Professional Certificate in Service Quality Management in Hospitality

Sunday, 12 October 2025 02:41:22

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality Management in Hospitality


Enhance your skills in delivering exceptional customer experiences with our Professional Certificate in Service Quality Management in Hospitality. This program is designed for hospitality professionals who want to improve their service quality skills and contribute to the success of their organizations.

Learn how to analyze customer feedback, identify areas for improvement, and implement effective quality management strategies.


Gain a deeper understanding of the importance of service quality in the hospitality industry and develop the skills to measure, monitor, and improve service quality.

Take the first step towards becoming a service quality expert and start your journey today.

Service Quality Management is the backbone of any successful hospitality business. Our Professional Certificate in Service Quality Management in Hospitality equips you with the skills to deliver exceptional customer experiences, driving loyalty and revenue growth. By mastering service quality management principles, you'll enhance your team's performance, reduce complaints, and increase customer satisfaction. With this course, you'll gain a competitive edge in the industry, unlocking career prospects in senior management roles or starting your own business. Unique features include interactive modules, real-world case studies, and expert guest lectures, ensuring you stay up-to-date with the latest industry trends.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Quality Management Systems (QMS)
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Service Quality Standards and Benchmarking
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Customer Satisfaction and Feedback
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Staff Training and Development for Quality
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Quality Metrics and Performance Measurement
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Continuous Improvement and Quality Assurance
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Quality Culture and Organizational Change
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Risk Management and Quality Control
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Quality in Food and Beverage Service
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Quality in Accommodation and Facilities Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Service Quality Management in Hospitality

The Professional Certificate in Service Quality Management in Hospitality is a comprehensive program designed to equip learners with the knowledge and skills required to deliver exceptional service quality in the hospitality industry.
This program focuses on developing learners' understanding of service quality management principles, including customer service, communication, and team management.
Upon completion of the program, learners will be able to apply their knowledge and skills to improve service quality, increase customer satisfaction, and drive business growth.
The duration of the program is typically 6-12 months, depending on the learner's prior experience and the pace of study.
The program is highly relevant to the hospitality industry, where service quality is critical to attracting and retaining customers.
Learners who complete the Professional Certificate in Service Quality Management in Hospitality will gain a competitive edge in the job market and be able to pursue career advancement opportunities in management or leadership roles.
The program is also beneficial for entrepreneurs and small business owners who want to improve their service quality and increase customer loyalty.
Overall, the Professional Certificate in Service Quality Management in Hospitality is an excellent choice for anyone looking to enhance their knowledge and skills in service quality management and advance their career in the hospitality industry.

Why this course?

Service Quality Management in hospitality is a vital aspect of the industry, with the UK hospitality sector employing over 3.2 million people and generating £147 billion in revenue annually (Source: VisitBritain). To stay competitive, professionals in the hospitality industry need to possess the skills to deliver exceptional customer experiences.
Year Employment Growth
2015 0.5%
2016 0.7%
2017 1.0%
2018 1.2%
2019 1.5%
The Professional Certificate in Service Quality Management in Hospitality is designed to equip learners with the knowledge and skills required to deliver exceptional customer experiences. The course covers topics such as customer service, communication, and quality management, providing learners with a comprehensive understanding of the industry.

Who should enrol in Professional Certificate in Service Quality Management in Hospitality ?

Ideal Audience for Professional Certificate in Service Quality Management in Hospitality Are you a hospitality professional looking to enhance your skills and knowledge in service quality management?
Professionals in the hospitality industry With over 1.4 million people employed in the UK hospitality sector, this certificate is ideal for those working in hotels, restaurants, and other related establishments.
Managers and supervisors With the UK's tourism industry generating £139 billion in revenue in 2020, this certificate can help you develop the skills needed to lead and manage high-performing teams in the hospitality sector.
New entrants to the industry Whether you're just starting your career or looking to transition into a new role, this certificate can provide you with the knowledge and skills needed to succeed in the hospitality industry.