Professional Certificate in Service Quality Management

Friday, 13 February 2026 06:36:15

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality Management

is a crucial aspect of delivering exceptional customer experiences. This Professional Certificate program is designed for service professionals who want to enhance their skills in managing service quality. The program focuses on developing knowledge and skills in service quality management, including service design, service delivery, and service recovery.

Through this program, learners will gain a deep understanding of the service quality management framework, including the service quality model, service quality metrics, and service quality improvement techniques.

Some key topics covered in the program include:

Service Quality Management Principles, Service Quality Metrics and Measurement, Service Quality Improvement Techniques, and Service Quality Leadership.

By completing this program, learners will be able to apply their knowledge and skills to improve service quality, increase customer satisfaction, and drive business success.

Are you ready to take your service quality management skills to the next level? Explore this Professional Certificate program today and start delivering exceptional customer experiences!

Service Quality Management is a vital skill for any professional looking to excel in their career. This Professional Certificate program equips you with the knowledge and tools to deliver exceptional customer experiences, driving business growth and loyalty. By mastering service quality management principles, you'll gain a competitive edge in the job market, with opportunities in industries such as hospitality, healthcare, and finance. Unique features of the course include interactive case studies, real-world examples, and expert guest lectures. Upon completion, you'll be able to analyze customer feedback, develop effective service strategies, and implement quality improvement initiatives, leading to improved customer satisfaction and business success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Quality Management System (QMS)
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Service Quality Management
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Customer Satisfaction
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Employee Engagement and Empowerment
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Continuous Improvement and Learning
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Process Mapping and Analysis
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Service Level Agreements (SLAs)
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Key Performance Indicators (KPIs)
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Quality Metrics and Benchmarking

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Service Quality Management

The Professional Certificate in Service Quality Management is a comprehensive program designed to equip learners with the knowledge and skills necessary to deliver exceptional service quality in various industries.
This program focuses on developing learners' understanding of service quality management principles, including customer satisfaction, employee engagement, and process improvement.
Upon completion of the program, learners will be able to analyze service quality issues, develop effective solutions, and implement quality improvement initiatives.
The duration of the program is typically 4-6 months, with learners required to complete a series of modules and assignments to demonstrate their understanding of the subject matter.
The Professional Certificate in Service Quality Management is highly relevant to the hospitality, healthcare, and financial services industries, where service quality is paramount.
Learners who complete the program will gain a competitive edge in their careers, as they will possess the skills and knowledge necessary to deliver exceptional service quality and drive business success.
The program is also designed to be flexible, with learners able to complete it at their own pace and on their own schedule.
Overall, the Professional Certificate in Service Quality Management is an excellent choice for individuals looking to enhance their skills and knowledge in service quality management.

Why this course?

Service Quality Management is a vital aspect of any organization, particularly in the UK where customer satisfaction is a top priority. According to a survey by the Chartered Institute of Marketing, 85% of UK businesses believe that customer satisfaction is crucial to their success. Moreover, a study by the British Quality Foundation found that companies with high levels of service quality management are more likely to achieve financial success, with 75% of respondents reporting increased revenue.
Service Quality Management UK Businesses
Customer Satisfaction 85%
Financial Success 75%

Who should enrol in Professional Certificate in Service Quality Management ?

Ideal Audience for Professional Certificate in Service Quality Management Service quality professionals, particularly those in the UK, who aspire to enhance their skills and knowledge in managing high-performing service teams.
Key Characteristics: Professionals with at least 2 years of experience in service management, preferably in industries such as hospitality, healthcare, or finance, with a strong desire to improve service quality and customer satisfaction.
Industry Focus: The UK service sector, which accounts for approximately 80% of the country's GDP, with a growing demand for skilled service quality professionals to drive business growth and competitiveness.
Career Benefits: Upon completion of the Professional Certificate in Service Quality Management, learners can expect to enhance their career prospects, increase their earning potential, and take on more senior roles in service management, such as Service Quality Manager or Director of Customer Experience.