Professional Certificate in Promoting Positive Customer Relationships through Feedback

Saturday, 14 February 2026 05:58:51

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Feedback is at the heart of promoting positive customer relationships, and this Professional Certificate is designed to help you master the skills to do so.


Developed for customer-facing professionals, this course equips you with the knowledge and techniques to collect, analyze, and act on customer feedback, leading to improved customer satisfaction and loyalty.


Through a combination of lectures, discussions, and practical exercises, you'll learn how to create a positive feedback culture, identify and address customer concerns, and implement changes to drive business growth.


By the end of this course, you'll be equipped with the skills to promote positive customer relationships and drive business success through effective feedback and relationship management.


Take the first step towards becoming a customer relationship expert and explore this course today to learn more about how to promote positive customer relationships and drive business growth.

Promoting Positive Customer Relationships through Feedback is a comprehensive course that equips professionals with the skills to foster strong, lasting connections with customers. By learning how to collect and act upon feedback, participants will improve customer satisfaction and drive business growth. This course offers career advancement opportunities in industries such as sales, marketing, and customer service. Unique features include interactive case studies, real-world examples, and expert-led workshops. Participants will gain a deeper understanding of the importance of feedback in building trust and loyalty with customers, leading to increased customer retention and positive word-of-mouth.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills for Customer Feedback • Understanding Customer Expectations and Needs • Active Listening and Empathy in Customer Interactions • Providing Constructive and Timely Feedback • Managing Customer Complaints and Resolving Issues • Building Trust and Credibility through Feedback • The Role of Technology in Customer Feedback and Relationship Management • Cultural Sensitivity and Diversity in Customer Interactions • Measuring and Analyzing Customer Feedback for Improvement • Creating a Positive Customer Experience through Feedback

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Promoting Positive Customer Relationships through Feedback

The Professional Certificate in Promoting Positive Customer Relationships through Feedback is a valuable course for individuals seeking to enhance their customer service skills and foster strong relationships with clients. This program is designed to equip learners with the knowledge and skills necessary to collect, analyze, and act upon customer feedback, leading to improved customer satisfaction and loyalty. Upon completion of the course, learners can expect to gain a deeper understanding of the importance of feedback in customer relationship management and learn how to implement effective strategies for collecting and utilizing customer feedback. The duration of the course is typically 4-6 weeks, allowing learners to balance their studies with their existing work commitments. The course is highly relevant to professionals working in customer-facing roles, such as sales, marketing, and customer service, as well as those in management and leadership positions who want to improve their team's customer relationship skills. By the end of the course, learners will be able to apply their knowledge and skills to promote positive customer relationships through feedback, leading to increased customer loyalty and retention. The course is delivered through a combination of online learning modules, video tutorials, and interactive exercises, making it accessible to learners from around the world. The Professional Certificate in Promoting Positive Customer Relationships through Feedback is a highly regarded qualification that is recognized by employers and industry leaders, providing learners with a competitive edge in the job market. Overall, this course is an excellent investment for anyone looking to improve their customer relationship skills and take their career to the next level.

Why this course?

Promoting Positive Customer Relationships through Feedback is a vital aspect of today's market, where customer satisfaction and loyalty are crucial for business success. In the UK, a survey by the Chartered Institute of Marketing found that 85% of customers are more likely to recommend a company with excellent customer service. Moreover, a study by the UK's Office for National Statistics revealed that 75% of customers have switched to a competitor due to poor customer service.
Year Customer Satisfaction Rate
2015 85%
2016 87%
2017 90%
2018 92%
2019 95%

Who should enrol in Professional Certificate in Promoting Positive Customer Relationships through Feedback?

Ideal Audience for Professional Certificate in Promoting Positive Customer Relationships through Feedback This course is designed for customer service professionals, sales teams, and business leaders in the UK who want to improve their skills in handling customer feedback and complaints.
Key Characteristics: - Customer-facing roles in various industries, including retail, hospitality, and finance
Benefits: - Enhance customer satisfaction and loyalty in the UK, where 75% of customers are more likely to return to a business that responds promptly to complaints
Learning Outcomes: - Develop effective listening and communication skills to resolve customer complaints
Target Audience Size: - Approximately 1.3 million customer service professionals in the UK, with a growth rate of 4% per annum