Professional Certificate in Level 2 Contact Centre Operation Design

Saturday, 14 February 2026 21:16:36

International applicants and their qualifications are accepted

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Overview

Overview

Level 2 Contact Centre Operation Design

This professional certificate is designed for those who want to develop the skills needed to manage and operate a contact centre.

It's ideal for those looking to upskill or reskill in the contact centre industry, particularly those in operational roles.

Some key areas covered in this course include contact centre design, operational management, and team leadership.

Through a combination of theoretical knowledge and practical exercises, learners will gain a deeper understanding of how to design and operate an efficient contact centre.

By the end of the course, learners will be able to apply their knowledge to real-world scenarios and make informed decisions about contact centre operations.

Take the first step towards a successful career in contact centre management and explore this course further to learn more about Level 2 Contact Centre Operation Design.

Contact Centre Operation Design is a comprehensive course that equips learners with the skills to design and manage efficient contact centre operations. By gaining a deep understanding of the industry, learners will be able to improve customer experience and increase productivity. The course covers key topics such as process design, team management, and technology implementation. With this Professional Certificate, learners can enhance their career prospects in the contact centre industry and take on leadership roles. Unique features of the course include interactive simulations and real-world case studies, providing learners with hands-on experience and practical knowledge.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service Skills and Communication •
• Contact Centre Operations and Management •
• Quality Management in Contact Centres •
• Performance Measurement and Analysis •
• Staffing and Scheduling in Contact Centres •
• Technology and Tools in Contact Centres •
• Customer Relationship Management (CRM) •
• Data Protection and Security in Contact Centres •
• Change Management in Contact Centres •
• Business Process Re-engineering in Contact Centres

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Level 2 Contact Centre Operation Design

The Professional Certificate in Level 2 Contact Centre Operation Design is a comprehensive program designed to equip learners with the necessary skills and knowledge to manage and optimize contact centre operations.
This program focuses on teaching learners how to design, implement, and maintain efficient contact centre systems, ensuring high-quality customer service and improved business outcomes.
Upon completion of the program, learners will be able to demonstrate their understanding of contact centre operation design principles, including workforce management, queue management, and performance measurement.
The duration of the program is typically 12 weeks, with learners expected to commit to 10 hours of study per week.
Industry relevance is a key aspect of this program, as it addresses the specific needs of contact centre managers and supervisors who need to optimize their operations to meet business objectives.
The program is designed to be flexible, allowing learners to study at their own pace and on their own schedule, making it ideal for working professionals who need to balance their work and study commitments.
The Professional Certificate in Level 2 Contact Centre Operation Design is a valuable addition to any contact centre professional's skillset, providing them with the knowledge and skills needed to drive business success and improve customer satisfaction.
This program is relevant to the contact centre industry, as it addresses the need for efficient and effective contact centre operations, and is aligned with industry standards and best practices.
By completing this program, learners can enhance their career prospects and take on more senior roles within their organisation, or pursue opportunities in related fields such as customer service management or business analysis.

Why this course?

Contact Centre Operation Design is a highly sought-after skill in today's market, with the UK's contact centre industry employing over 1.3 million people, generating £24.5 billion in revenue (Source: Contact Centre Awards). To stay competitive, professionals need to possess a deep understanding of contact centre operations, including design, management, and performance measurement.
UK Contact Centre Jobs Growth Rate
1.3 million 10.3% (2020-2025)
£24.5 billion 5.5% (2020-2025)

Who should enrol in Professional Certificate in Level 2 Contact Centre Operation Design?

Ideal Audience for Professional Certificate in Level 2 Contact Centre Operation Design In the UK, the contact centre industry is a significant contributor to the economy, with over 1.3 million people employed in this sector (Source: Office for National Statistics, 2020).
Professionals seeking to upskill or reskill in contact centre management, operations, or quality assurance Typically have 1-3 years of experience in a related field, such as customer service, sales, or IT support.
Individuals looking to advance their careers in a fast-paced and dynamic environment Will benefit from the knowledge and skills acquired through this certificate, which covers topics such as contact centre design, operations, and quality management.
Organisations seeking to improve their contact centre performance and customer experience Will find the certificate's focus on operational design and management relevant to their needs, enabling them to enhance their team's skills and knowledge.