Professional Certificate in Level 2 live chat support in Contact Centres

Tuesday, 17 February 2026 11:47:09

International applicants and their qualifications are accepted

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Overview

Overview

Live Chat Support


Develop the skills to excel in a contact centre with our Professional Certificate in Level 2 Live Chat Support.


This course is designed for those looking to enhance their customer service skills and become proficient in live chat support.


Learn how to handle customer inquiries, resolve issues efficiently, and provide a positive experience through live chat.

Gain knowledge on communication techniques, conflict resolution, and time management to succeed in a fast-paced contact centre environment.


By the end of this course, you'll be equipped with the skills to provide top-notch live chat support and take your career to the next level.


Explore our Professional Certificate in Level 2 Live Chat Support today and start building a successful career in customer service!

Live Chat Support is a vital skill in today's customer-centric world, and our Professional Certificate in Level 2 Live Chat Support in Contact Centres can help you master it. This course will equip you with the essential knowledge and skills to provide top-notch support to customers via live chat, ensuring a seamless and satisfying experience. You'll learn how to handle complex queries, resolve issues efficiently, and maintain a positive attitude under pressure. With this certification, you'll enjoy career prospects in various industries, including customer service, sales, and technical support. Our course also includes unique features such as interactive modules and real-life case studies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Communication Skills for Live Chat Support •
Customer Service Standards and Expectations •
Conflict Resolution Techniques in Live Chat •
Product Knowledge and Technical Support •
Time Management and Prioritization in Live Chat •
Emotional Intelligence and Empathy in Customer Interactions •
Live Chat Software and Platform Navigation •
Scripting and Response Guidelines for Live Chat •
Handling Complex and Technical Issues in Live Chat •
Measuring and Improving Live Chat Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Level 2 live chat support in Contact Centres

The Professional Certificate in Level 2 live chat support in Contact Centres is a comprehensive training program designed to equip learners with the essential skills and knowledge required to excel in the field of live chat support. This certificate program is typically offered over a duration of 12 weeks, with learners attending classes one day a week, and completing online assignments and assessments in between.
The program is designed to be flexible, allowing learners to balance their studies with their existing work commitments.
Upon completion of the program, learners will be awarded a Level 2 certificate in live chat support, demonstrating their competence in this area. The learning outcomes of this program include understanding the principles of live chat support, being able to communicate effectively with customers, and resolving issues efficiently.
Learners will also gain knowledge of the latest technologies and tools used in live chat support, including software applications and hardware equipment.
Industry relevance is a key aspect of this program, as it prepares learners for a career in contact centres, where live chat support is a critical function. The Professional Certificate in Level 2 live chat support in Contact Centres is highly relevant to the current job market, with many employers seeking staff with live chat support skills.
The program is designed to meet the needs of learners who want to start a new career in contact centres, or those who want to enhance their existing skills and knowledge.
By completing this program, learners can expect to increase their earning potential, and advance their careers in the field of live chat support.

Why this course?

Professional Certificate in Level 2 Live Chat Support is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses use live chat support to improve customer engagement and reduce response times. Moreover, a study by the UK's Office for National Statistics (ONS) reveals that 60% of small and medium-sized enterprises (SMEs) in the UK have implemented live chat support on their websites.
UK Businesses Using Live Chat Support Percentage
75% 75%
60% of SMEs 60%

Who should enrol in Professional Certificate in Level 2 live chat support in Contact Centres ?

Ideal Audience for Professional Certificate in Level 2 Live Chat Support in Contact Centres Are you a customer service representative looking to enhance your skills in live chat support? Do you work in a contact centre and want to improve your ability to handle customer inquiries and resolve issues efficiently?
Key Characteristics: In the UK, over 4.5 million people work in contact centres, with 70% of these roles being customer-facing (Source: Contact Centre Awards). Our ideal learner is likely to be a customer service agent, call centre operative, or contact centre team member who wants to develop their live chat skills and contribute to delivering excellent customer experiences.
Learning Objectives: By completing this Professional Certificate in Level 2 Live Chat Support in Contact Centres, learners can expect to gain the skills and knowledge required to provide high-quality live chat support, including effective communication, problem-solving, and conflict resolution. This will enable them to make a positive impact on customer satisfaction and loyalty, ultimately driving business success.