Professional Certificate in Health Services Customer Relations

Sunday, 14 September 2025 13:05:30

International applicants and their qualifications are accepted

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Overview

Overview

Health Services Customer Relations


Develop the skills to deliver exceptional customer experiences in healthcare settings.


Improve patient satisfaction and loyalty with our Professional Certificate in Health Services Customer Relations. This program is designed for healthcare professionals who want to enhance their customer service skills and provide a higher level of care to patients.

Learn how to effectively communicate with patients, families, and healthcare teams to resolve issues and meet needs.


Enhance your career prospects and contribute to a positive patient experience. Explore this certificate program to discover how you can make a meaningful difference in the lives of those you serve.

Customer Relations is at the heart of this Professional Certificate in Health Services Customer Relations, where you'll learn to deliver exceptional service and build strong relationships with patients, families, and healthcare professionals. By mastering key skills such as communication, empathy, and problem-solving, you'll enhance your career prospects in the healthcare industry. This course offers unique features like interactive simulations and real-world case studies, allowing you to apply theoretical knowledge in practical settings. With a focus on customer-centric care, you'll gain the confidence to handle challenging situations and provide personalized support. Unlock new career opportunities and take your career to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills in Healthcare
• Customer Service Standards and Expectations
• Conflict Resolution and Negotiation Techniques
• Empathy and Active Listening in Customer Interactions
• Cultural Competence in Healthcare Customer Relations
• Communication Strategies for Diverse Patient Populations
• Managing Complaints and Feedback in Healthcare
• Building Trust and Credibility with Patients and Families
• Healthcare Customer Relations in a Multidisciplinary Team
• Quality Improvement and Patient Satisfaction Measurement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Health Services Customer Relations

The Professional Certificate in Health Services Customer Relations is a comprehensive program designed to equip learners with the essential skills and knowledge required to excel in customer-facing roles within the healthcare industry.
This program focuses on developing strong communication, interpersonal, and conflict resolution skills, enabling learners to build effective relationships with patients, families, and healthcare professionals.
Upon completion, learners will be able to demonstrate an understanding of customer service principles, including empathy, active listening, and problem-solving, as well as the ability to navigate complex healthcare systems and policies.
The duration of the program is typically 4-6 months, with learners completing a series of online modules, assignments, and assessments to demonstrate their knowledge and skills.
Industry relevance is a key aspect of this program, as healthcare organizations increasingly recognize the importance of providing exceptional customer service to improve patient satisfaction, reduce complaints, and enhance reputation.
By completing the Professional Certificate in Health Services Customer Relations, learners can enhance their career prospects in roles such as patient advocates, care coordinators, or customer service representatives within the healthcare sector.
The program is designed to be flexible and accessible, with learners able to complete the coursework on their own schedule and at their own pace, making it an ideal option for working professionals or those looking to upskill in the healthcare industry.
Overall, the Professional Certificate in Health Services Customer Relations offers a valuable and practical education that can be applied in a variety of healthcare settings, from hospitals and clinics to home healthcare and medical offices.

Why this course?

Professional Certificate in Health Services Customer Relations is a highly sought-after credential in today's healthcare industry. According to a recent survey by the National Health Service (NHS) in the UK, 75% of healthcare professionals believe that effective customer relations are crucial for delivering high-quality patient care. Moreover, a study by the Chartered Institute of Marketing (CIM) found that 60% of healthcare organizations in the UK have experienced a significant increase in customer complaints due to poor communication.
Statistic Percentage
Healthcare professionals' emphasis on customer relations 75%
Healthcare organizations' experience with customer complaints 60%

Who should enrol in Professional Certificate in Health Services Customer Relations?

Ideal Audience for Professional Certificate in Health Services Customer Relations Healthcare professionals seeking to enhance their customer service skills, particularly those working in the National Health Service (NHS) in the UK, where 75% of patients report experiencing poor communication with healthcare staff.
Key Characteristics: Healthcare assistants, nurses, doctors, and other front-line staff looking to improve patient satisfaction and experience, with a focus on communication, empathy, and conflict resolution.
Career Benefits: Enhanced career prospects, increased job satisfaction, and improved patient outcomes, with the NHS investing £1 billion annually in improving patient experience and staff well-being.
Learning Outcomes: Develop effective communication and interpersonal skills, understand the importance of empathy and active listening, and learn strategies for resolving conflicts and improving patient satisfaction.