Professional Certificate in Incident Management with Machine Learning, AI, and Automation

Saturday, 27 September 2025 20:19:57

International applicants and their qualifications are accepted

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Overview

Overview

Incident Management with Machine Learning, AI, and Automation


This professional certificate program is designed for IT professionals and business leaders who want to learn how to leverage machine learning, AI, and automation to improve incident management processes.


By combining technical skills with business acumen, learners will gain the knowledge and tools needed to analyze data, predict incidents, and automate response processes.


Some key topics covered in the program include:

Machine learning algorithms for incident prediction and classification


AI-powered automation for incident response and resolution


Business process re-engineering for improved incident management


Learn how to integrate machine learning, AI, and automation into your incident management strategy and take your career to the next level.

Machine Learning is revolutionizing the way we approach incident management, and this Professional Certificate program is at the forefront of this revolution. By combining incident management with artificial intelligence and automation, this course equips you with the skills to optimize your organization's response to incidents. With this program, you'll gain a deep understanding of how to leverage machine learning and AI to predict and prevent incidents, as well as automate routine tasks. The key benefits include improved incident resolution times, enhanced customer satisfaction, and increased efficiency. Career prospects are also excellent, with many organizations seeking professionals who can integrate machine learning and incident management expertise.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Machine Learning Fundamentals • Artificial Intelligence for Incident Management • Automation in IT Service Management • Predictive Analytics for Incident Prediction • Natural Language Processing for Incident Reporting • Deep Learning for Anomaly Detection • AI-Driven Decision Making in Incident Management • Machine Learning for Root Cause Analysis • Automation of Incident Management Processes • Human-Machine Collaboration in Incident Response

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Incident Management with Machine Learning, AI, and Automation

The Professional Certificate in Incident Management with Machine Learning, AI, and Automation is a comprehensive program designed to equip learners with the skills necessary to manage incidents effectively in today's fast-paced digital landscape.
This program focuses on the application of machine learning, AI, and automation techniques to improve incident management processes, resulting in faster resolution times, reduced costs, and enhanced customer satisfaction.
Through a combination of theoretical knowledge and practical exercises, learners will gain hands-on experience in designing, implementing, and optimizing incident management systems that leverage machine learning, AI, and automation.
Upon completion of the program, learners can expect to achieve the following learning outcomes:
- Understand the principles of incident management and its role in achieving business continuity and disaster recovery.
- Learn how to design and implement incident management systems that incorporate machine learning, AI, and automation.
- Develop skills in data analysis, predictive modeling, and automation to optimize incident management processes.
- Apply knowledge of machine learning, AI, and automation to improve incident management metrics such as mean time to resolve (MTTR) and mean time between failures (MTBF).
- Understand the importance of security, compliance, and governance in incident management systems that utilize machine learning, AI, and automation.
The duration of the program is typically 12 weeks, with learners expected to dedicate around 10 hours per week to coursework and assignments.
Industry relevance is high for this program, as organizations across various sectors are increasingly adopting machine learning, AI, and automation to improve their incident management capabilities.
By completing this program, learners can enhance their career prospects in incident management, IT service management, and related fields, and contribute to the development of more efficient and effective incident management systems.

Why this course?

Incident Management with Machine Learning, AI, and Automation is a highly sought-after skill in today's market, particularly in the UK. According to a survey by the Chartered Institute of Information Security (CIIS), 71% of organizations in the UK have experienced a data breach in the past year, highlighting the need for effective incident management strategies.
Year Number of Data Breaches
2020 144
2019 134
2018 124

Who should enrol in Professional Certificate in Incident Management with Machine Learning, AI, and Automation?

Ideal Audience for Professional Certificate in Incident Management with Machine Learning, AI, and Automation Professionals seeking to enhance their incident management skills in the UK, where 71% of organisations experience IT service desk incidents, and 55% of these incidents are related to automation and AI issues (Source: ITSM Academy)
Key Characteristics IT professionals, operations managers, and business analysts with experience in incident management, looking to upskill in machine learning, AI, and automation to improve incident resolution rates and reduce mean time to resolve (MTTR) in the UK, where a 30% reduction in MTTR can lead to a 10% increase in customer satisfaction (Source: IT Service Management Institute)
Industry Sectors Financial services, healthcare, government, and technology sectors, where automation and AI are increasingly being adopted to improve incident management efficiency and effectiveness, with 60% of organisations in the UK planning to increase their investment in AI-powered incident management solutions (Source: Gartner)
Learning Objectives Gain practical knowledge of incident management with machine learning, AI, and automation, develop skills to design and implement effective incident management strategies, and improve incident resolution rates and customer satisfaction in the UK.