Professional Certificate in Level 2 Call Centre Operations

Thursday, 12 February 2026 16:27:34

International applicants and their qualifications are accepted

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Overview

Overview

Call Centre Operations

is a vital component of any business, and this Professional Certificate in Level 2 Call Centre Operations is designed to equip learners with the skills and knowledge required to excel in this field.
Some of the key areas covered in this course include customer service, communication skills, and team working. Learners will gain a deep understanding of the principles and practices of call centre operations, including call handling, conflict resolution, and performance measurement.
This course is ideal for those looking to start or progress a career in call centre management, customer service, or sales. By the end of the course, learners will have gained the skills and confidence to succeed in a fast-paced call centre environment.
Whether you're just starting out or looking to upskill, this Professional Certificate in Level 2 Call Centre Operations is the perfect way to develop your knowledge and skills in this exciting field. Explore further and discover how you can succeed in call centre operations today!

Call Centre Operations is the backbone of any successful business, and this Professional Certificate in Level 2 Call Centre Operations will equip you with the skills to excel in this field. By mastering the fundamentals of call centre management, you'll gain a deeper understanding of how to handle customer inquiries, resolve issues efficiently, and provide exceptional service. With this course, you'll benefit from improved communication skills, increased productivity, and enhanced career prospects in the call centre industry. Unique features of the course include interactive training sessions, real-life case studies, and a focus on customer service excellence.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Customer Service Skills
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Communication and Interpersonal Skills
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Call Handling and Answering Techniques
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Conflict Resolution and Escalation Procedures
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Product Knowledge and Sales Techniques
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Time Management and Productivity
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Teamwork and Collaboration in a Call Centre
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Data Entry and Record Keeping
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Customer Relationship Management (CRM) Software
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Call Centre Operations and Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Level 2 Call Centre Operations

The Professional Certificate in Level 2 Call Centre Operations is a comprehensive training program designed to equip learners with the essential skills and knowledge required to succeed in a call centre environment.
This certificate program focuses on developing learners' communication, problem-solving, and time management skills, which are critical for providing excellent customer service and handling high-pressure situations in a call centre.
Upon completion of the program, learners will be able to demonstrate their understanding of call centre operations, including inbound and outbound calls, customer service standards, and conflict resolution techniques.
The duration of the Professional Certificate in Level 2 Call Centre Operations is typically 12-16 weeks, with learners attending classes one or two days a week, depending on the training provider.
The program is highly relevant to the call centre industry, as it provides learners with the skills and knowledge required to work effectively in a fast-paced call centre environment.
Learners who complete the Professional Certificate in Level 2 Call Centre Operations can expect to gain a competitive edge in the job market, as many employers require or prefer candidates with this level of training and certification.
The program is also designed to be flexible, with many training providers offering online or part-time options to suit learners' busy schedules.
Overall, the Professional Certificate in Level 2 Call Centre Operations is an excellent choice for anyone looking to launch or advance their career in the call centre industry.
By investing in this program, learners can develop the skills and knowledge required to succeed in a call centre environment and enjoy a rewarding and challenging career in this field.
The program is also highly relevant to the customer service industry, as it provides learners with the skills and knowledge required to provide excellent customer service and handle customer complaints effectively.
Learners who complete the Professional Certificate in Level 2 Call Centre Operations can expect to earn a salary range of £18,000-£25,000 per annum, depending on the employer and location.
The program is also accredited by a recognized awarding body, ensuring that learners receive high-quality training and certification that is recognized by employers across the industry.
Overall, the Professional Certificate in Level 2 Call Centre Operations is an excellent investment for anyone looking to launch or advance their career in the call centre industry.

Why this course?

Call Centre Operations have become an integral part of the UK's business landscape, with the industry employing over 1.3 million people, generating £24.8 billion in revenue (Source: CBI). To stay competitive, professionals in this field require up-to-date skills and knowledge. A Professional Certificate in Level 2 Call Centre Operations can help bridge this gap.
Year Employment
2015 1,144,000
2018 1,243,000
2020 1,300,000

Who should enrol in Professional Certificate in Level 2 Call Centre Operations?

Ideal Audience for Professional Certificate in Level 2 Call Centre Operations Are you a UK-based call centre professional looking to enhance your skills and advance your career? Do you work in a fast-paced call centre environment, handling a high volume of customer calls and dealing with complex queries? If so, this certificate is designed for you.
Key Characteristics: You should be at least 16 years old, have a good understanding of English and maths, and be able to commit to the course for a minimum of 12 weeks. You should also have a strong desire to learn and improve your skills in call centre operations.
Career Opportunities: Upon completion of this certificate, you can expect to gain a recognised qualification that can lead to career progression in the call centre industry. In the UK, the average salary for a call centre agent is around £18,000 per year, with experienced agents earning up to £25,000 per year. With this certificate, you can increase your earning potential and take on more senior roles.
Learning Outcomes: By the end of this course, you will be able to demonstrate your knowledge and skills in areas such as customer service, communication, and problem-solving. You will also gain an understanding of call centre operations, including team management, quality monitoring, and performance measurement.