Professional Certificate in Level 2 Contact Centre Operations Planning

Sunday, 14 September 2025 19:04:27

International applicants and their qualifications are accepted

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Overview

Overview

Level 2 Contact Centre Operations Planning


This professional certificate is designed for those who want to develop the skills needed to manage and coordinate contact centre operations.


It's ideal for those looking to advance their careers in customer service, sales, or management roles within a contact centre.


Some key areas covered in this course include scheduling, team management, and performance monitoring.

Through a combination of theoretical knowledge and practical exercises, learners will gain a deeper understanding of how to plan and execute effective contact centre operations.


By the end of the course, learners will be able to apply their knowledge to improve efficiency, productivity, and customer satisfaction.


So why not explore this course further and take the first step towards a successful career in contact centre operations?

Contact Centre Operations Planning is a comprehensive course that equips learners with the skills to design and implement efficient contact centre operations. By gaining a deep understanding of Contact Centre Operations Planning, learners can Contact Centre Operations Planning effectively, leading to improved customer satisfaction and increased productivity. This Contact Centre Operations Planning course covers key topics such as team management, performance measurement, and quality assurance. With Contact Centre Operations Planning, learners can enhance their career prospects in the contact centre industry, and gain a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service Operations Planning •
• Contact Centre Performance Measurement •
• Service Level Management •
• Quality Monitoring and Feedback •
• Staffing and Scheduling Strategies •
• Communication and Teamwork Skills •
• Change Management and Adaptability •
• Technology and Infrastructure Planning •
• Data Analysis and Reporting •
• Process Improvement and Efficiency

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Level 2 Contact Centre Operations Planning

The Professional Certificate in Level 2 Contact Centre Operations Planning is a comprehensive course designed to equip learners with the necessary skills and knowledge to manage contact centre operations effectively.
This certificate program focuses on teaching learners how to plan, organize, and deliver high-quality contact centre services, ensuring excellent customer experiences and driving business success.
Upon completion of the course, learners will be able to demonstrate their understanding of contact centre operations planning, including the ability to analyze customer needs, develop effective strategies, and implement efficient processes.
The duration of the Professional Certificate in Level 2 Contact Centre Operations Planning is typically 12 weeks, with learners expected to commit to 10 hours of study per week.
Industry relevance is a key aspect of this course, as it addresses the specific needs of contact centre professionals and prepares them for roles such as contact centre manager, team leader, or operations coordinator.
The course is designed to be flexible, allowing learners to study at their own pace and on their own schedule, making it ideal for those who need to balance work and study commitments.
By completing the Professional Certificate in Level 2 Contact Centre Operations Planning, learners can enhance their career prospects and earn a recognized qualification that is highly valued by employers in the contact centre industry.
This course is also relevant to those looking to upskill or reskill in the contact centre sector, as it provides a solid foundation in operations planning and management.
Overall, the Professional Certificate in Level 2 Contact Centre Operations Planning is an excellent choice for anyone looking to develop their skills and knowledge in contact centre operations planning and management.

Why this course?

Contact Centre Operations Planning is a vital skill in today's market, with the UK's contact centre industry employing over 1.3 million people, generating £24.5 billion in revenue (Source: Contact Centre Awards). To stay competitive, professionals need to possess advanced planning skills, which a Professional Certificate in Level 2 Contact Centre Operations Planning can provide.
UK Contact Centre Jobs Revenue (£bn)
1.3 million 24.5

Who should enrol in Professional Certificate in Level 2 Contact Centre Operations Planning?

Ideal Audience for Professional Certificate in Level 2 Contact Centre Operations Planning In the UK, the contact centre industry is a significant contributor to the economy, with over 1.3 million people employed in the sector (Source: Office for National Statistics, 2020).
Professionals seeking to upskill or reskill in contact centre operations planning Individuals working in contact centres, call centres, or customer service roles who want to enhance their knowledge and skills in operations planning, scheduling, and management.
New entrants to the industry Those new to the contact centre industry who want to gain a solid understanding of operations planning principles and practices, and are looking to progress their careers.
Experienced professionals looking to specialise Experienced contact centre professionals who want to specialise in operations planning and take on more senior roles, such as team leaders or shift managers.