Professional Certificate in IT Customer Relationship Management

Saturday, 14 February 2026 16:31:21

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital component of any successful business.

Designed specifically for IT professionals, the Professional Certificate in IT Customer Relationship Management equips learners with the skills and knowledge required to implement and manage effective CRM systems.

Through this program, learners will gain a deep understanding of CRM principles, including data management, sales force automation, and customer service.

By mastering these skills, IT professionals can improve customer satisfaction, increase sales, and enhance overall business performance.

Some key benefits of this program include enhanced communication skills, improved data analysis capabilities, and the ability to drive business growth through data-driven decision making.

Whether you're looking to advance your career or simply stay up-to-date with industry trends, this program is an excellent choice.

So why wait? Explore the Professional Certificate in IT Customer Relationship Management today and take the first step towards becoming a CRM expert.

Customer Relationship Management is at the heart of this Professional Certificate in IT, equipping you with the skills to build strong, lasting relationships with customers. By mastering CRM, you'll enhance customer satisfaction and drive business growth. This course covers key areas such as data analysis, sales strategy, and team collaboration. You'll gain hands-on experience with industry-leading tools and software, including CRM systems and data visualization techniques. With a strong focus on practical application, you'll be ready to hit the ground running in your new role. Career prospects are excellent, with opportunities in various industries, including finance, healthcare, and retail.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals • IT Service Management • Customer Relationship Management • Contact Center Operations • Sales Force Automation • Customer Service Skills • Relationship Management • Data Analysis for CRM • IT Service Desk Management • Business Process Re-engineering

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in IT Customer Relationship Management

The Professional Certificate in IT Customer Relationship Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to excel in the field of customer relationship management.
This program focuses on teaching learners how to effectively manage customer relationships, leveraging technology to enhance customer experience, and driving business growth through strategic customer engagement.
Upon completion of the program, learners can expect to gain a deep understanding of IT customer relationship management principles, including customer data management, relationship building, and analytics-driven decision making.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments that are designed to be completed at their own pace.
The program is highly relevant to the IT industry, as it addresses the growing need for organizations to leverage technology to improve customer relationships and drive business success.
Learners who complete the program can expect to gain a competitive edge in the job market, with many employers seeking candidates with IT customer relationship management skills.
The program is also highly relevant to the broader business world, as it teaches learners how to use technology to improve customer relationships and drive business growth.
Overall, the Professional Certificate in IT Customer Relationship Management is a valuable program that can help learners develop the skills and knowledge needed to succeed in this rapidly evolving field.

Why this course?

Professional Certificate in IT Customer Relationship Management holds immense significance in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer experience is a key differentiator in the market (Source: CIM, 2020). This highlights the importance of effective customer relationship management (CRM) in driving business growth.
Year Number of UK Businesses with CRM Systems
2018 62%
2019 72%
2020 85%

Who should enrol in Professional Certificate in IT Customer Relationship Management?

Ideal Audience for Professional Certificate in IT Customer Relationship Management Are you a UK-based IT professional looking to enhance your skills in customer relationship management?
Professionals in IT and related fields With a focus on UK-specific statistics, this certificate is ideal for IT professionals working in customer-facing roles, such as help desk technicians, customer support specialists, and IT project managers.
Individuals seeking career advancement In the UK, the demand for skilled IT professionals is high, with the IT sector expected to grow by 4.3% annually (Source: Office for National Statistics). This certificate can help you stand out in the job market and increase your earning potential.
IT professionals with limited CRM experience Whether you're new to CRM or looking to refresh your skills, this certificate provides a comprehensive introduction to IT customer relationship management, covering topics such as CRM software, data analysis, and customer service best practices.
Business owners and entrepreneurs As a business owner or entrepreneur, understanding the importance of effective customer relationship management is crucial for driving growth and revenue. This certificate can help you develop the skills and knowledge needed to succeed in the business world.