Professional Certificate in ICT Service Management and Support

Friday, 13 February 2026 14:39:40

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Management and Support

is a vital component of any organization's IT infrastructure. This Professional Certificate program is designed for IT professionals and support staff who want to enhance their skills in managing and delivering high-quality IT services.


Through this program, learners will gain a deep understanding of IT service management principles, practices, and processes. They will learn how to design, implement, and manage IT services that meet business needs and improve customer satisfaction.


Key topics include service strategy, service design, service transition, service operation, and continuous improvement. Learners will also develop skills in service desk management, incident management, problem management, and change management.


By completing this Professional Certificate in ICT Service Management and Support, learners will be able to:

improve their knowledge and skills in IT service management

enhance their career prospects and job opportunities

contribute to the success of their organization


So why wait? Explore this Professional Certificate program today and take the first step towards a successful career in ICT service management and support.

ICT Service Management and Support is a comprehensive Professional Certificate that equips you with the skills to deliver high-quality IT services and support. By mastering ICT Service Management and Support, you'll gain a deep understanding of service management principles, IT service management frameworks, and technical skills to support IT services. This course offers ICT Service Management and Support professionals a competitive edge in the job market, with career prospects in IT service management, support, and consulting. Unique features include hands-on training, industry-recognized certifications, and a focus on practical application. Enhance your career with ICT Service Management and Support today.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management
• Service Level Management
• Incident Management
• Problem Management
• Change Management
• Service Desk Management
• Request Management
• Capacity and Performance Management
• IT Service Quality Management
• IT Service Portfolio Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in ICT Service Management and Support

The Professional Certificate in ICT Service Management and Support is a comprehensive program designed to equip individuals with the necessary skills and knowledge to manage and support information and communication technology (ICT) services effectively. This certificate program focuses on teaching learners how to design, implement, and manage ICT service management systems, including service desk management, incident management, problem management, and change management. By the end of the program, learners will be able to analyze and resolve ICT service management issues, and implement process improvements to increase efficiency and customer satisfaction. The duration of the Professional Certificate in ICT Service Management and Support is typically 12 weeks, with learners completing a series of online modules and assignments. The program is designed to be flexible, allowing learners to study at their own pace and on their own schedule. The Professional Certificate in ICT Service Management and Support is highly relevant to the IT industry, as it addresses the growing need for skilled professionals who can manage and support ICT services. The program is designed to meet the requirements of the ITIL (Information Technology Infrastructure Library) framework, which is widely adopted by organizations around the world. By completing the Professional Certificate in ICT Service Management and Support, learners can demonstrate their expertise in ICT service management and support, and increase their career prospects in the IT industry. The program is also an excellent way for individuals to upskill and reskill, and stay ahead of the curve in a rapidly changing technology landscape. The Professional Certificate in ICT Service Management and Support is offered by various educational institutions and training providers, and is often recognized by employers as a valuable credential. Learners can expect to gain a range of skills and knowledge, including ICT service management principles, service desk management, incident management, problem management, and change management.

Why this course?

Professional Certificate in ICT Service Management and Support is a highly sought-after qualification in today's market, particularly in the UK. According to a survey by the Chartered Institute for IT (BCS), 75% of IT professionals in the UK believe that service management skills are essential for success in their roles. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT professionals with service management skills is expected to increase by 10% annually until 2025.
Year Percentage Increase
2019 5%
2020 8%
2021 10%
2022 12%
2023 15%

Who should enrol in Professional Certificate in ICT Service Management and Support?

Ideal Audience for Professional Certificate in ICT Service Management and Support IT professionals seeking to enhance their skills in ICT service management and support, particularly those working in the UK's IT industry, where the demand for skilled professionals is high.
Key Characteristics: Professionals with at least 2 years of experience in ICT service management and support, preferably holding a relevant qualification such as ITIL Foundation Certificate in IT Service Management. In the UK, this certificate is particularly relevant for those working in the public sector, private sector, or third sector, where the demand for skilled ICT professionals is high.
Career Goals: Individuals seeking to advance their careers in ICT service management and support, with a focus on leadership, management, and strategic planning roles. In the UK, this certificate can lead to senior roles such as Service Manager, IT Manager, or Director of IT Services, with average salaries ranging from £40,000 to £80,000 per annum.
Learning Outcomes: Upon completion of the Professional Certificate in ICT Service Management and Support, learners can expect to gain knowledge and skills in areas such as service management, incident management, problem management, change management, and service level management, as well as leadership and communication skills.