Professional Certificate in IT Service Operations

Wednesday, 11 February 2026 14:48:26

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Operations


Designed for IT professionals seeking to enhance their skills in managing and delivering high-quality IT services, this Professional Certificate program focuses on IT Service Operations.


Some of the key topics covered include IT service management, service desk management, incident management, and problem management.

Through this program, learners will gain a deeper understanding of how to design, implement, and manage IT service operations that meet business needs and improve customer satisfaction.


Whether you're looking to advance your career or transition into a new role, this Professional Certificate in IT Service Operations can help you develop the skills and knowledge needed to succeed in the industry.


Explore this program further and discover how it can help you achieve your career goals in IT service operations.

IT Service Operations is a comprehensive program that equips you with the skills to manage and deliver high-quality IT services. By completing this Professional Certificate, you'll gain a deep understanding of IT service management principles, processes, and tools. You'll learn how to analyze service requests, prioritize tasks, and optimize service delivery. With this knowledge, you'll be able to improve your career prospects in IT service management, enhance your organization's efficiency, and increase customer satisfaction. Unique features of the course include hands-on training, real-world case studies, and access to industry experts.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management (ITSM)
• Service Desk Operations
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Service Level Management (SLM)
• IT Service Continuity Management (ITSCM)
• Capacity and Performance Management
• IT Service Portfolio Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in IT Service Operations

The Professional Certificate in IT Service Operations is a comprehensive program designed to equip learners with the knowledge and skills required to manage and deliver high-quality IT services.
This certificate program focuses on the operational aspects of IT service management, including service desk management, incident management, problem management, and change management.
Upon completion of the program, learners will be able to demonstrate their understanding of ITIL (Information Technology Infrastructure Library) best practices and apply them in real-world scenarios.
The duration of the Professional Certificate in IT Service Operations is typically 12 weeks, with learners completing a series of online modules and assignments.
The program is designed to be flexible, allowing learners to study at their own pace and on their own schedule.
The Professional Certificate in IT Service Operations is highly relevant to the IT industry, with many organizations recognizing the value of ITIL certification.
Learners who complete the program can expect to see improved efficiency, reduced costs, and enhanced customer satisfaction in their organizations.
The program is also beneficial for career advancement, as it demonstrates a commitment to ongoing learning and professional development.
Many employers require or prefer candidates with ITIL certification, making this program an excellent choice for those looking to enhance their career prospects.
The Professional Certificate in IT Service Operations is a valuable investment for anyone looking to launch or advance a career in IT service management.
By completing this program, learners can gain the skills and knowledge needed to succeed in this in-demand field and contribute to the success of their organizations.

Why this course?

Professional Certificate in IT Service Operations holds immense significance in today's market, particularly in the UK. According to a report by the IT Service Management Institute (ITSI), the demand for IT service management professionals is expected to grow by 13% annually, creating a vast number of job opportunities.
Year Job Openings
2020 45,000
2021 52,000
2022 60,000
2023 70,000

Who should enrol in Professional Certificate in IT Service Operations?

Ideal Audience for Professional Certificate in IT Service Operations IT professionals seeking to enhance their skills in service management, IT service management frameworks, and ITIL (Information Technology Infrastructure Library) best practices.
Job Roles: IT service desk analysts, service desk managers, technical support specialists, help desk technicians, and IT service management professionals.
Industry Background: IT service operations professionals working in the UK, with a focus on the public sector, where IT service management is a critical component of service delivery.
Career Benefits: Enhanced career prospects, increased earning potential, and improved job satisfaction, with the UK's IT service management industry expected to grow by 4% annually until 2025.