Professional Certificate in Strategic Customer Relationship Management ?

Ideal Audience for Professional Certificate in Strategic Customer Relationship Management This course is designed for ambitious professionals in the UK who want to develop a deeper understanding of customer relationship management and drive business growth through strategic partnerships.
Job Roles Sales and marketing teams, customer success managers, account managers, business development managers, and anyone looking to advance their career in customer-facing roles.
Industry Sectors B2B, B2C, finance, healthcare, technology, and any other industry where building strong customer relationships is crucial for success.
Skills and Knowledge Understanding of customer relationship management principles, ability to analyze customer data, develop effective sales strategies, and build strong relationships with key stakeholders.
Career Benefits Enhanced career prospects, increased earning potential, and the ability to drive business growth through strategic customer relationships.