Professional Certificate in Service Quality Management in Business

Friday, 22 August 2025 16:51:38

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality Management

is a crucial aspect of business operations, ensuring customer satisfaction and loyalty. This Professional Certificate in Service Quality Management in Business is designed for business professionals who want to enhance their skills in delivering exceptional customer experiences.

By completing this program, learners will gain a deep understanding of service quality principles, tools, and techniques, enabling them to improve their organization's service delivery and ultimately drive business growth.

Some key topics covered in the program include service quality models, customer service skills, and quality management systems.

Whether you're looking to advance your career or start a new one, this certificate program can help you develop the knowledge and skills needed to succeed in the service industry.

So why wait? Explore the Professional Certificate in Service Quality Management in Business today and take the first step towards delivering world-class customer service.

Service Quality Management is a vital aspect of any successful business, and our Professional Certificate in Service Quality Management in Business can help you master it. By learning from industry experts, you'll gain a deep understanding of how to deliver exceptional customer experiences, improve employee engagement, and drive business growth. With this course, you'll benefit from enhanced career prospects and increased earning potential. Unique features include interactive case studies, real-world examples, and access to a global network of professionals. You'll also develop essential skills in quality management, customer service, and leadership, making you a valuable asset to any organization.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Quality Management System (QMS)
• Customer Relationship Management (CRM)
• Service Quality Metrics and Measurement
• Continuous Improvement and Knowledge Management
• Employee Engagement and Motivation
• Service Recovery and Conflict Resolution
• Strategic Planning and Alignment
• Process Mapping and Standardization
• Change Management and Communication
• Quality Assurance and Control
• Business Process Re-engineering

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Service Quality Management in Business

The Professional Certificate in Service Quality Management in Business is a comprehensive program designed to equip learners with the knowledge and skills necessary to deliver exceptional service quality in various industries.
This certificate program focuses on teaching learners how to identify and address service quality issues, develop effective service quality strategies, and implement quality management systems that drive business success.
Upon completion of the program, learners can expect to gain a deep understanding of service quality management principles, including customer satisfaction, employee engagement, and process improvement.
The duration of the Professional Certificate in Service Quality Management in Business is typically 6-12 months, depending on the learner's prior experience and the pace of study.
The program is highly relevant to the service industry, where delivering high-quality services is critical to building customer loyalty and driving business growth.
Learners who complete the Professional Certificate in Service Quality Management in Business can expect to see improvements in their organization's service quality, customer satisfaction, and overall competitiveness.
The program is also beneficial for those looking to advance their careers in service management, as it provides a solid foundation in quality management principles and practices.
Industry professionals can also benefit from the program, as it equips them with the knowledge and skills necessary to lead and manage service quality initiatives in their organizations.
Overall, the Professional Certificate in Service Quality Management in Business is an excellent choice for anyone looking to enhance their service quality management skills and knowledge.

Why this course?

Service Quality Management is a vital aspect of business operations in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that service quality is crucial for their success. Moreover, a study by the British Quality Foundation found that companies with high service quality standards experience a 20% increase in customer loyalty and a 15% boost in revenue.
Service Quality Metrics UK Statistics
Customer Satisfaction 85% of UK customers expect a high level of service quality (Source: CIM)
Employee Engagement 90% of UK employees believe that service quality is important for their job satisfaction (Source: British Quality Foundation)
Revenue Growth Companies with high service quality standards experience a 15% boost in revenue (Source: British Quality Foundation)

Who should enrol in Professional Certificate in Service Quality Management in Business?

Ideal Audience for Professional Certificate in Service Quality Management in Business This course is designed for business professionals seeking to enhance their service quality management skills, particularly those in the UK who are looking to improve customer satisfaction and loyalty.
Job Roles Customer Service Managers, Quality Assurance Managers, Service Delivery Managers, Business Development Managers, and anyone involved in customer-facing roles.
Industry Sectors Retail, Hospitality, Financial Services, Healthcare, and any other industry where customer service is a critical aspect of success.
Career Benefits Improved customer satisfaction, increased loyalty, enhanced reputation, and career advancement opportunities in the UK job market, where service quality is a key differentiator.
Learning Outcomes Develop a comprehensive understanding of service quality management principles, learn how to analyze and improve customer experiences, and gain practical skills to implement service quality improvements in the workplace.