Professional Certificate in Service Quality Management in Hospitality

Monday, 21 July 2025 17:15:38

International applicants and their qualifications are accepted

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Overview

Overview

The Professional Certificate in Service Quality Management in Hospitality is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in service quality management. Through a comprehensive curriculum, participants will gain a deep understanding of customer service principles, quality assurance techniques, and effective communication strategies. By enrolling in this program, individuals can develop the competencies needed to excel in the hospitality industry and deliver exceptional service experiences. Join us today and take your career to new heights!

Enhance your career in the hospitality industry with our Professional Certificate in Service Quality Management. This comprehensive program equips you with the skills and knowledge needed to deliver exceptional service experiences to guests. Learn how to effectively manage customer expectations, handle complaints, and create memorable interactions that drive customer loyalty. Our expert instructors will guide you through best practices in service quality management, ensuring you are well-prepared to excel in a competitive industry. Join us and take your hospitality career to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Service Quality Management in Hospitality
• Customer Relationship Management in Hospitality
• Quality Assurance and Control in Hospitality
• Service Recovery and Complaint Handling
• Employee Training and Development in Service Quality
• Technology and Innovation in Service Quality Management
• Managing Service Quality in Food and Beverage Operations
• Managing Service Quality in Accommodation Operations
• Sustainability and Environmental Management in Hospitality
• Strategic Planning for Service Quality Excellence in Hospitality

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Guest Relations Manager
Quality Assurance Specialist
Customer Experience Manager
Service Quality Analyst
Operations Manager
Front Office Supervisor
Training and Development Manager

Key facts about Professional Certificate in Service Quality Management in Hospitality

This professional certificate in Service Quality Management in Hospitality equips learners with the skills to enhance customer satisfaction and loyalty in the hospitality industry.
Key learning outcomes include understanding service quality principles, implementing quality management strategies, and resolving customer complaints effectively.
Industry relevance is emphasized through practical case studies and real-world examples, preparing learners for the dynamic hospitality sector.
Unique features of the program include interactive online modules, expert-led instruction, and networking opportunities with industry professionals.
Upon completion, graduates will possess the knowledge and tools to drive service excellence and elevate the overall guest experience in hospitality settings.

Why this course?

A Professional Certificate in Service Quality Management in Hospitality is crucial in meeting the growing demand for high-quality service in the UK hospitality industry. According to the Office for National Statistics, the hospitality sector contributed £59.3 billion to the UK economy in 2019, highlighting the significant role it plays in the country's GDP. Employers in the hospitality industry are increasingly seeking professionals with specialized skills in service quality management to enhance customer satisfaction and loyalty. A survey by the British Hospitality Association found that 87% of customers are willing to pay more for a better service experience, emphasizing the importance of delivering exceptional service in this competitive market. The table below illustrates the average salaries for professionals with a Professional Certificate in Service Quality Management in Hospitality in the UK: | Job Title | Average Salary (GBP) | |--------------------|----------------------| | Hospitality Manager | £30,000 | | Guest Relations Manager | £25,000 | | Customer Service Supervisor | £22,000 | Investing in a Professional Certificate in Service Quality Management in Hospitality can lead to lucrative career opportunities and help professionals stand out in the competitive hospitality industry.

Who should enrol in Professional Certificate in Service Quality Management in Hospitality ?

This course is designed for individuals working in the hospitality industry who are looking to enhance their skills in service quality management. Whether you are a hotel manager, restaurant owner, or event planner, this program will provide you with the knowledge and tools needed to deliver exceptional service to your customers.

Over 80% of customers in the UK value good service when choosing a hospitality establishment.
Nearly 70% of customers are willing to pay more for a better service experience.
Studies show that businesses with high service quality have a 12% higher customer retention rate.

By enrolling in this course, you will learn how to effectively manage service quality, improve customer satisfaction, and ultimately drive business success in the competitive hospitality industry. Join us and take your career to the next level!