Professional Certificate in ITIL and ICT Systems Support

Saturday, 14 February 2026 04:12:16

International applicants and their qualifications are accepted

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Overview

Overview

ITIL

is a globally recognized framework for IT service management, and this Professional Certificate in ITIL and ICT Systems Support is designed to equip learners with the skills and knowledge needed to succeed in this field.

Developed for IT professionals and those looking to transition into the field, this certificate covers the core principles of ITIL and ICT systems support, including service management, incident management, and problem management.

Through a combination of theoretical knowledge and practical skills, learners will gain a deep understanding of how to design, implement, and manage IT systems that meet business needs.

By the end of the program, learners will be able to analyze complex IT problems, develop effective solutions, and implement them in a real-world setting.

Whether you're looking to advance your career or start a new one, this Professional Certificate in ITIL and ICT Systems Support is the perfect way to gain the skills and knowledge you need to succeed.

So why wait? Explore this program today and take the first step towards a successful career in IT service management.

ITIL is the foundation of a successful IT service management system, and our Professional Certificate in ITIL and ICT Systems Support will equip you with the skills to deliver high-quality services. By studying this course, you'll gain a deep understanding of ITIL principles, practices, and techniques, as well as ICT systems support. You'll learn how to analyze and resolve technical issues, design and implement effective solutions, and manage IT services to meet business needs. With ITIL certification, you'll enjoy career prospects in IT service management, and our course includes unique features such as hands-on training and project-based learning.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• ITIL Foundation Certificate in IT Service Management •
• Service Strategy •
• Service Design •
• Service Transition •
• Service Operation •
• Continual Service Improvement •
• ICT Service Management •
• Service Desk •
• Incident Management •
• Problem Management •
• Change Management •
• Release and Deployment Management •
• Service Level Management •
• Capacity and Performance Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in ITIL and ICT Systems Support

The Professional Certificate in ITIL and ICT Systems Support is a comprehensive program designed to equip learners with the necessary skills and knowledge to succeed in the IT industry.
This certificate is ideal for IT professionals, project managers, and anyone looking to enhance their understanding of IT service management and ICT systems support.
The program covers a wide range of topics, including ITIL Foundation, ICT systems support, service desk management, incident management, and problem management.
Upon completion of the program, learners can expect to gain a deeper understanding of how to deliver high-quality IT services, manage ICT systems, and provide effective support to customers.
The duration of the program varies depending on the institution offering it, but most programs take around 12-16 weeks to complete.
The Professional Certificate in ITIL and ICT Systems Support is highly relevant to the IT industry, as it aligns with the International Organization for Standardization (ISO) 20000 standard for IT service management.
The program is also recognized by many organizations, including the British Computer Society (BCS) and the IT Service Management Forum (ITSMF).
By completing this certificate, learners can demonstrate their expertise in ITIL and ICT systems support, which can lead to career advancement opportunities and improved job prospects.
The program is also designed to be flexible, with many institutions offering online and part-time options to suit different learning styles and schedules.
Overall, the Professional Certificate in ITIL and ICT Systems Support is an excellent choice for anyone looking to enhance their skills and knowledge in the IT industry.

Why this course?

ITIL and ICT Systems Support are highly valued in today's market, with the UK's IT sector employing over 1.8 million people, generating £243 billion in revenue (Source: IT Industry Council). To stay competitive, professionals need to possess in-demand skills, such as those offered by the Professional Certificate in ITIL and ICT Systems Support.
UK Job Market ITIL and ICT Systems Support
1.8 million employed High demand for IT professionals
£243 billion revenue Growing need for ICT systems support

Who should enrol in Professional Certificate in ITIL and ICT Systems Support?

Ideal Audience for Professional Certificate in ITIL and ICT Systems Support IT professionals seeking to enhance their skills in IT service management, ICT systems support, and service desk operations, particularly those working in the UK's IT industry, where 71% of organizations use ITIL (Source: ITIL Foundation).
Key Characteristics: IT professionals with at least 2 years of experience in ICT systems support, service desk operations, or related fields, holding a relevant qualification such as CompTIA A+, Cisco CCNA, or equivalent.
Career Goals: To gain expertise in ITIL and ICT systems support, improve job prospects, and increase earning potential, with the UK's IT industry offering average salaries ranging from £25,000 to £40,000 per annum for ICT technicians and support specialists.
Learning Objectives: To develop knowledge and skills in ITIL and ICT systems support, including service desk operations, incident management, problem management, and change management, enabling learners to deliver high-quality IT services and support.