Professional Certificate in Level 2 Contact Centre Risk Management

Sunday, 15 February 2026 19:31:05

International applicants and their qualifications are accepted

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Overview

Overview

Level 2 Contact Centre Risk Management

Develop the skills to mitigate risks and ensure compliance in a contact centre environment.

This professional certificate is designed for contact centre professionals who want to enhance their knowledge of risk management and regulatory compliance.

Learn how to identify, assess, and mitigate risks, as well as implement effective controls and procedures.

Gain a deeper understanding of industry-specific regulations and standards, such as GDPR and PCI-DSS.

Improve your ability to manage risk and ensure business continuity in a fast-paced contact centre environment.

Take the first step towards a more secure and compliant contact centre by exploring this certificate programme.

Contact Centre Risk Management is a vital skill for any professional looking to advance in their career. This Professional Certificate in Level 2 Contact Centre Risk Management will equip you with the knowledge and tools to identify, assess, and mitigate risks in a contact centre environment. By completing this course, you'll gain a deeper understanding of Contact Centre Risk Management principles and practices, as well as develop essential skills in risk assessment, mitigation, and compliance. With Contact Centre Risk Management expertise, you'll be well-positioned for career advancement and increased earning potential. You'll also benefit from compliance and regulatory knowledge.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Risk Management Framework •
• Contact Centre Security •
• Data Protection and GDPR •
• Employee Conduct and Behaviour •
• Customer Complaints and Escalation •
• Crisis Management and Communication •
• Information Security and Access Control •
• Business Continuity Planning •
• Compliance and Regulatory Requirements

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Level 2 Contact Centre Risk Management

The Professional Certificate in Level 2 Contact Centre Risk Management is a comprehensive course designed to equip learners with the necessary skills and knowledge to identify, assess, and mitigate risks in a contact centre environment.
This certificate program is typically offered over a period of 12 weeks, with learners expected to complete a series of modules and assessments to demonstrate their understanding of contact centre risk management principles and practices.
Upon completion of the course, learners can expect to gain a Level 2 qualification in contact centre risk management, which is recognized by the UK's Regulator, Ofcom, and is highly regarded by employers in the industry.
The course covers a range of topics, including risk assessment, threat and vulnerability management, incident response, and business continuity planning, all of which are critical components of effective contact centre risk management.
The Professional Certificate in Level 2 Contact Centre Risk Management is highly relevant to the contact centre industry, as it provides learners with the skills and knowledge needed to identify and mitigate risks that could impact customer service, reputation, and business continuity.
Learners who complete this course can expect to gain a competitive edge in the job market, as many employers require or prefer candidates with a Level 2 qualification in contact centre risk management.
The course is also highly relevant to the wider business community, as contact centre risk management is an essential component of any organization's risk management strategy.
Overall, the Professional Certificate in Level 2 Contact Centre Risk Management is a valuable investment for anyone looking to develop their skills and knowledge in this critical area of the contact centre industry.

Why this course?

Contact Centre Risk Management is a vital aspect of the industry, with the UK's contact centre sector employing over 1.3 million people, generating £43.8 billion in revenue (Source: CBI). To stay ahead, professionals need to possess the necessary skills and knowledge. A Professional Certificate in Level 2 Contact Centre Risk Management can help learners and professionals develop the expertise required to mitigate risks and ensure compliance.
Risk Management Compliance Industry Revenue
Data Protection 80% £43.8 billion
Cyber Security 90% £43.8 billion
Customer Data 85% £43.8 billion

Who should enrol in Professional Certificate in Level 2 Contact Centre Risk Management?

Ideal Audience for Professional Certificate in Level 2 Contact Centre Risk Management Are you a contact centre professional looking to enhance your skills and knowledge in risk management? Do you want to stay ahead of the curve in this rapidly evolving industry?
Job Roles: Customer Service Representatives, Team Leaders, Call Centre Managers, Quality Assurance Specialists, and anyone involved in contact centre operations.
Industry Background: The UK contact centre industry is a significant contributor to the country's economy, with over 1.3 million people employed in the sector (Source: Contact Centre Association). With the rise of omnichannel customer service, risk management has become a critical aspect of contact centre operations.
Learning Objectives: Gain a comprehensive understanding of contact centre risk management principles, identify potential risks, and develop strategies to mitigate them. Enhance your skills in risk assessment, incident reporting, and compliance with industry regulations.
Who Should Take This Course: Anyone working in a contact centre environment who wants to improve their risk management skills, stay up-to-date with industry best practices, and advance their career prospects.