Professional Certificate in Personalized Customer Service Excellence with Artificial Intelligence

Sunday, 09 November 2025 14:43:13

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Artificial Intelligence (AI) is revolutionizing the customer service industry, and professionals need to adapt to excel in this new landscape.

The Professional Certificate in Personalized Customer Service Excellence with AI is designed for customer service professionals who want to master the art of providing exceptional service using AI-powered tools.

Through this program, you'll learn how to leverage AI to personalize customer interactions, improve response times, and increase customer satisfaction.

You'll gain hands-on experience with AI-powered chatbots, virtual assistants, and analytics tools to drive business growth and stay ahead of the competition.

Develop the skills to deliver personalized customer experiences that drive loyalty and retention, and take your career to the next level.

Explore the possibilities of AI in customer service and start your journey to excellence today!

Artificial Intelligence is revolutionizing customer service, and this Professional Certificate in Personalized Customer Service Excellence with Artificial Intelligence will equip you with the skills to thrive in this new landscape. By combining Artificial Intelligence with exceptional customer service, you'll be able to deliver personalized experiences that drive loyalty and growth. Key benefits include enhanced customer insights, automated tasks, and data-driven decision making. Career prospects are vast, with opportunities in industries such as finance, healthcare, and retail. Unique features of the course include interactive simulations, real-world case studies, and a focus on Artificial Intelligence-powered tools.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service Fundamentals •
• Effective Communication Skills •
• Emotional Intelligence in Customer Service •
• Artificial Intelligence (AI) in Customer Service •
• Chatbots and Virtual Assistants in Customer Service •
• Sentiment Analysis and Text Analytics •
• Personalized Customer Experience with AI •
• Data-Driven Decision Making in Customer Service •
• Measuring Customer Satisfaction with AI Tools •
• Advanced Customer Service Skills with AI

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Personalized Customer Service Excellence with Artificial Intelligence

The Professional Certificate in Personalized Customer Service Excellence with Artificial Intelligence is a comprehensive program designed to equip learners with the skills and knowledge required to deliver exceptional customer service in a rapidly changing business landscape.
This program focuses on the application of Artificial Intelligence (AI) and Machine Learning (ML) in customer service, enabling learners to develop personalized experiences that drive customer loyalty and retention.
Upon completion of the program, learners can expect to gain a deep understanding of the following learning outcomes:
- Develop a customer-centric approach to service delivery, leveraging AI and ML to create personalized experiences
- Analyze customer data and behavior to inform service strategies and improve customer satisfaction
- Design and implement AI-powered chatbots and virtual assistants to enhance customer engagement and support
- Implement data-driven decision-making to optimize service operations and improve customer outcomes
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments that are designed to be completed at their own pace.
Industry relevance is a key aspect of this program, as it addresses the growing need for businesses to adopt AI and ML in their customer service operations.
By completing this program, learners can expect to gain a competitive edge in the job market, with many employers actively seeking candidates with expertise in AI-powered customer service.
The program is designed to be flexible and accessible, with learners able to complete the coursework on their own schedule and at their own pace.
Overall, the Professional Certificate in Personalized Customer Service Excellence with Artificial Intelligence is an ideal program for anyone looking to develop the skills and knowledge required to succeed in a rapidly changing business landscape.

Why this course?

Professional Certificate in Personalized Customer Service Excellence with Artificial Intelligence is highly significant in today's market, where customer experience plays a crucial role in driving business success. According to a survey by the UK's Customer Experience Professionals Association, 85% of customers are more likely to recommend a company with excellent customer service (Source: CEPAA, 2020).
Statistic Value
Number of customers using AI-powered chatbots 70%
Percentage of companies using AI for customer service 40%
Average customer satisfaction score with AI-powered chatbots 85%

Who should enrol in Professional Certificate in Personalized Customer Service Excellence with Artificial Intelligence?

Ideal Audience for Professional Certificate in Personalized Customer Service Excellence with Artificial Intelligence Are you a customer service professional looking to upskill and stay ahead in the UK job market?
Key Characteristics: You're a customer-facing staff member in the UK, seeking to enhance your skills in AI-powered customer service, with a focus on delivering exceptional personalized experiences.
Industry Insights: In the UK, 75% of customers expect a personalized experience when interacting with brands, yet only 30% of businesses have implemented AI-powered chatbots to achieve this.
Learning Objectives: Upon completion of this course, you'll be able to design and implement AI-driven customer service strategies, analyze customer data to inform service improvements, and develop effective communication skills to deliver exceptional personalized experiences.
Who Should Enroll: Customer service professionals, sales teams, and business analysts in the UK looking to enhance their skills in AI-powered customer service, with a focus on delivering exceptional personalized experiences.