Professional Certificate in ISO/IEC 20000 IT service Management

Friday, 29 August 2025 12:37:05

International applicants and their qualifications are accepted

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Overview

Overview

ISO/IEC 20000 IT service management is a widely adopted international standard for service management.

Designed for organizations seeking to improve their service management practices, this certification is ideal for IT professionals, service managers, and anyone involved in delivering IT services.

Some key benefits of this certification include: improved service quality, increased customer satisfaction, and enhanced organizational efficiency.

By gaining knowledge of the ISO/IEC 20000 framework, learners will be able to develop and implement effective service management strategies, leading to better business outcomes.

Whether you're looking to advance your career or enhance your organization's service management capabilities, this certification is an excellent choice.

Explore the world of ISO/IEC 20000 IT service management and discover how it can benefit your organization today.

ISO/IEC 20000 IT service management is a globally recognized standard for delivering high-quality services. This Professional Certificate program equips you with the knowledge and skills to implement and manage IT services that meet customer expectations. By gaining expertise in ISO/IEC 20000, you'll enhance your career prospects in the IT industry, particularly in service management roles. The course covers key aspects of IT service management, including service strategy, service design, service transition, service operation, and continuous improvement. You'll also learn about service desk management, incident, problem, and change management. Upon completion, you'll be certified in ISO/IEC 20000 IT service management, opening doors to new career opportunities.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Service Strategy •
Service Design •
Service Transition •
Service Operation •
Continual Service Improvement •
Information Security Management •
IT Service Continuity Management •
Event Management •
Incident Management •
Request Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in ISO/IEC 20000 IT service Management

The Professional Certificate in ISO/IEC 20000 IT service management is a globally recognized certification that validates an individual's knowledge and skills in IT service management best practices.
This certification is designed to equip IT professionals with the necessary skills to manage IT services efficiently and effectively, ensuring high-quality service delivery and customer satisfaction.
The learning outcomes of this certification include understanding of service management principles, service strategy, service design, service transition, service operation, and continuous improvement.
The duration of the certification program varies depending on the provider, but most programs take around 12-16 weeks to complete.
The certification is highly relevant to the IT industry, as it demonstrates an individual's ability to manage IT services in accordance with international standards.
The ISO/IEC 20000 certification is widely recognized by organizations worldwide, including large corporations and government agencies.
The certification is also beneficial for IT professionals who want to advance their careers or start their own IT service management consulting businesses.
The certification covers a wide range of topics, including service desk management, incident management, problem management, change management, and release and deployment management.
The certification is assessed through a combination of coursework, exams, and a final project, ensuring that individuals have gained practical experience in IT service management.
The Professional Certificate in ISO/IEC 20000 IT service management is a valuable asset for IT professionals who want to demonstrate their expertise and commitment to IT service management best practices.

Why this course?

ISO/IEC 20000 IT Service Management is a widely adopted international standard for IT service management (ITSM). In the UK, the demand for IT professionals with ISO/IEC 20000 certification has increased significantly, with a
of IT professionals holding this certification.
Year Number of Certifications
2015 2,500
2016 4,000
2017 6,500
2018 9,000
2019 12,000
2020 15,000

Who should enrol in Professional Certificate in ISO/IEC 20000 IT service Management ?

Ideal Audience for Professional Certificate in ISO/IEC 20000 IT Service Management Organisations and professionals seeking to enhance their IT service management capabilities, particularly those in the UK, where 71% of IT service management professionals hold a professional certification (Source: ITSM Academy)
Key Characteristics: IT service management practitioners, IT service managers, service desk managers, and those responsible for delivering high-quality IT services to customers, with a focus on UK-based organisations that aim to improve their service quality and efficiency.
Industry Sectors: Financial services, healthcare, government, and other sectors that rely heavily on IT services, with a growing demand for IT service management professionals in the UK, where the IT service management market is expected to reach £1.4 billion by 2025 (Source: ResearchAndMarkets)
Career Benefits: Improved career prospects, increased earning potential, and enhanced job security, with the average salary for an IT service manager in the UK being £55,000 per annum (Source: Indeed)