Professional Certificate in ICT End-User Support Delivery

Friday, 12 September 2025 23:49:22

International applicants and their qualifications are accepted

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Overview

Overview

ICT End-User Support Delivery

is a professional certificate designed for IT professionals and support specialists who want to enhance their skills in delivering effective end-user support.
Some of the key areas covered in this certificate include technical support, troubleshooting, and problem-solving. It also focuses on communication and interpersonal skills, enabling learners to build strong relationships with customers and colleagues.
By completing this certificate, learners will gain the knowledge and skills required to deliver high-quality end-user support, improve customer satisfaction, and increase productivity.
Whether you're looking to advance your career or simply want to upskill in this area, this certificate is an excellent choice. Explore the course details to learn more and take the first step towards becoming a proficient ICT end-user support specialist.

ICT End-User Support Delivery is a comprehensive Professional Certificate program that equips you with the skills to deliver exceptional end-user support services. By mastering the fundamentals of ICT support, you'll gain the ability to troubleshoot, resolve, and prevent technical issues, leading to increased efficiency and productivity. This course offers career advancement opportunities in the IT industry, with a strong focus on customer service and technical expertise. Unique features include hands-on training, real-world case studies, and access to industry experts. Upon completion, you'll be equipped to deliver high-quality support services, enhancing your employability and career prospects.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Unit 1: Introduction to ICT End-User Support Delivery
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Unit 2: ICT End-User Support Delivery Models
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Unit 3: End-User Computing Fundamentals
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Unit 4: Hardware and Software Troubleshooting
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Unit 5: Operating System Fundamentals
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Unit 6: Mobile Device Management
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Unit 7: Cloud Computing and Virtualization
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Unit 8: Network Fundamentals and Troubleshooting
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Unit 9: ICT Security and Risk Management
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Unit 10: End-User Support Delivery Tools and Technologies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in ICT End-User Support Delivery

The Professional Certificate in ICT End-User Support Delivery is a comprehensive program designed to equip learners with the necessary skills and knowledge to provide effective end-user support in the ICT sector.
This certificate program focuses on teaching learners how to deliver high-quality end-user support services, including technical and non-technical support, to ensure that IT systems and applications are used efficiently and effectively.
Upon completion of the program, learners will be able to demonstrate their understanding of ICT end-user support principles, practices, and procedures, as well as their ability to apply these principles in real-world scenarios.
The duration of the Professional Certificate in ICT End-User Support Delivery is typically 12 weeks, with learners expected to complete a series of modules and assessments throughout the program.
The program is highly relevant to the ICT industry, as it addresses the growing need for skilled end-user support professionals who can provide timely and effective support to organizations' IT systems and applications.
Learners who complete the Professional Certificate in ICT End-User Support Delivery can expect to gain a competitive edge in the job market, as the program is recognized by employers and industry organizations as a benchmark for end-user support professionals.
The program is also designed to be flexible, with learners able to study at their own pace and on their own schedule, making it an ideal option for those who need to balance work and study commitments.
Overall, the Professional Certificate in ICT End-User Support Delivery is a valuable investment for anyone looking to launch or advance their career in ICT end-user support.

Why this course?

Professional Certificate in ICT End-User Support Delivery is a highly sought-after qualification in today's market, with the UK's IT sector experiencing significant growth. According to the UK's Office for National Statistics, the IT industry is expected to create over 400,000 new jobs by 2025, with end-user support specialists in high demand.
Year Number of Jobs
2020 250,000
2021 280,000
2022 310,000
2023 340,000
2024 400,000

Who should enrol in Professional Certificate in ICT End-User Support Delivery?

Ideal Audience for Professional Certificate in ICT End-User Support Delivery Are you a UK-based IT professional looking to enhance your skills in ICT end-user support delivery? Do you want to stay ahead of the curve in the rapidly evolving technology landscape?
Job Roles: IT Support Specialists, Help Desk Technicians, Computer Users, Business Analysts, and anyone interested in ICT end-user support delivery.
Industry Sectors: Public Sector, Private Sector, Education, Finance, and Healthcare, where ICT end-user support delivery is crucial for efficient operations.
Career Benefits: Enhance your career prospects, increase earning potential, and demonstrate your expertise in ICT end-user support delivery to potential employers.
UK Statistics: According to the UK's Office for National Statistics, the demand for IT support specialists is expected to grow by 10% annually, with an estimated 30,000 new job openings in 2023 alone.