Professional Certificate in Level 2 Online Support in Contact Centres

Monday, 16 February 2026 23:11:40

International applicants and their qualifications are accepted

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Overview

Overview

Online Support in Contact Centres


This Professional Certificate is designed for individuals seeking to develop skills in providing effective online support in contact centres.


Learn how to handle customer inquiries, resolve issues, and provide a positive experience through our comprehensive training program.


Some key skills you'll learn include:

Communication techniques, problem-solving strategies, and technical skills to manage online support operations.


Our course is ideal for those looking to upskill or reskill in a customer-facing role, or for those interested in a career change.


Take the first step towards a rewarding career in online support and explore this course further today!

Online Support in Contact Centres is a vital skill in today's customer-centric world. This Professional Certificate in Level 2 Online Support in Contact Centres equips you with the knowledge and skills to excel in this field. You'll learn how to handle customer queries, resolve issues efficiently, and provide exceptional service. With this course, you'll gain online support skills, including software applications, communication techniques, and problem-solving strategies. Upon completion, you'll be job-ready and eligible for career advancement opportunities in contact centres. You'll also benefit from online support best practices, ensuring you stay up-to-date with industry standards.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Communication Skills for Customer Service
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• Conflict Resolution in Contact Centres
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• Customer Service Standards and Procedures
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• Effective Listening and Problem Solving
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• Handling Complaints and Feedback
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• Introduction to Contact Centre Operations
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• Managing Customer Expectations
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• Providing Excellent Customer Service
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• Time Management and Productivity in Contact Centres

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Level 2 Online Support in Contact Centres

The Professional Certificate in Level 2 Online Support in Contact Centres is a comprehensive online course designed to equip learners with the essential skills and knowledge required to provide top-notch support in contact centres.
This certificate program is ideal for individuals who want to kick-start their career in customer service or enhance their existing skills in online support.
Upon completion of the course, learners can expect to gain a solid understanding of online support principles, including communication skills, problem-solving, and technical skills.
The course duration is approximately 12 weeks, with learners expected to dedicate around 10 hours per week to study and complete the coursework.
The Professional Certificate in Level 2 Online Support in Contact Centres is highly relevant to the industry, as it covers the latest trends and best practices in online support.
Learners can expect to develop the skills and knowledge required to work effectively in contact centres, including handling customer queries, resolving issues, and providing excellent customer service.
The course is designed to be flexible and accessible, with learners able to study at their own pace and on their own schedule.
The Professional Certificate in Level 2 Online Support in Contact Centres is a great way for learners to enhance their employability and career prospects in the customer service industry.
Upon completion of the course, learners will receive a professional certificate that can be added to their CV or LinkedIn profile, demonstrating their commitment to ongoing learning and professional development.
The course is also highly relevant to the growing demand for online support in various industries, including e-commerce, finance, and healthcare.
Overall, the Professional Certificate in Level 2 Online Support in Contact Centres is an excellent choice for anyone looking to launch or advance their career in customer service.

Why this course?

Online Support in Contact Centres is a vital aspect of customer service, with the UK's contact centre industry valued at £43.6 billion in 2020, employing over 1.3 million people (Source: Contact Centre Awards). To stay competitive, professionals in this field require up-to-date skills and knowledge. A Professional Certificate in Level 2 Online Support in Contact Centres can help bridge this gap.
Skills Percentage
Technical Skills 85%
Soft Skills 90%
Product Knowledge 95%

Who should enrol in Professional Certificate in Level 2 Online Support in Contact Centres?

Ideal Audience for Professional Certificate in Level 2 Online Support in Contact Centres Are you a customer service professional looking to enhance your skills in online support? Do you work in a contact centre and want to improve your knowledge of online channels and digital communication? You're in the right place.
Key Characteristics: Typically, our ideal learners are individuals who work in customer-facing roles, such as call centre agents, email support specialists, or social media moderators. They usually have some experience in customer service, but want to develop their skills in online support and digital communication.
UK-Specific Statistics: In the UK, the customer service industry is a significant sector, employing over 2.5 million people (Source: Chartered Institute of Personnel and Development). With the rise of digital communication, the demand for skilled online support professionals is increasing, with 71% of UK businesses expecting to use online channels by 2025 (Source: Capgemini).
Learning Outcomes: By completing our Professional Certificate in Level 2 Online Support in Contact Centres, learners can expect to gain skills and knowledge in areas such as online channel management, digital communication, and customer service best practices.