Professional Certificate in IT Support Customer Relations

Friday, 13 February 2026 14:32:32

International applicants and their qualifications are accepted

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Overview

Overview

IT Support Customer Relations


This professional certificate program is designed for IT professionals who want to enhance their skills in customer service and support.


Improve your ability to resolve customer complaints and issues effectively, and build strong relationships with clients in the IT industry.

Learn how to communicate complex technical information in a clear and concise manner, and develop a customer-centric approach to support and relations.


Whether you're looking to advance your career or start a new role, this certificate program will equip you with the knowledge and skills needed to succeed in IT support customer relations.


Explore this program further and discover how you can take your career to the next level in IT support customer relations.

IT Support professionals play a vital role in resolving customer issues and ensuring satisfaction. Our Professional Certificate in IT Support Customer Relations equips you with the skills to excel in this field. You'll learn how to handle customer complaints, resolve technical issues, and provide exceptional support. Key benefits include improved communication skills, conflict resolution techniques, and knowledge of industry-standard tools. Career prospects are vast, with opportunities in help desk, technical support, and account management. Unique features of the course include interactive simulations, real-world case studies, and a focus on soft skills development.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Service Communication Skills •
IT Support Ticket Management •
Conflict Resolution and Negotiation •
Effective Listening and Empathy •
Problem-Solving and Troubleshooting Techniques •
Technical Knowledge of Hardware and Software •
Communication Strategies for Remote Teams •
Customer Relationship Management (CRM) Systems •
Time Management and Prioritization in IT Support •
Active Listening and Clarification Techniques

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in IT Support Customer Relations

The Professional Certificate in IT Support Customer Relations is a comprehensive program designed to equip individuals with the necessary skills and knowledge to provide exceptional customer service in the IT industry.
This certificate program focuses on teaching students how to effectively communicate with customers, resolve technical issues, and provide proactive support to ensure customer satisfaction.
Upon completion of the program, students will be able to demonstrate their understanding of IT support customer relations through a series of assessments and exams.
The duration of the program is typically 4-6 months, with students completing coursework and assignments on a part-time basis.
The Professional Certificate in IT Support Customer Relations is highly relevant to the IT industry, as companies are increasingly looking for customer service representatives who can provide technical support and resolve issues efficiently.
By obtaining this certification, individuals can enhance their career prospects and demonstrate their expertise in IT support customer relations to potential employers.
The program is designed to be flexible and accessible, with online coursework and flexible scheduling options available to accommodate the needs of working professionals.
The Professional Certificate in IT Support Customer Relations is recognized by employers and industry organizations, and can be a valuable addition to a resume or LinkedIn profile.
Overall, the Professional Certificate in IT Support Customer Relations is an excellent choice for individuals looking to launch or advance their careers in the IT industry.

Why this course?

Professional Certificate in IT Support Customer Relations is a highly sought-after qualification in today's market, with the UK's IT sector experiencing significant growth. According to a report by the IT Skills Framework for the Information Age (ISFIA), the demand for IT support professionals with excellent customer relations skills is expected to increase by 10% annually until 2025.
Year Growth Rate
2020-2021 5%
2021-2022 8%
2022-2023 10%

Who should enrol in Professional Certificate in IT Support Customer Relations?

Ideal Audience for Professional Certificate in IT Support Customer Relations Are you a tech-savvy individual looking to kickstart a career in IT support, or a current IT professional seeking to enhance your customer service skills?
Key Characteristics: You should be at least 18 years old, have a good understanding of computer hardware and software, and possess excellent communication and problem-solving skills.
Career Goals: Upon completion of the course, you can expect to secure roles such as IT Support Specialist, Customer Service Representative, or Technical Account Manager, with average salaries ranging from £25,000 to £40,000 per annum in the UK.
Prerequisites: No prior experience is required, but a basic understanding of IT concepts and a willingness to learn are essential. Our course is designed to be accessible to those with little to no prior knowledge of IT.