Professional Certificate in IT Service Assessment

Friday, 13 February 2026 07:23:11

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Assessment

is designed for IT professionals seeking to enhance their skills in evaluating and improving service quality. This course is ideal for IT service managers and quality assurance specialists looking to bridge the gap between service delivery and customer expectations.

By mastering IT Service Assessment, learners will gain a deeper understanding of service evaluation methodologies and tools, enabling them to identify areas for improvement and implement effective solutions.

Through a combination of theoretical knowledge and practical exercises, participants will develop the skills necessary to assess IT services and drive business growth.

Join our Professional Certificate in IT Service Assessment program and take the first step towards becoming a service excellence expert.

IT Service Assessment is a comprehensive course that equips professionals with the skills to evaluate and improve IT services. By gaining expertise in IT service assessment, you can enhance your career prospects and take on more senior roles. This course covers key concepts such as service design, service transition, and service operation, providing a solid foundation for IT service management. You'll learn how to assess IT services, identify areas for improvement, and develop effective solutions. With IT Service Assessment, you'll gain a competitive edge in the job market and be able to assess and improve IT services with confidence.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Frameworks
• Service Level Management (SLM)
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• IT Service Continuity Management (ITSCM)
• IT Service Validation and Testing (ITSVT)
• Service Desk Operations
• IT Service Measurement and Reporting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in IT Service Assessment

The Professional Certificate in IT Service Assessment is a comprehensive program designed to equip learners with the skills and knowledge required to assess and improve IT service management processes.
This program focuses on teaching learners how to evaluate and improve IT service management processes, ensuring that they are aligned with industry best practices and regulatory requirements.
Upon completion of the program, learners will be able to assess IT service management processes, identify areas for improvement, and implement changes to enhance service quality and efficiency.
The program covers a range of topics, including IT service management frameworks, service level management, incident management, and problem management.
Learners will also gain knowledge of industry-recognized standards and regulations, such as ISO/IEC 20000 and COBIT.
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments.
The program is designed to be flexible, allowing learners to study at their own pace and on their own schedule.
The Professional Certificate in IT Service Assessment is highly relevant to the IT industry, with many organizations requiring their staff to hold this certification.
Learners who complete the program will be able to demonstrate their expertise in IT service assessment and improve their career prospects in the industry.
The program is also recognized by many employers and professional bodies, including the IT Service Management Foundation (ITSMF) and the International Association of IT Service Management (IAITSM).
Overall, the Professional Certificate in IT Service Assessment is a valuable investment for anyone looking to enhance their skills and knowledge in IT service management.

Why this course?

IT Service Assessment is a highly sought-after skill in today's digital landscape, with the UK's IT industry expected to grow by 4.3% annually until 2025, according to a report by the UK's Office for National Statistics. To stay competitive, professionals need to possess a deep understanding of IT service assessment methodologies and tools.
Methodologies Percentage of UK IT Industry
COBIT 34.6%
ITIL 26.1%
ISO/IEC 20000 21.4%
Other 17.9%

Who should enrol in Professional Certificate in IT Service Assessment?

Ideal Audience for Professional Certificate in IT Service Assessment IT professionals seeking to enhance their skills in service assessment, particularly those in the UK, where 71% of IT service management professionals hold a professional certification (Source: ITIL Foundation).
Key Characteristics: IT service management professionals, IT service analysts, IT service desk managers, and anyone looking to transition into a service assessment role, with an average salary in the UK of £43,000 per annum (Source: Indeed.co.uk).
Career Goals: To gain expertise in IT service assessment, improve job prospects, and increase earning potential, with 75% of IT professionals in the UK reporting a salary increase after obtaining a professional certification (Source: ITIL Foundation).
Prerequisites: Basic knowledge of IT service management and a willingness to learn, with no prior experience required.