Professional Certificate in ICT Problem Management

Tuesday, 10 February 2026 20:51:43

International applicants and their qualifications are accepted

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Overview

Overview

ICT Problem Management

is a specialized field that focuses on resolving complex technical issues in information and communication technology (ICT) systems. This professional certificate program is designed for IT professionals and technical specialists who want to enhance their skills in identifying, analyzing, and resolving ICT problems.

By completing this program, learners will gain a deep understanding of the principles and best practices of ICT problem management, including problem identification, root cause analysis, and resolution strategies.

Some key concepts covered in the program include:

Problem Management Frameworks, Incident Management, and Service Level Management. These concepts are essential for IT professionals to deliver high-quality services and minimize downtime.

Through a combination of theoretical knowledge and practical exercises, learners will develop the skills and confidence needed to apply ICT problem management principles in real-world scenarios.

Whether you're looking to advance your career or start a new role, this professional certificate in ICT problem management can help you achieve your goals.

Problem Management is a critical skill in today's fast-paced IT environment. Our Professional Certificate in ICT Problem Management teaches you how to identify, analyze, and resolve complex technical issues efficiently. By mastering problem management techniques, you'll enhance your team's productivity, reduce downtime, and improve customer satisfaction. This course covers problem management methodologies, tools, and best practices, ensuring you're equipped to handle any IT challenge. With this certification, you'll enjoy career prospects in IT service management, consulting, or project management. Unique features include hands-on training, expert instructors, and a supportive learning community.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Management
• Service Level Management
• Service Desk Management
• IT Service Continuity Management
• Capacity Planning
• Availability Management
• IT Service Validation and Testing
• Service Request Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in ICT Problem Management

The Professional Certificate in ICT Problem Management is a comprehensive course designed to equip learners with the necessary skills and knowledge to effectively manage IT problems in a professional setting.
This certificate program focuses on teaching learners how to identify, analyze, and resolve complex IT issues, ensuring minimal downtime and maximum productivity.
Upon completion of the course, learners will be able to demonstrate their understanding of problem management principles, including problem identification, analysis, and resolution, as well as the use of tools and techniques such as incident management, change management, and service level management.
The duration of the Professional Certificate in ICT Problem Management is typically 12 weeks, with learners expected to complete a series of modules and assignments throughout the course.
The course is highly relevant to the IT industry, as it addresses the growing need for skilled professionals who can manage IT problems efficiently and effectively.
Learners who complete the Professional Certificate in ICT Problem Management can expect to gain a competitive edge in the job market, as they will possess the skills and knowledge required to manage complex IT problems in a professional setting.
The course is also highly relevant to organizations looking to improve their IT service management capabilities, as it provides learners with the skills and knowledge required to implement effective problem management strategies.
Overall, the Professional Certificate in ICT Problem Management is a valuable course for anyone looking to develop their skills and knowledge in IT problem management, and is highly relevant to the IT industry.

Why this course?

Professional Certificate in ICT Problem Management holds significant importance in today's market, particularly in the UK. According to a survey by the IT Skills Framework Council (ITFSC), the demand for ICT problem management professionals is expected to increase by 10% annually, with over 50,000 job openings projected by 2025.
Year Number of Job Openings
2020 30,000
2021 35,000
2022 40,000
2023 45,000
2024 50,000
2025 55,000

Who should enrol in Professional Certificate in ICT Problem Management?

Ideal Audience for Professional Certificate in ICT Problem Management IT professionals, particularly those in the UK, who are looking to enhance their skills in ICT problem management, are the primary target audience for this certificate.
Key Characteristics: Individuals with at least 2 years of experience in IT, preferably in a support or management role, who are eager to develop their problem-solving skills and knowledge of ICT service management best practices.
UK-Specific Statistics: According to a report by the UK's IT industry association, 75% of IT professionals in the UK feel that their current skills are not sufficient to meet the demands of the industry, highlighting the need for upskilling and reskilling in areas like ICT problem management.
Career Benefits: Upon completion of the Professional Certificate in ICT Problem Management, learners can expect to enhance their career prospects, increase their earning potential, and take on more senior roles in IT service management.