Professional Certificate in Level 2 NVQ Customer Relationship Management

Sunday, 15 February 2026 07:54:24

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Professional Certificate in Level 2 NVQ.

Designed for those in customer-facing roles, this qualification helps you develop essential skills in managing customer relationships, handling complaints, and providing excellent service.

By studying CRM, you'll learn how to analyze customer needs, create effective solutions, and build strong relationships with clients.

Some key areas of focus include:

Communication and Interpersonal Skills, Problem-Solving and Conflict Resolution, and Customer Service and Sales.

Whether you're looking to advance your career or start a new role, this CRM qualification can help you stand out in the industry.

Take the first step towards becoming a skilled CRM professional and explore this qualification further today!

Customer Relationship Management is at the heart of this Professional Certificate, equipping you with the skills to build strong, lasting relationships with customers. By mastering CRM principles, you'll enhance customer satisfaction, drive sales growth, and increase business efficiency. This Level 2 NVQ course covers essential topics such as communication, problem-solving, and time management. You'll gain hands-on experience in CRM software and develop a comprehensive understanding of customer needs. With CRM expertise, you'll unlock career opportunities in sales, marketing, and customer service. Boost your career prospects and take your business to the next level with this engaging and practical course.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Communication and Interpersonal Skills
• Customer Service Skills
• Sales Techniques and Strategies
• Product Knowledge and Demonstration
• Problem Solving and Conflict Resolution
• Time Management and Organization
• Customer Feedback and Complaint Handling
• Relationship Building and Maintenance
• Data Protection and Confidentiality

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Level 2 NVQ Customer Relationship Management

The Professional Certificate in Level 2 NVQ Customer Relationship Management is a comprehensive training program designed to equip learners with the essential skills and knowledge required to excel in customer-facing roles.
This qualification is ideal for individuals working in various industries, including sales, customer service, and account management, where building strong relationships with customers is crucial for success.
Upon completion of the course, learners can expect to gain a deeper understanding of customer relationship management principles, including communication, problem-solving, and conflict resolution skills.
The learning outcomes of this qualification include:
- Develop effective communication and interpersonal skills to build strong relationships with customers
- Understand the importance of active listening and empathy in customer service
- Learn how to handle customer complaints and resolve issues efficiently
- Develop problem-solving skills to meet customer needs and exceed expectations
- Understand the role of technology in customer relationship management
The duration of the Professional Certificate in Level 2 NVQ Customer Relationship Management varies depending on the learner's prior experience and the pace of study.
Typically, the course can be completed within 12-18 months, with learners required to complete a series of assessments and evaluations to demonstrate their understanding of the subject matter.
The industry relevance of this qualification is high, as it is recognized by employers across various sectors, including retail, finance, and hospitality.
By achieving this qualification, learners can enhance their career prospects and demonstrate their commitment to delivering exceptional customer service.
The Professional Certificate in Level 2 NVQ Customer Relationship Management is a valuable investment for individuals looking to develop their skills and knowledge in customer relationship management, and can be a stepping stone to more senior roles or further education.

Why this course?

Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry employing over 1.3 million people, generating a revenue of £43.8 billion (Source: CIPD). Acquiring a Professional Certificate in Level 2 NVQ Customer Relationship Management can significantly enhance one's career prospects and job security.
Industry Employment Figures Revenue (£bn)
Retail 430,000 24.4
Financial Services 230,000 34.6
Hospitality 340,000 13.4

Who should enrol in Professional Certificate in Level 2 NVQ Customer Relationship Management?

Ideal Audience for Professional Certificate in Level 2 NVQ Customer Relationship Management Are you a customer service professional looking to enhance your skills and advance your career in the UK?
Key Characteristics: You are currently employed in a customer-facing role, preferably in a retail, hospitality, or service industry setting, with at least 12 months of experience.
Career Goals: You aspire to progress to a supervisory or management position, or take on more responsibility within your current role, with a salary range of £18,000-£25,000 per annum in the UK.
Learning Objectives: You will develop skills in customer relationship management, communication, problem-solving, and time management, enabling you to deliver exceptional customer service and contribute to the success of your organization.