Professional Certificate in Live Chat Customer Support

Friday, 13 February 2026 15:48:25

International applicants and their qualifications are accepted

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Overview

Overview

Live Chat Customer Support


Improve your skills in providing top-notch support to customers through live chat, email, and phone.


Gain the expertise to handle customer inquiries, resolve issues efficiently, and increase customer satisfaction. This Professional Certificate in Live Chat Customer Support is designed for those who want to enhance their customer service skills in a fast-paced, dynamic environment. You'll learn how to navigate live chat platforms, manage multiple conversations, and provide personalized support to customers.

Develop your knowledge in areas such as communication, problem-solving, and time management. By the end of this program, you'll be equipped with the skills to succeed in a customer support role and take your career to the next level. Explore this program further to discover how you can make a meaningful impact in the lives of your customers.

Live Chat Customer Support is a game-changer for those seeking to revolutionize their careers in the customer service industry. This Professional Certificate program equips you with the skills to provide exceptional live chat support, handling complex queries and resolving issues efficiently. You'll learn how to live chat effectively, leveraging tools and software to enhance customer experience. Key benefits include improved communication skills, conflict resolution techniques, and knowledge of industry-leading platforms. Career prospects are vast, with opportunities in tech, finance, and e-commerce. Unique features include personalized coaching, real-world case studies, and a supportive community.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Communication Skills for Effective Live Chat Support •
• Live Chat Software and Tools for Customer Support •
• Conflict Resolution Strategies in Live Chat •
• Emotional Intelligence in Live Chat Customer Support •
• Handling Complex Customer Issues in Live Chat •
• Live Chat Scripting and Response Templates •
• Measuring and Improving Live Chat Performance •
• Multilingual Support in Live Chat Customer Service •
• Time Management and Productivity in Live Chat Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Live Chat Customer Support

The Professional Certificate in Live Chat Customer Support is a comprehensive program designed to equip learners with the skills and knowledge required to excel in the field of live chat customer support.
This program focuses on teaching learners how to effectively communicate with customers, resolve issues, and provide exceptional support through live chat platforms.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Develop a deep understanding of live chat customer support principles and best practices
- Learn how to communicate effectively with customers in a fast-paced environment
- Acquire skills in resolving complex customer issues and escalating concerns to senior team members
- Understand how to use live chat software and tools to enhance customer support operations
- Develop a customer-centric approach to support, focusing on empathy, active listening, and problem-solving
- Learn how to measure and analyze the effectiveness of live chat customer support initiatives
- Understand industry trends and best practices in live chat customer support
- Develop a professional network of peers and industry experts in live chat customer support
- Gain a recognized certification in live chat customer support, enhancing career prospects and job opportunities
The duration of the Professional Certificate in Live Chat Customer Support program is typically 4-6 months, with learners completing a series of modules and assignments throughout the program.
The program is designed to be flexible, allowing learners to complete the coursework on their own schedule.
The Professional Certificate in Live Chat Customer Support is highly relevant to the customer support industry, with many organizations recognizing the importance of live chat customer support in providing exceptional customer experiences.
Learners who complete the program can expect to find job opportunities in various industries, including e-commerce, finance, healthcare, and technology.
The program is also beneficial for those looking to advance their careers in customer support, as it provides a comprehensive understanding of live chat customer support principles and best practices.
Overall, the Professional Certificate in Live Chat Customer Support is an excellent choice for individuals looking to launch or enhance their careers in customer support.

Why this course?

Professional Certificate in Live Chat Customer Support is a highly sought-after skill in today's market, with the UK's customer service industry expected to grow by 4.5% annually until 2025 (Source: Statista). According to a survey by the Chartered Institute of Marketing, 71% of UK businesses use live chat as a primary customer support channel (Source: CIM).
Statistic Value
Number of UK businesses using live chat 71%
Projected growth rate of the UK's customer service industry 4.5% annually

Who should enrol in Professional Certificate in Live Chat Customer Support ?

Ideal Audience for Professional Certificate in Live Chat Customer Support
Individuals working in customer-facing roles, particularly those in the UK, who want to enhance their skills in providing efficient and effective live chat support, are the primary target audience for this certificate. With 1 in 5 UK businesses using live chat to engage with customers, having a professional certificate in live chat customer support can give job seekers a competitive edge in the job market, with 75% of UK employers considering customer service skills essential for the role.
Professionals looking to transition into a customer support role or advance their careers in a related field, such as sales or account management, will also benefit from this certificate, as it equips them with the necessary skills to handle complex customer inquiries and resolve issues efficiently. Furthermore, the UK's growing e-commerce industry, with online sales reaching £1.1 trillion in 2020, creates a high demand for skilled live chat customer support agents, with 60% of UK consumers expecting a prompt response to their live chat queries.