Professional Certificate in IT Delivery and Support Management

Monday, 15 September 2025 04:11:21

International applicants and their qualifications are accepted

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Overview

Overview

IT Delivery and Support Management

is a professional certificate that equips learners with the skills to manage IT services effectively. This course is designed for IT professionals and those new to the field who want to understand the principles of IT service management.
Some key concepts covered in this course include IT service management, service desk management, incident management, and problem management. Learners will gain knowledge on how to analyze and resolve IT issues efficiently, ensuring minimal downtime and high customer satisfaction.
By completing this certificate, learners will be able to deliver high-quality IT services and support to their organization, leading to improved efficiency and productivity. If you're interested in pursuing a career in IT or enhancing your existing skills, explore this certificate further to learn more about IT delivery and support management.

IT Delivery and Support Management is a comprehensive Professional Certificate that equips you with the skills to excel in this field. By mastering the art of IT delivery and support management, you'll gain a deep understanding of the entire IT lifecycle, from planning to implementation and maintenance. This course offers key benefits such as improved service quality, increased customer satisfaction, and enhanced team collaboration. With a strong focus on industry-recognized methodologies and tools, you'll be well-prepared for a successful career in IT delivery and support management. Career prospects are excellent, with opportunities in various industries and roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management (ISM)
• IT Service Management (ITSM)
• ITIL Foundation Certificate
• ITIL Foundation Certificate in IT Service Management
• Service Desk Management
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Service Level Management (SLM)
• IT Service Continuity Management (ITSCM)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in IT Delivery and Support Management

The Professional Certificate in IT Delivery and Support Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to excel in the IT industry.
This certificate program focuses on the critical aspects of IT delivery and support management, including IT service management, IT project management, and technical support.
Upon completion of the program, learners can expect to gain a deep understanding of the IT service lifecycle, IT service management processes, and technical support best practices.
The program is designed to be completed in a short duration of 12 weeks, with learners receiving access to a range of learning materials, including video lectures, case studies, and interactive simulations.
The Professional Certificate in IT Delivery and Support Management is highly relevant to the IT industry, with a strong focus on the skills and knowledge required to succeed in this field.
Learners can expect to gain a competitive edge in the job market, with many employers recognizing the value of this certification in IT delivery and support management.
The program is designed to be flexible, with learners able to study at their own pace and on their own schedule, making it ideal for working professionals and individuals looking to upskill or reskill.
The Professional Certificate in IT Delivery and Support Management is offered by a leading provider of IT training and education, with a strong reputation for delivering high-quality programs that meet the needs of the IT industry.
This program is ideal for IT professionals looking to advance their careers, as well as individuals looking to break into the IT industry.
The program covers a range of topics, including IT service management, IT project management, technical support, and IT service desk management, making it a comprehensive and well-rounded program.
The Professional Certificate in IT Delivery and Support Management is recognized globally, with many employers and industry organizations recognizing the value of this certification.
Learners can expect to gain a range of skills and knowledge, including IT service management, IT project management, technical support, and communication and interpersonal skills.
The program is designed to be affordable, with a range of payment options available to learners, making it accessible to individuals from all backgrounds and industries.
The Professional Certificate in IT Delivery and Support Management is a valuable investment for learners looking to advance their careers or start a new career in IT.
This program is ideal for individuals looking to work in IT delivery and support management, as well as those looking to transition into this field from other industries.
The program is designed to be delivered in a flexible and online format, making it ideal for learners who need to balance work and study commitments.
The Professional Certificate in IT Delivery and Support Management is a highly respected program, with many learners going on to secure promotions and new job opportunities after completing the program.

Why this course?

Professional Certificate in IT Delivery and Support Management holds immense significance in today's market, particularly in the UK. According to a recent survey by the IT Skills Framework Council (ITFSC), the demand for IT professionals with expertise in delivery and support management is expected to increase by 15% by 2025. This growth is driven by the increasing adoption of digital technologies and the need for organizations to optimize their IT services.
Year Number of Jobs
2020 120,000
2021 140,000
2022 160,000
2023 180,000
2024 200,000
2025 220,000

Who should enrol in Professional Certificate in IT Delivery and Support Management ?

Ideal Audience for Professional Certificate in IT Delivery and Support Management IT professionals seeking to enhance their skills in delivery and support management, particularly those working in the UK, where the IT sector is a significant contributor to the economy, with over 1.8 million IT and technology professionals employed, according to the UK's Office for National Statistics.
Professionals with 2-5 years of experience in IT, looking to transition into a leadership role or advance their careers in IT service management, with the UK's IT industry expected to grow by 4.5% annually, outpacing the national average. Individuals interested in ITIL (Information Technology Infrastructure Library) certification, with the UK being one of the largest adopters of ITIL, and the Professional Certificate in IT Delivery and Support Management aligning with the ITIL framework.
Those working in IT service desks, help desks, or support teams, seeking to improve their knowledge of IT service management best practices, with the UK's IT sector facing increasing pressure to deliver high-quality services and support. Organizations looking to upskill their employees and enhance their IT service management capabilities, with the Professional Certificate in IT Delivery and Support Management providing a recognized and industry-recognized qualification.