Professional Certificate in Management of Social Media Customer Feedback

Tuesday, 17 February 2026 11:01:42

International applicants and their qualifications are accepted

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Overview

Overview

Management of Social Media Customer Feedback

is a professional certificate designed for managers and leaders who want to effectively harness customer feedback on social media platforms. This course helps learners understand the importance of social media customer feedback, identify key metrics, and develop strategies to turn negative feedback into opportunities for growth. By learning how to analyze and respond to customer feedback, participants can improve their organization's online reputation and customer satisfaction.

Through interactive modules and real-world case studies, learners will gain hands-on experience in managing social media customer feedback.

Management of Social Media Customer Feedback is a comprehensive course that equips professionals with the skills to harness the power of social media customer feedback. By learning how to analyze, interpret, and act upon customer feedback, participants can improve customer satisfaction and drive business growth. The course covers key topics such as social media listening, sentiment analysis, and feedback management, with a focus on practical tools and techniques. With this certificate, you can enhance your career prospects in management, marketing, or customer service, and stay ahead of the competition in today's digital landscape.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Analyzing Social Media Sentiment Analysis •
• Building a Customer Relationship Management (CRM) System •
• Creating a Social Media Content Calendar •
• Effective Listening and Response Strategies •
• Managing Online Reputation and Crisis Management •
• Measuring Social Media Engagement Metrics •
• Monitoring and Responding to Customer Complaints •
• Optimizing Social Media Advertising Campaigns •
• Social Media Customer Service Best Practices •
• Understanding Social Media Influencer Marketing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Management of Social Media Customer Feedback

The Professional Certificate in Management of Social Media Customer Feedback is a comprehensive program designed to equip learners with the skills and knowledge required to effectively manage customer feedback on social media platforms. This program focuses on teaching learners how to analyze customer feedback, identify trends, and develop strategies to improve customer engagement and satisfaction. By the end of the program, learners will be able to create a social media customer feedback management plan, implement it, and measure its effectiveness. The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments. The program is designed to be flexible, allowing learners to complete it at their own pace. The Professional Certificate in Management of Social Media Customer Feedback is highly relevant to the customer service and marketing industries, where social media plays a critical role in customer engagement and feedback. By completing this program, learners can demonstrate their expertise in managing social media customer feedback and enhance their career prospects. The program covers a range of topics, including social media analytics, customer feedback analysis, and social media marketing. Learners will also gain practical experience in creating social media customer feedback management plans and implementing them in real-world scenarios. The Professional Certificate in Management of Social Media Customer Feedback is offered by reputable institutions and is recognized globally. Upon completion, learners will receive a certificate that can be added to their resume or LinkedIn profile, demonstrating their commitment to ongoing learning and professional development. Overall, the Professional Certificate in Management of Social Media Customer Feedback is an excellent choice for anyone looking to enhance their skills in managing customer feedback on social media platforms.

Why this course?

Management of Social Media Customer Feedback is a crucial aspect of today's market, with 71% of UK consumers using social media to share their experiences (Source: Social Media Examiner, 2022). A professional certificate in this field can help individuals and organizations effectively manage customer feedback, improve brand reputation, and increase customer satisfaction.
Statistic Value
Number of social media users in the UK 34.6 million
Percentage of UK consumers who use social media to share their experiences 71%
Average number of social media posts per day 10.4

Who should enrol in Professional Certificate in Management of Social Media Customer Feedback?

Primary Keyword: Social Media Customer Feedback Ideal Learners
Professionals in customer service, marketing, and communications are well-suited for this course. In the UK, 71% of customers have shared their experiences online, highlighting the importance of social media customer feedback management.
Business owners and managers who want to improve their online reputation and customer satisfaction rates will benefit from this certificate. With 1 in 5 customers sharing negative experiences on social media, effective feedback management is crucial.
Digital marketing specialists looking to enhance their skills in social media customer feedback analysis and response will find this course valuable. In the UK, 55% of small businesses use social media to respond to customer complaints.