Professional Certificate in Incident Management with Robotic Process Automation

Friday, 19 September 2025 16:21:58

International applicants and their qualifications are accepted

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Overview

Overview

Robotic Process Automation (RPA) is revolutionizing the way we manage incidents.


Developed for IT professionals and business analysts, the Professional Certificate in Incident Management with Robotic Process Automation equips learners with the skills to automate and streamline incident management processes.


Learn how to leverage RPA to enhance incident response, reduce manual effort, and improve overall efficiency.


Gain hands-on experience with RPA tools and techniques, and develop a deeper understanding of incident management best practices.


Improve your career prospects and take your incident management skills to the next level with this comprehensive certificate program.


Start your journey today and discover how RPA can transform your incident management capabilities.

Robotic Process Automation is revolutionizing the way we approach incident management, and this Professional Certificate course is designed to equip you with the skills to thrive in this exciting field. By combining incident management principles with RPA, you'll learn how to automate repetitive tasks, reduce response times, and improve overall efficiency. With this course, you'll gain a deep understanding of incident management best practices, as well as the technical skills needed to implement RPA solutions. You'll also explore the benefits of incident management in the digital age, including improved customer satisfaction and reduced costs.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Introduction to Incident Management with Robotic Process Automation •
• Understanding the Role of Automation in Incident Management •
• Robotic Process Automation (RPA) Fundamentals •
• Identifying and Prioritizing Incidents for Automation •
• Designing and Implementing Automation Workflows •
• Integrating RPA with Existing IT Systems and Tools •
• Managing and Maintaining Automated Workflows •
• Measuring the Effectiveness of Automated Incident Management •
• Best Practices for Implementing RPA in Incident Management •
• Advanced RPA Techniques for Incident Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Incident Management with Robotic Process Automation

The Professional Certificate in Incident Management with Robotic Process Automation is a comprehensive program designed to equip learners with the skills and knowledge required to manage incidents effectively in a robotic process automation (RPA) environment.
This program focuses on teaching learners how to identify, assess, and mitigate the impact of incidents on business operations, while also leveraging RPA tools to automate repetitive tasks and improve incident response times.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Understand the principles of incident management and its application in RPA environments
- Learn how to identify and assess the impact of incidents on business operations
- Develop skills in using RPA tools to automate repetitive tasks and improve incident response times
- Understand how to create and implement incident management plans and procedures
- Learn how to communicate effectively with stakeholders during incident management
The duration of the program is typically 4-6 months, with learners required to complete a series of modules and assignments to demonstrate their understanding of the subject matter.
The program is highly relevant to the finance and banking industries, where RPA is increasingly being used to automate manual tasks and improve operational efficiency.
Learners who complete the program can expect to gain a competitive edge in the job market, with many employers requiring or preferring candidates with RPA skills and incident management knowledge.
The program is also relevant to other industries that use RPA, such as healthcare, insurance, and government, where incident management is critical to maintaining business continuity and minimizing downtime.
Overall, the Professional Certificate in Incident Management with Robotic Process Automation is a valuable program for anyone looking to gain the skills and knowledge required to manage incidents effectively in an RPA environment.

Why this course?

Professional Certificate in Incident Management with Robotic Process Automation holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Information Technology (CIIT), 75% of UK businesses have experienced a major IT incident in the past year, resulting in significant financial losses and reputational damage.
Year Number of Incidents
2018 62,000
2019 65,000
2020 70,000
2021 75,000

Who should enrol in Professional Certificate in Incident Management with Robotic Process Automation?

Ideal Audience for Professional Certificate in Incident Management with Robotic Process Automation Organisations and individuals seeking to enhance their incident management skills and automate processes using RPA, with a focus on the UK's rapidly growing RPA market, where 71% of organisations plan to implement RPA by 2025 (Source: KPMG)
Key Characteristics: IT professionals, business analysts, operations managers, and anyone involved in incident management and process automation, with a strong interest in RPA and its applications in the UK's public sector, where 55% of incidents are related to IT systems (Source: UK Government)
Job Roles: Incident managers, RPA specialists, business analysts, IT project managers, and anyone looking to upskill or reskill in incident management and RPA, with a focus on the UK's growing demand for RPA professionals, where the number of RPA jobs is expected to increase by 50% by 2025 (Source: Indeed)
Learning Objectives: Gain a comprehensive understanding of incident management principles and RPA best practices, develop skills in automating business processes, and learn how to implement RPA solutions in a UK-specific context, with a focus on improving incident management efficiency and reducing costs.