Professional Certificate in ITIL Service Operation

Saturday, 14 February 2026 04:24:08

International applicants and their qualifications are accepted

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Overview

Overview

ITIL Service Operation

is a professional certificate that equips learners with the skills to manage and deliver high-quality IT services.

Service Operation is a critical component of the ITIL framework, focusing on the day-to-day activities that ensure smooth service delivery. This certificate is designed for IT professionals who want to enhance their knowledge and skills in service operation, including incident management, problem management, and change management.

By completing this certificate, learners will gain a deeper understanding of how to analyze and resolve service-related issues, implement effective change management processes, and improve overall service quality.

If you're looking to advance your career in IT service management, explore the ITIL Service Operation certificate and discover how it can help you deliver exceptional service experiences.

ITIL Service Operation is a comprehensive certification that equips professionals with the skills to deliver high-quality services efficiently. By gaining expertise in service management, you'll ITIL Service Operation professionals can improve service desk management, incident and problem management, and change management. This course offers ITIL Service Operation benefits such as enhanced customer satisfaction, reduced service costs, and increased productivity. With ITIL Service Operation, you'll also boost your career prospects in the IT industry, particularly in service management roles. Unique features of the course include real-world case studies, interactive training sessions, and a certification exam.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Control
• Service Desk
• Request Fulfillment
• Release and Deployment Management
• Service Validation and Testing
• Service Reporting
• Continual Service Improvement
• IT Service Continuity Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in ITIL Service Operation

The Professional Certificate in ITIL Service Operation is a popular and highly regarded program that equips learners with the knowledge and skills required to deliver high-quality IT services.
This certification is designed to help learners understand the key concepts, processes, and best practices of ITIL Service Operation, which is a critical component of the ITIL framework.
By completing this program, learners will gain a deep understanding of how to design, transition, and operate IT services that meet the needs of customers and stakeholders.
The learning outcomes of this program include the ability to analyze and improve service management processes, design and implement service management systems, and manage service requests and incidents.
The duration of the program varies depending on the learning path chosen, but most programs take around 4-6 months to complete.
The Professional Certificate in ITIL Service Operation is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to work in a service operation environment.
This certification is particularly useful for IT professionals who want to advance their careers or transition into a service operation role.
The ITIL Service Operation certification is also recognized by many organizations, including IT service management vendors, and is often required for senior IT roles.
Overall, the Professional Certificate in ITIL Service Operation is a valuable investment for anyone looking to develop their skills and knowledge in IT service management.

Why this course?

ITIL Service Operation is a highly sought-after certification in today's market, with the UK being a hub for IT service management. According to a survey by the IT Service Management Institute (ITSMI), 71% of UK organizations have adopted ITIL Service Operation, making it a crucial skill for professionals in the industry.
Year Number of Organizations Adopting ITIL Service Operation
2015 45%
2018 61%
2020 71%

Who should enrol in Professional Certificate in ITIL Service Operation ?

Ideal Audience for ITIL Service Operation IT professionals seeking to enhance their service management skills, particularly those in the UK, where 71% of IT service management professionals hold an ITIL certification (Source: ITIL Foundation).
Job Roles Service desk managers, incident managers, problem managers, change managers, and IT service managers looking to improve their service operation skills.
Industry IT, technology, and business services, with a focus on the UK's IT sector, which is worth £147 billion to the economy (Source: IT Pro).
Education Level Professionals with a good understanding of IT concepts and service management principles, ideally holding a degree in a related field.
Career Goals To gain a recognized certification, improve job prospects, and advance in their careers, with a potential salary increase of up to 15% (Source: Indeed).