Professional Certificate in Health and Social Care Customer Relationship Management

Monday, 25 August 2025 04:09:38

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of Health and Social Care customer service.

Develop the skills to build strong relationships with patients, families, and healthcare professionals in this Health and Social Care CRM course.

Learn how to identify customer needs, create personalized care plans, and deliver exceptional service in a fast-paced healthcare environment.

Gain a deeper understanding of the importance of effective communication, empathy, and cultural sensitivity in Health and Social Care customer relationships.

Improve your ability to work collaboratively with multidisciplinary teams and make a positive impact on patient outcomes.

Take the first step towards a rewarding career in Health and Social Care customer service. Explore this course and discover how you can make a difference.

Customer Relationship Management is at the heart of this Professional Certificate in Health and Social Care, equipping you with the skills to build strong, lasting relationships with clients and customers. By mastering CRM, you'll enhance communication, streamline processes, and drive business growth. This course offers flexible learning, allowing you to balance work and study. You'll gain expertise in data analysis, marketing, and sales, opening doors to career opportunities in healthcare, social care, and beyond. Unique features include real-world case studies, industry expert guest lectures, and a supportive online community. Develop your skills and kickstart your career in Customer Relationship Management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management in Health and Social Care
• Effective Communication Skills for Healthcare Professionals
• Understanding Customer Needs and Preferences
• Managing Conflict and Difficult Conversations
• Building Trust and Credibility in Healthcare
• Empathy and Compassion in Customer Interaction
• Cultural Sensitivity and Diversity in Healthcare
• Managing Complaints and Feedback in Healthcare
• Developing a Customer Relationship Management Strategy
• Measuring the Effectiveness of Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Health and Social Care Customer Relationship Management

The Professional Certificate in Health and Social Care Customer Relationship Management is a comprehensive course designed to equip learners with the skills and knowledge required to effectively manage customer relationships in the healthcare and social care sector.
This course focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide personalized services that meet those needs.
Through a combination of theoretical and practical learning, learners will gain a deep understanding of customer relationship management principles and practices, including communication skills, conflict resolution, and customer service techniques.
The course is designed to be completed in a short duration of 12 weeks, with learners receiving support and guidance throughout the program.
The Professional Certificate in Health and Social Care Customer Relationship Management is highly relevant to the healthcare and social care industry, where building strong relationships with customers is crucial for delivering high-quality services and achieving business objectives.
Learners who complete this course will gain a recognized qualification that is recognized by employers across the healthcare and social care sector, demonstrating their commitment to customer relationship management and their ability to deliver exceptional customer service.
The course is ideal for healthcare professionals, social workers, and other professionals working in the healthcare and social care sector who want to develop their customer relationship management skills and take their careers to the next level.
By completing this course, learners will be able to apply their knowledge and skills in a real-world setting, improving customer satisfaction, loyalty, and retention, and ultimately driving business success in the healthcare and social care sector.
The Professional Certificate in Health and Social Care Customer Relationship Management is a valuable investment for anyone looking to enhance their career prospects and make a positive impact on the lives of their customers in the healthcare and social care sector.

Why this course?

Customer Relationship Management in the health and social care sector has become increasingly significant in today's market. According to a recent survey by the UK's National Health Service (NHS), 75% of healthcare professionals believe that effective customer relationship management is crucial for delivering high-quality patient care. Moreover, a study by the Chartered Institute of Marketing (CIM) found that 60% of healthcare organizations in the UK have implemented customer relationship management systems to improve patient engagement and satisfaction.
Statistics Percentage
NHS survey on effective CRM in patient care 75%
CIM study on CRM implementation in healthcare 60%

Who should enrol in Professional Certificate in Health and Social Care Customer Relationship Management?

Ideal Audience for Professional Certificate in Health and Social Care Customer Relationship Management Healthcare professionals, social workers, and customer service representatives working in the UK's National Health Service (NHS) and social care sector
Key characteristics: Professionals seeking to enhance their customer relationship management skills, with a focus on delivering high-quality care and support to patients and service users in the UK.
Relevant statistics: According to the NHS, there are over 1.3 million healthcare professionals working in the UK, with a growing demand for customer-focused services. The UK's social care sector employs over 1.5 million staff, with a need for effective communication and relationship-building skills.
Benefits: This Professional Certificate will equip learners with the skills and knowledge to deliver exceptional customer service, improve patient outcomes, and enhance their career prospects in the UK's healthcare and social care sector.